Top 43 Service desk Jobs in Lusby, Md

Junior Help Desk Agent (2843)
PSI Pax —Naval Air Station Patuxent River, MD
- Weekends as needed
- Background check
- Word processing
- Research
Service Desk Technician
Belmont Point Management LLC —Hollywood, MD
- $25 - $30 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
10d
Help Desk Agent (On-call)(2887)
PSI Pax —Naval Air Station Patuxent River, MD
- Part-time
- Background check
- Word processing
- Research
Help Desk Specialist I
Shadow Objects —Naval Air Station Patuxent River, MD
- $15.25 - $17.00 an hour
- Full-time
- 1 year
- Entry level
Quick Apply
Senior IT Customer Support
KBR —Naval Air Station Patuxent River, MD
- $98,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Laborer-Junior
AMEWAS, Inc. —Naval Air Station Patuxent River, MD
- $21 an hour
- Customer service
- Office
- High school diploma or GED
- Wellness program
- AD&D insurance
Quick Apply
2d
IT Specialist III
Cedar Point Federal Credit Union —Lexington Park, MD
- $61,224 - $81,347 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
11d
NMCI Representative
Sabre Systems LLC —Naval Air Station Patuxent River, MD
- Online Application
- Microsoft Outlook
- Mid-level
- Office
7d
Computer User Support Specialist II
V2X —Naval Air Station Patuxent River, MD
- Full-time
- Word processing
- Bachelor of Science
- Mid-level
- AD&D insurance
- Paid holidays
23h
CSR
Pain Management Solutions LLC —California, MD
- Full-time
- Surgery
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Data Center Operations Technician
Leidos —Naval Air Station Patuxent River, MD
- $40 - $43 an hour
- Full-time
- Computer Science
- Mid-level
- Ability to lift 50 pounds
Guest Services Rep Part Time-104020
ESA Management, LLC —Lexington Park, MD
- $15.00 - $15.40 an hour
- Part-time
- Basic math
- English
- Hotel
- Employee assistance program
- Vision insurance
Quick Apply
11d
Mid-Level User Management (2809)
PSI Pax —California, MD
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
Front Desk Receptionist
Essential Bodywork & Wellness —Prince Frederick, MD
- $17 - $20 an hour
- Part-time
- Bilingual
- Inventory management
- Computer literacy
- Employee discount
Quick Apply
Robbins Front Desk
YOUNG MENS CHRISTIAN ASSOCIATION OF THE CHESAPEAKE INC —Cambridge, MD
- $15 an hour
- Part-time
- Computer literacy
- Computer skills
- Entry level
Quick Apply
Front Desk Receptionist / Night Audit Agent
Holiday Inn Express & Suites California Maryland —California, MD
- $15 - $16 an hour
- Part-time
- Bilingual
- Hotel
- In-person
- Employee discount
Quick Apply
7d
Front Desk Agent
Comfort Inn & Suites Cambridge —Cambridge, MD
- $16.50 - $17.00 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Entry level
Quick Apply
8d
GUEST SERVICE REPRESENTATIVE I
Navy Exchange Service Command —Naval Air Station Patuxent River, MD
- $18 an hour
- Weekends as needed
- Hotel
- Driver's License
- Typing
14h
Receptionist
Carter Myers Automotive —Lexington Park, MD
- $15 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
3d
Night Auditor
Springhill Suites By Marriott - Prince Frederick —Prince Frederick, MD
- $16 - $17 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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Junior Help Desk Agent (2843)

PSI Pax -
Naval Air Station Patuxent River, MD

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer’s mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer’s complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule.

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (Full-time) to support our government customer in Patuxent River, MD.

Duties & Responsibilities:

Provide Tier 1 technical assistance to computer program users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.
Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service.
Resolve incidents or requests as required.
Conduct customer satisfaction call backs and record results.
Attend ongoing Government-provided knowledge transfer and training sessions.
Stay abreast of all changes in standard operating procedures.
Utilize the Knowledge Management System to assist with call resolution.
Attend team meetings as required.

Required Qualifications

Must be able to attend an on-site four (4) week training program at NAS PAX River.
Less than three (3) years of experience performing work related to the functions in the job description.
Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts.
Open availability to accommodate surge, fill in for absentees, and other duties within the Tier 1 agent tasks as required.
Extensive knowledge and experience of customer service.
Good interpersonal, Problem-solving, and Time management skills.
Good written, oral, and interpersonal communication skills.
Strong attention to detail, organizational skills, and a commitment to quality.
Ability to conduct research into PC and software issues and products as required.
Eligibility to pass the required Government background check and obtain a public trust level Clearance.

Desired Qualifications:
Preferential consideration for applicants who have:

A current, active Non-NISP Clearance, Public Trust or higher-level US clearance
Tier 1 Help Desk experience is a plus.

Education Requirements:

Must have a High School Diploma/ GED

PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation or genetic information.

PSI Pax, Inc. is an E-Verify Participant

Apply Now

Refine Your Search

service desk jobs in lusby, md

Junior Help Desk Agent (2843)

Service Desk Technician

Help Desk Agent (On-call)(2887)

Help Desk Specialist I

Senior IT Customer Support

Laborer-Junior

IT Specialist III

NMCI Representative

Computer User Support Specialist II

CSR

Data Center Operations Technician

Guest Services Rep Part Time-104020

Mid-Level User Management (2809)

Front Desk Receptionist

Robbins Front Desk

Front Desk Receptionist / Night Audit Agent

Front Desk Agent

GUEST SERVICE REPRESENTATIVE I

Receptionist

Night Auditor

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