Top 4 It administrator Jobs in Luzerne County Pa

MSP System Administrator
Shadow Technologies, LLC —Dallas, PA
- $65,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Health insurance
- Dental insurance
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Systems Administrator/Windows/Columbus, OH LOCAL
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MSP System Administrator

Shadow Technologies, LLC -
Dallas, PA

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Retirement plan

Qualifications

Endpoint Security
Cloud identity and access management (IAM)
Customer communication
Computer Science
IT user and group management
GPO
Customer service
Data recovery
Equipment troubleshooting
Server backup and recovery
Microsoft Exchange
Windows
VLAN
Bachelor's degree
Email configuration (technical support)
Remote access software
Azure AD
Client management
Server virtualization
SharePoint
Data backup
UEM
Network security appliance implementation
Antivirus software support
Desktop administration
Automation tools
PowerShell
Shell Scripting
Time management
Identity & access management

Full Job Description

MSP System Administrator

Shadow Technologies is seeking an experienced System Administrator to join our Managed Services team. The ideal candidate will have at least five years of experience supporting small to mid-sized business environments and managing a wide range of Microsoft technologies. This role requires excellent troubleshooting skills, a customer-first mindset, and the ability to manage multiple client environments simultaneously. The successful candidate will provide proactive infrastructure support, resolve technical issues, and assist with IT projects while maintaining exceptional service standards.

Key Responsibilities

Administer and support Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Defender.
Manage Active Directory, Microsoft Entra ID, Group Policy, DNS, DHCP, and Windows Server environments across multiple client organizations.
Provide technical support for desktops, servers, networking, cloud services, and business applications.
Monitor client environments using Remote Monitoring and Management (RMM) tools to proactively identify and resolve issues.
Administer endpoint protection, vulnerability management, and Microsoft security solutions.
Configure and support Microsoft Intune, Windows Autopilot, and endpoint compliance policies.
Perform server installations, upgrades, migrations, and infrastructure refresh projects.
Configure and troubleshoot virtualization platforms, including VMware and Hyper-V.
Manage backup and disaster recovery solutions, including routine testing and recovery validation.
Configure and troubleshoot networking equipment, including firewalls, switches, wireless access points, VPNs, and VLANs.
Develop PowerShell scripts and automation to improve operational efficiency and standardize client environments.
Maintain detailed documentation for client networks, configurations, procedures, and change management.
Participate in on-call support rotations and respond to critical incidents as needed.
Collaborate with project engineers to deliver high-quality client solutions.
Maintain service level agreements (SLAs) while providing outstanding customer service.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or equivalent professional experience.
Five (5) or more years of experience supporting Microsoft-based business environments, preferably within a Managed Services Provider (MSP).
Strong experience administering Microsoft 365 and Microsoft Entra ID.
Extensive knowledge of Active Directory, Windows Server, Group Policy, DNS, DHCP, and hybrid identity.
Experience managing Microsoft Intune, Exchange Online, and Microsoft Defender.
Solid understanding of networking concepts, including TCP/IP, DNS, VLANs, VPNs, routing, switching, and firewall administration.
Experience supporting virtualization platforms such as VMware vSphere or Microsoft Hyper-V.
Proficiency with PowerShell scripting and automation.
Experience with backup and disaster recovery platforms such as Veeam.
Strong troubleshooting and analytical skills with the ability to prioritize multiple client issues.
Excellent communication and customer service skills.

Preferred Qualifications

Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
CompTIA Network+, Security+, or Server+
VMware Certified Professional (VCP)
Experience with Azure Virtual Desktop and Azure infrastructure
Experience with RMM and PSA platforms
Experience with Cisco, Fortinet, Ubiquiti, or Meraki networking solutions

Technical Skills

Microsoft 365 Administration
Microsoft Entra ID (Azure Active Directory)
Active Directory Domain Services
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Microsoft Intune
Microsoft Defender
Windows Server 2019/2022
PowerShell
VMware vSphere / Hyper-V
DNS, DHCP, TCP/IP
VPN Technologies
VLAN Configuration
Firewall Administration
Veeam Backup & Replication
RMM and PSA Platforms
Windows 11 Administration

Key Competencies

Excellent customer service and relationship management
Strong troubleshooting and root cause analysis
Ability to prioritize and manage multiple client environments simultaneously
Time management and organizational skills
Strong written and verbal communication
Documentation and process improvement
Automation and continuous improvement mindset
Ability to work independently and collaboratively in a fast-paced MSP environment

Job Type: Full-time, In person

Pay: $65,000.00 - $80,000.00 per year

Benefits

⦁ 401(k)

⦁ Health insurance

⦁ Dental insurance

⦁ Vision insurance

⦁ Paid time off

⦁ Professional development assistance

Pay: $65,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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