Top 25 Crisis manager Jobs in Lynchburg, Va

Senior Manager, Specialty Customer Care Teams
Genworth —Lynchburg, VA
- $89,400 - $173,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Analysis skills
- Paid holidays
- Loan repayment program
10d
SF Case Manager Lynchburg
Moms In Motion —Lynchburg, VA
- 8 hour shift
- Background check
- Mid-level
- Driver's License
- Paid training
- AD&D insurance
Quick Apply
School Based Case Manager
Horizon Behavioral Health —Lynchburg, VA
- $38,308 - $61,294 a year
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Mid-level
- Driver's License
- Paid holidays
- Loan repayment program
RN Case Manager
Amedisys —Lynchburg, VA
- $74,000 - $93,000 a year
- Full-time
- CPR Certification
- Nursing
- Management
- Mileage reimbursement
- Paid parental leave
Case Manager - Permanent Supportive Housing
Horizon Behavioral Health —Lynchburg, VA
- $38,308 - $61,294 a year
- Email
- Experience working with individuals with developmental disabilities
- Mid-level
- Driver's License
- Paid holidays
- Loan repayment program
11d
Intensive Case Manager/Clinician
Shineforth —Lynchburg, VA
- Full-time
- Remote
- Spanish
- 5 years
- English
- Travel reimbursement
- Paid holidays
Case Manager 1
Horizon Behavioral Heal —Lynchburg, VA
- $18.37 an hour
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Microsoft Office
- Driver's License
- Paid holidays
- Loan repayment program
Case Manager - Developmental Disabilities
Horizon Behavioral Health —Lynchburg, VA
- $38,308 - $61,294 a year
- Weekends as needed
- Mid-level
- Driver's License
- Bachelor's degree
- Paid holidays
- Loan repayment program
Care Manager RN or LPN
JOHNSON HEALTH CENTER —Lynchburg, VA
- $24 - $33 an hour
- 8 hour shift
- RN License
- Mid-level
- Clinic
Quick Apply
Case Manager - Tree Grant
Horizon Behavioral Health —Amherst, VA
- $38,308 - $61,294 a year
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Addiction Medicine
- Mid-level
- Paid holidays
- Loan repayment program
Care Manager RN
Monogram Health Inc —Lynchburg, VA
- Weekends as needed
- Hybrid work
- Nursing
- Vital signs
- RN License
- Paid parental leave
- Paid holidays
Quick Apply
14d
Nurse Care Manager
Privia Health —Forest, VA
- $64,800 - $72,000 a year
- Full-time
- Nursing
- Vital signs
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Case Manager Mental Health/Substance Use
Horizon Behavioral Heal —Lynchburg, VA
- $38,308 - $61,294 a year
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Mid-level
- Driver's License
- Paid holidays
- Loan repayment program
RN Case Manager
Good Samaritan Hospice —Lynchburg, VA
- $0.65 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Mileage reimbursement
- Disability insurance
Case Manager RN-Lynchburg Home Health-FT-Days
Centra Health —Lynchburg, VA
- $78,857 - $118,286 a year
- Full-time
- Nursing
- RN License
- BLS Certification
Case Manager RN-Lynchburg Home Health-FT-Days
Centra Medical Group —Lynchburg, VA
- $78,857 - $118,286 a year
- Full-time
- Nursing
- RN License
- BLS Certification
Case Manager Physical Therapy (Full Time, Days, Lynchburg Home Health)
Centra Medical Group —Lynchburg, VA
- $83,588 - $125,382 a year
- Full-time
- Management
- Doctoral degree
- 5 years
Case Manager Physical Therapy (Full Time, Days, Lynchburg Home Health)
Centra Health —Lynchburg, VA
- $83,588 - $125,382 a year
- Full-time
- Management
- Doctoral degree
- 5 years

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crisis manager jobs near lynchburg, va

Senior Manager, Specialty Customer Care Teams

Genworth -
Lynchburg, VA

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Job Details

Full-time
$89,400 - $173,000 a year
10 days ago

Benefits

Paid holidays
Loan repayment program
Disability insurance
Health insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Employee assistance program
Gym membership
Volunteer time off
Life insurance

Qualifications

Data interpretation
Business operations

Full Job Description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

Make it human. We care about the people that make up our customers, colleagues, and communities.
Make it about others. We do what’s best for our customers and collaborate to drive progress.
Make it happen. We work with intention toward a common purpose and forge ways forward together.
Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE
Senior Manager, Specialty Customer Care Teams

POSITION LOCATION

This position is available to Virginia residents as Richmond or Lynchburg, VA hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin.

A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth | CareScout office. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE

As an Operations team member, you’ll play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the future. As the Senior Manager, Specialty Customer Care Teams, you will play a critical role in delivering exceptional service experiences that strengthen customer relationships to our policyholders and business partners. Reporting to the Director, Specialty Customer Care Teams, you will serve as a leader of leaders, coaching and developing frontline managers responsible for Specialty and Licensed Customer Care teams. Once in role, this position will require licensing in all 50 states and Washington, D.C., with company-provided training to support the licensing process. You will drive operational excellence, talent development, customer-focused service delivery, and continuous improvement while supporting strategic priorities that enhance both customer and business outcomes.

WHAT YOU WILL BE DOING

Drive customer satisfaction and retention by ensuring a high-quality service experience across Client Services.
Partner with leadership to execute strategic initiatives that improve service performance, operational efficiency, and business results.
Lead and develop frontline leaders and team members, fostering a culture of accountability, engagement, collaboration, and continuous improvement.
Translate key data, trends, and business insights into clear recommendations that inform senior leadership decisions and drive meaningful operational outcomes.
Support the successful implementation of business changes, process enhancements, and technology solutions that improve operational outcomes.
Establish clear performance expectations and coach leaders to achieve service, quality, productivity, sales, and customer satisfaction goals.
Monitor and manage key operational metrics, ensuring performance objectives are consistently met or exceeded.
Oversee workforce planning, staffing, training, onboarding, and employee development activities within assigned areas.
Evaluate operational processes and customer journeys to identify opportunities for continuous improvement and efficiency gains.
Partner with Quality, Training, Workforce Management, Operations Support, and other cross-functional teams to drive performance outcomes.
Utilize contact center technologies and CRM platforms to improve team effectiveness, operational efficiency, and customer experience.

WHAT YOU BRING

7+ years of leadership experience in customer service, sales, operations, contact center, or related customer-facing environments.
3+ years of experience leading managers, supervisors, or team leaders.
Bachelor’s Degree or equivalent combination of education and experience.
Demonstrated ability to achieve results through others while effectively managing operational performance.
Strong analytical, problem-solving, and decision-making skills.
Experience using metrics and data to drive business decisions and performance improvements.
Excellent communication, presentation, and interpersonal skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

NICE TO HAVE

Experience supporting insurance, healthcare, financial services, or other regulated industries.
Experience in sales or sales-support environments.
Experience leading both customer service and sales-focused teams.
Knowledge of contact center operations, workforce management, quality assurance, and performance management practices.
Experience with AWS Connect, Salesforce, or similar contact center and CRM platforms.
MBA or other advanced degree.
Professional certifications in leadership, operations, customer experience, project management, or continuous improvement disciplines.

EMPLOYEE BENEFITS & WELL-BEING

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long-Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

ADDITIONAL INFORMATION

National Range: $89,400 to $139,000

High-Cost Range (includes New York): $111,800 to $173,000

Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

Apply Now

Refine Your Search

crisis manager jobs in lynchburg, va

Senior Manager, Specialty Customer Care Teams

SF Case Manager Lynchburg

School Based Case Manager

RN Case Manager

Case Manager - Permanent Supportive Housing

Intensive Case Manager/Clinician

Case Manager 1

Case Manager - Developmental Disabilities

Care Manager RN or LPN

Case Manager - Tree Grant

Care Manager RN

Nurse Care Manager

Case Manager Mental Health/Substance Use

RN Case Manager

Case Manager RN-Lynchburg Home Health-FT-Days

Case Manager RN-Lynchburg Home Health-FT-Days

Case Manager Physical Therapy (Full Time, Days, Lynchburg Home Health)

Case Manager Physical Therapy (Full Time, Days, Lynchburg Home Health)

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