Top 145 Engagement manager Jobs in Lynchburg, Va

Senior Manager, Specialty Customer Care Teams
Genworth —Lynchburg, VA
- $89,400 - $173,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Analysis skills
- Paid holidays
- Loan repayment program
14d
Operations Manager - Hauling
Republic Services —Lynchburg, VA
- $81,800 - $112,400 a year
- Full-time
- High school diploma or GED
- Accounting
- Senior level
- AD&D insurance
- Employee stock purchase plan
Service & Engagement Team Leader - Lynchburg, VA
Target —Lynchburg, VA
- $22.25 - $37.80 an hour
- Weekends as needed
- 18 years or older
- Inventory management
- Mid-level
- Paid holidays
- Disability insurance
2d
Retail Store Manager
PetSmart —Lynchburg, VA
- $57,500 - $124,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Plant Human Resources Manager (Amherst)
The Clorox Company —Amherst, VA
- $91,200 - $210,000 a year
- Full-time
- 7 years
- Master's degree
- Analysis skills
- Health insurance
- Adoption assistance
Veterinary Practice Manager
LYNCHBURG HUMANE SOCIETY —Lynchburg, VA
- $65,000 - $100,000 a year
- 3 years
- Administrative experience
- Supervising experience
- Paid holidays
- Health insurance
General Manager
AMF —Lynchburg, VA
- $70,000 - $75,000 a year
- Weekends as needed
- Bar
- Senior level
- Leadership
- Employee stock purchase plan
- Health insurance
13d
Territory Sales Manager
Cornerstone Building Brands —Lynchburg, VA
- $150,000 a year
- Online Application
- Remote
- 18 years or older
- Spanish
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
1d
HSEQ Manager
LyondellBasell Industries —Bedford, VA
- $107,600 - $134,500 a year
- Email
- 18 years or older
- Bachelor's degree
- Senior level
- AD&D insurance
- Employee stock purchase plan
Retail Manager 2
Sodexo —Lynchburg, VA
- $48,875 - $63,250 a year
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
3d
Regional Sales Manager-Mid-Atlantic US Region
Fischer Connectors Inc —Virginia
- $130,000 - $140,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Product management
Quick Apply
10d
Member Services Manager - Western Virginia
Associated General Contractors of Virginia —Lynchburg, VA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Business development
- Health savings account
- Health insurance
Quick Apply
11d
Store Manager
Stop In —Bedford, VA
- From $22 an hour
- Weekends as needed
- In person
- Microsoft Excel
- Ability to walk for extended periods
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
9d
Store Manager
The Good Feet Store —Lynchburg, VA
- $50,000 - $100,000 a year
- Online Application
- Background check
- Inventory management
- Mid-level
- Paid training
- Health savings account
Quick Apply
8d
Food Service Manager 2
Sodexo —Lynchburg, VA
- $48,875 - $63,250 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
14d
Business Development Manager
BMS Direct, Inc —Lynchburg, VA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Merchandising Team Manager
Belk —Lynchburg, VA
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
4d
Project Manager
Wiley|Wilson —Lynchburg, VA
- $116,000 - $151,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Human Resource Manager
Cooper Steel of Virginia —Monroe, VA
- Mid-level
- Bachelor's degree
- Recruiting
Quick Apply
Product Development Manager
Delta Star Inc. —Lynchburg, VA
- $118,300 - $147,900 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
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engagement manager jobs near lynchburg, va

Senior Manager, Specialty Customer Care Teams

Genworth -
Lynchburg, VA

Apply Now

Job Details

Full-time
$89,400 - $173,000 a year
14 days ago

Benefits

Paid holidays
Loan repayment program
Disability insurance
Health insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Employee assistance program
Gym membership
Volunteer time off
Life insurance

Qualifications

Data interpretation
Business operations

Full Job Description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

Make it human. We care about the people that make up our customers, colleagues, and communities.
Make it about others. We do what’s best for our customers and collaborate to drive progress.
Make it happen. We work with intention toward a common purpose and forge ways forward together.
Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE
Senior Manager, Specialty Customer Care Teams

POSITION LOCATION

This position is available to Virginia residents as Richmond or Lynchburg, VA hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin.

A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth | CareScout office. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE

As an Operations team member, you’ll play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the future. As the Senior Manager, Specialty Customer Care Teams, you will play a critical role in delivering exceptional service experiences that strengthen customer relationships to our policyholders and business partners. Reporting to the Director, Specialty Customer Care Teams, you will serve as a leader of leaders, coaching and developing frontline managers responsible for Specialty and Licensed Customer Care teams. Once in role, this position will require licensing in all 50 states and Washington, D.C., with company-provided training to support the licensing process. You will drive operational excellence, talent development, customer-focused service delivery, and continuous improvement while supporting strategic priorities that enhance both customer and business outcomes.

WHAT YOU WILL BE DOING

Drive customer satisfaction and retention by ensuring a high-quality service experience across Client Services.
Partner with leadership to execute strategic initiatives that improve service performance, operational efficiency, and business results.
Lead and develop frontline leaders and team members, fostering a culture of accountability, engagement, collaboration, and continuous improvement.
Translate key data, trends, and business insights into clear recommendations that inform senior leadership decisions and drive meaningful operational outcomes.
Support the successful implementation of business changes, process enhancements, and technology solutions that improve operational outcomes.
Establish clear performance expectations and coach leaders to achieve service, quality, productivity, sales, and customer satisfaction goals.
Monitor and manage key operational metrics, ensuring performance objectives are consistently met or exceeded.
Oversee workforce planning, staffing, training, onboarding, and employee development activities within assigned areas.
Evaluate operational processes and customer journeys to identify opportunities for continuous improvement and efficiency gains.
Partner with Quality, Training, Workforce Management, Operations Support, and other cross-functional teams to drive performance outcomes.
Utilize contact center technologies and CRM platforms to improve team effectiveness, operational efficiency, and customer experience.

WHAT YOU BRING

7+ years of leadership experience in customer service, sales, operations, contact center, or related customer-facing environments.
3+ years of experience leading managers, supervisors, or team leaders.
Bachelor’s Degree or equivalent combination of education and experience.
Demonstrated ability to achieve results through others while effectively managing operational performance.
Strong analytical, problem-solving, and decision-making skills.
Experience using metrics and data to drive business decisions and performance improvements.
Excellent communication, presentation, and interpersonal skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

NICE TO HAVE

Experience supporting insurance, healthcare, financial services, or other regulated industries.
Experience in sales or sales-support environments.
Experience leading both customer service and sales-focused teams.
Knowledge of contact center operations, workforce management, quality assurance, and performance management practices.
Experience with AWS Connect, Salesforce, or similar contact center and CRM platforms.
MBA or other advanced degree.
Professional certifications in leadership, operations, customer experience, project management, or continuous improvement disciplines.

EMPLOYEE BENEFITS & WELL-BEING

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long-Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

ADDITIONAL INFORMATION

National Range: $89,400 to $139,000

High-Cost Range (includes New York): $111,800 to $173,000

Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

Apply Now

Refine Your Search

engagement manager jobs in lynchburg, va

Senior Manager, Specialty Customer Care Teams

Operations Manager - Hauling

Service & Engagement Team Leader - Lynchburg, VA

Retail Store Manager

Plant Human Resources Manager (Amherst)

Veterinary Practice Manager

General Manager

Territory Sales Manager

HSEQ Manager

Retail Manager 2

Regional Sales Manager-Mid-Atlantic US Region

Member Services Manager - Western Virginia

Store Manager

Store Manager

Food Service Manager 2

Business Development Manager

Merchandising Team Manager

Project Manager

Human Resource Manager

Product Development Manager

I want to receive the latest job alert for engagement manager in lynchburg, va

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