Collaborate with HR and management to handle staffing needs, including but not limited to recruitment, training, disciplinary actions, and retention strategies.
Ensure compliance with organizational policies, regulations, and standards in all personnel-related matters.
Collaborate with laboratory leadership to align budgetary decisions with organizational goals and contribute to maintaining the financial vitality of the organization.
Regulatory Compliance and Quality: Ensures that all employees are obligated to uphold strict compliance with all regulations and standards set by CLIA, CAP, OSHA, TJC, and other regulatory bodies. This includes active participation in quality assurance initiatives and adherence to best practices in laboratory testing. Perform duties as assigned by the medical director.
Compliance: Ensures all employees must complete the necessary initial orientation and training, obtain, and maintain relevant certifications, participate annually in mandatory training, competency assessments, and consistently demonstrate satisfactory job-specific performance assessments on an on-going basis.
Resource Stewardship: Assist laboratory operations in maintaining fiscal responsibility by using resources appropriately, including but not limited to, inventory management, equipment procurement and maintenance, and investigating utilization when variances occur.
Specimen Collection and Processing: Ensures that all employees collect and process patient samples efficiently in order to contribute to the diagnosis and treatment of various conditions.
Procedure Compliance: Ensures that all employees adhere strictly to the laboratory’s standard operating procedures for specimen handling, processing, and investigating variance.
Quality Assurance: Oversees specimen integrity through accurate collection, labeling, and transport, ensuring proper techniques and container usage for venipuncture and aseptic procedures, with a focus on timely processing of STAT, Routine, and Timed samples and adherence to quality metrics.
Corrective Action: Implements established policies for corrective action when phlebotomy methods deviate from acceptable performance levels. Identify and report any issues that may impact test performance or results.
Problem Resolution: Detect and address problems that could negatively affect test performance. Escalate issues to leadership when necessary.
Documentation: Keep detailed records of all corrective actions taken.
Accessioning Responsibilities: Oversee the entire accessioning process, including patient registration and test ordering, sample receipt and handling, specimen preparation and processing, specimen send-out coordination, and pneumatic tube sample receipt. Proactively engage with healthcare offices to resolve registration and sample-related problems and handle phone calls from healthcare offices, addressing inquiries and providing information as needed.
Emergency Response and Critical Care: Oversee phlebotomy processes in the Emergency Department (ED), adhering to rigorous protocols and maintaining urgency. Respond to codes and trauma situations promptly and efficiently, providing critical support. Oversee swift and accurate delivery of blood products in emergent situations.
Safety: Practice and maintain compliance with regulations instilled through OSHA to include proficiency in donning and doffing of all PPE during specimen collection.
