Top 1 Night auditor Jobs in Lynchburg Va

Hotel Guest Night Auditor - Hilton Garden Inn Lynchburg, VA
Hilton Garden Inn Lynchburg VA —Lynchburg, VA
- Weekends as needed
- Sales
- Computer literacy
- Hotel
- Disability insurance
- Dental insurance
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12d

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The Williams Home, Inc —Lynchburg, VA
Clean driving record and possess a current driver’s license if driving the company vehicle; Maintain current first aid certification;
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Hotel Front Desk Agent (All shifts)
Hampton Inn & Suites Lynchburg —Lynchburg, VA
Previous hotel and/or front desk/receptionist experience preferred. Process all guest check-ins by confirming reservations in computer system, verifying guest…
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Front Desk Night Audit, Overnight Shift, Part Time
Crescent Hotels & Resorts LLC —Columbus, OH
As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to…
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Night Auditor
Courtyard - Columbus Airport —Columbus, OH
Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
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Hotel Guest Night Auditor - Hilton Garden Inn Lynchburg, VA

Hilton Garden Inn Lynchburg VA
Lynchburg, VA

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Job Details

12 days ago

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Computer literacy
Safety regulations
Professional ethics
Laundry dryer machines
Answering guest questions
Credit card payment processing
High school diploma or GED
Invoice data entry
Property management systems (PMS)
Computer skills
Hotel safety procedures
Balancing end-of-day transactions
Office phone management

Full Job Description

Guest Night Auditor

Principle Responsibilities & Position Purpose:

Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff. Understands and implements the mission statement, values, and culture at all time.

Pre-Requisites (Requirements):

1+ years of experience in a branded, quality hotel preferred
High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred
Experience in accounting, is preferred
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and punctuality

Work Environment & Context:

Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to stand for eight hours, bend, stretch, and reach
Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings.
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Required Knowledge, Skills, and Abilities:

Knowledgeable in:

Manager on Duty Functions
Cash and credit card handling, balancing charges
Safety and security measures
Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest.
Phone etiquette and answering procedures, be able to answer inquires of shopping, dining,

entertainment and travel directions.

Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new

procedures and events.

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills,
collect payment, and make change

Abilities:

Multitask, detail oriented, remain service centric
Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using logbooks
Assist with guest issues with professionalism maintaining hospitable attitude.

Essential Functions:

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.

Promote and sell services/amenities of the hotel.

Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.

Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.

Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.

Check all credit cards for validity before the end of the shift.

Learn and utilize PMS, if applicable.

Ensure all cash, check and miscellaneous departments are in balance at shifts end.

Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.

Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.

Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.

Have a thorough working knowledge of emergency procedures.

Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.

Report any unusual occurrences or requests to the manager.

Maintain certification from a responsible vendor training if alcohol is served.

Be flexible in regard to work schedule.

Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate

Utilize Service Recovery Log and other necessary communication logs from shift to shift.

Daily input of labor statistics and accounting payables into online portals.

Other duties as assigned, or which the associate is capable of performing.

Benefits

Paid Instantly
Paid Time Off
Team Member Room Discounts
Time and Half for Select Holidays
Referral Bonus Program

Volunteer Benefits

Accident Insurance
Disability Insurance
Life Insurance
Cancer Insurance
Dental Insurance
Vision Insurance

Property Specific Incentives

Gift Cards
Employee Lunches

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night auditor jobs in lynchburg va

Hotel Guest Night Auditor - Hilton Garden Inn Lynchburg, VA

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