Job Description
Women’s Health of Central Virginia, Inc. is currently seeking a full-time surgery scheduler to join our team! We are looking for a candidate that poses a pleasant personality, professional demeanor, positive attitude, team player, quick thinker and the ability to adapt to change.
This role if more than just a job it is an opportunity! In addition to working directly for a privately-owned physician’s office, team members gain life experience that goes far beyond just providing an array of services to our community in a friendly environment.
Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
It’s a Great Place to Work
Our leadership team considered our team members to be more than just employees; they are a highly valued part of our business. Our high retention rate is proof that team members really enjoy working with our team.
Department: Scheduling
Work Schedule: Mon-Fri 8am-5pm
Reports To: Scheduling Team Lead
Amount of Travel Required: None
Positions Supervised: None
POSITION SUMMARY
The surgical schedulers work closely with the physicians, patients and other employees, staff of Centra Health and The Surgery Center of Lynchburg. This position is responsible for scheduling preoperative testing, surgeries, procedures, referrals and preop/post op appointments with the physicians. This position is also responsible for working with insurance companies to obtain insurance authorizations and coordinating between physicians, patients and hospital staff to ensure all requirements have been met. Multi-system scheduling requires exceptional organizational skills and attention to detail.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Review and process all surgery orders
- View records and follow specific instructions for scheduling surgery, if applicable.
- Schedule surgery or referral
- Create and maintain documentation of surgery or procedure scheduled
- Update and manage surgery scheduling worksheet
- Notify patients of their upcoming surgery; provide detailed instructions via phone, email and/or postal service, as necessary
- Send internal office messages to provider and/or nurse seeking approval for appointment date/time
- Schedule pre-op and post op appts
- Create and manage notes in AMD PM system and Clearwave of patient responsibility to be paid at pre-op
- Notate insurance authorization details and fax to SCL email or call to PreReg department at hospital
- Rearrange schedule to suit the needs of the physician and hospital, which includes communicating with hospital, physicians, and patients. Correct information in AMD PM, EHR, Google Calendar; send updated information to the patients.
POSITION QUALIFICATIONS
Competency Statement(s)
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Accuracy - Ability to perform work accurately and thoroughly.
- Autonomy - Ability to work independently with minimal supervision.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Decision Making - Ability to make critical decisions while following company procedures.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Energetic - Ability to work at a sustained pace and produce quality work.
- Empathetic - Ability to appreciate and be sensitive to the feelings of others.
- Enthusiastic - Ability to bring energy to the performance of a task.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Reliability - The trait of being dependable and trustworthy.
SKILLS & ABILITIES
Education: High School Diploma, or equivalent.
Experience:
2-3 years customer service experience, required.
Scheduling experience in a medical practice highly preferred.
Knowledge of insurance company authorizations highly preferred.
Computer Skills: Ability to efficiently operate computers. Comfortable with Microsoft Office.
Certifications & Licenses: N/A
Other Requirements: Ability to pass required background check.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands:
Lift/Carry:
Push/Pull:
Stand F
Walk F
Sit C
Manually Manipulate O
Reach Outward O
Reach Above Shoulder O
Climb N
Crawl N
Squat or Kneel O
Bend O
Grasp F
Speak C
10 lbs or less F
11-20 lbs O
21-50 lbs N
51-100 lbs N
Over 100 N
12 lbs or less O
13-25 lbs O
26-40 lbs N
41-100 lbs N
Other Physical Requirements
- Vision (Near, Distance, Color, Peripheral, Depth)
- Sense of Sound - telephone, conversation, in person, etc.
WORK ENVIRONMENT
Air-Conditioned and Heat-Controlled Office
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
