Top 15 Call center manager Jobs in Lynnwood Wa

Global Security Operations Center Manager, Protective Services, Business Assurance Center
Amazon.com Services LLC —Seattle, WA
- $80,200 - $130,100 a year
- Weekends as needed
- Office
- Project management
- Bachelor's degree
- AD&D insurance
- Health insurance
Interpreter Services Scheduling Manager
Universal Language Service, Inc. —Bellevue, WA
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Analysis skills
- Health savings account
- Paid holidays
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Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Kirkland, WA
- $59,100 - $205,800 a year
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
Clinical Supervisor - Crisis Response Services
Crisis Connections —Seattle, WA
- $86,000 - $94,000 a year
- Full-time
- Mid-level
- Psychology
- Computer skills
- Commuter assistance
- Paid holidays
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PU&R Contact Center Operations and Transformation Manager
Deloitte —Seattle, WA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Customer Experience and Service Transformation Advisory Senior Manager
Accenture —Seattle, WA
- $122,700 - $338,300 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Engineering
- Paid holidays
- Disability insurance
Finance Manager, Customer Service, Amazon Leo
Amazon.com Services LLC —Bellevue, WA
- $95,400 - $163,200 a year
- Full-time
- Computer science
- Microsoft Access
- CPA
- AD&D insurance
- Health insurance
6d
Principal Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
Service Delivery Supervisor
Datavant —Seattle, WA
- $23.05 - $29.42 an hour
- Full-time
- HIPAA
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Principal Software Engineering Manager - Dynamics Contact Center
Microsoft —Redmond, WA
- $165,600 - $331,200 a year
- Full-time
- Background check
- Azure
- Computer Science
3d
Principal Technical Program Manager, AWS Applied AI Solutions - Core Services
Amazon Development Center U.S., Inc. —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- Computer Science
- Heavy lifting
- 5 years
- AD&D insurance
- Health insurance

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Handle a high volume of inbound customer calls in a fast-paced call center queue environment. This role focuses on handling inbound calls, resolving billing and…
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Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
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Global Security Operations Center Manager, Protective Services, Business Assurance Center

Amazon.com Services LLC -
Seattle, WA

Apply Now

Job Details

Full-time
$80,200 - $130,100 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Technical editing
Customer communication
Content review
Content publishing

Full Job Description

DESCRIPTION

At Amazon, we strive to be the earth’s best employer. To get there, we need exceptionally talented, bright, and driven people. The Protective Services (PS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the right time to support a safe, secure work environment. The BAC is the first point of contact for all safety and security concerns, the coordination lead for incident triage and response, and the knowledge manager for related data. The team delivers three core service lines: alarm management, incident response, and customer support. If you would like to help the BAC build a best-in-class organization to keep Amazon’s people, property, assets, and ideas safe, this is your chance to make history by joining our team.

The BAC is looking for talented security managers to lead delivery across all three service lines during their shift. A successful candidate will have a strong track record of managing operational security programs, vendor contracts and performance, and driving positive service relationships among a diverse group of stakeholders, partners, and customers. Success in this role will require flexibility, bias for action, high judgement, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment.

This role will require the selected candidate to ensure global Supervisors’ priorities are focused on supporting their Operators, and their success. The Operations Manager will oversee the service delivery of the global teams they lead, thus enabling Supervisors to focus on supporting their people. The Operations Manager will be an escalation point for Supervisors and their direct reports to act on issues or barriers impacting the customer experience. The Operations Manager will be accountable for creating the input, actions, and representation of team performance in standard meeting routines such as metrics calls with Senior Leadership. They will also be a key leader to identify and participate in process improvement activities.

SHIFT
This a shift- based role within a 24x7 operation; this position works Wednesday - Saturday, 1700 - 0300 PT onsite in Seattle, WA. You may be required to work evenings, holidays, weekends, and on call.

EXPORT CONTROL REQUIREMENT
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

Directly manage diverse teams responsible for the remote security monitoring and incident management of Amazon corporate offices around the world.
Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products.
Understand and own the controllable elements of service level delivery. Track and manage key performance indicators (KPIs) to ensure consistent performance in line with the BAC’s core service delivery standards.
Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary.
Manage Service Level Agreements (SLAs) to ensure consistent service delivery across multiple functional levels.
Use data and insights to prepare metric reviews and identify areas of opportunity for improvement.
Participate in regular operational reviews and performance reporting. Includes coordinating with the necessary stakeholders, ensuring information is relevant, accurate, easy to consume, and conveys improvement opportunities.
Know how to nurture and develop leadership skills.
Confidently facilitate team discussions and communicate business messages.
Maintain a high level of professionalism and approachability.
Ability to travel both domestically and internationally – 10%.

A day in the life
As a Corporate GSOC Operations Manager, you will own service delivery across a team responsible for the daily operational work within the BAC. You must be able to provide senior-level direction and tactical response to operational issues encountered by their teams. You will obsess over internal and external customers, triaging and responding to their security needs, and leveraging your verbal and written communication skills.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent
5+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience
Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
Experience drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts

PREFERRED QUALIFICATIONS

Advanced education/certification in the fields of emergency management, security management, project management, business continuity, Lean Six Sigma, or related disciplines.
Track record of earning trust across security and non-security business lines

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 80,200.00 - 130,100.00 USD annually

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Refine Your Search

call center manager jobs in lynnwood wa

Global Security Operations Center Manager, Protective Services, Business Assurance Center

Interpreter Services Scheduling Manager

Customer Experience & Service Transformation Management Advisory Consultant

Clinical Supervisor - Crisis Response Services

PU&R Contact Center Operations and Transformation Manager

Customer Experience and Service Transformation Advisory Senior Manager

Finance Manager, Customer Service, Amazon Leo

Principal Technical Program Manager, Amazon Customer Service

Service Delivery Supervisor

Principal Software Engineering Manager - Dynamics Contact Center

Principal Technical Program Manager, AWS Applied AI Solutions - Core Services

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