On-Call Shuttle Operator, Transportation and Parking Services, Part-Time/10-Months Per Year
To provide safe, reliable, professional, and customer-focused transportation services for the Mount Community, including inter-campus shuttle operations, transportation to major transit hubs, and support for charter transportation requests. This is an on-call part-time position to backfill open shifts, as they become available. This part-time position (maximum working 20-29 hours per week) is non-benefits eligible, 10-month per year position (August - May and off in Summer from June - July).
Work Location: Doheny Campus (Downtown Los Angeles) and Chalon Campus (West Los Angeles)
Start Date: Immediately
Applications Deadline: Open until filled
Position Hourly Rate: $25.00
Hiring salary can be above the posted pay range if candidate's qualifications are determined to be above the minimum requirements of the position description.
Duties and Responsibilities:
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Transports members of the Mount Community, including students, faculty, staff, CSJ Sisters, and authorized guests, between the Chalon and Doheny campuses, major transit hubs, and other assigned destinations
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Provides remarkable customer service by greeting, welcoming, and assisting passengers with boarding and exiting vehicles, including passengers requiring ADA accommodations
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Operates shuttles and other MSMU vehicles safely, courteously, and efficiently while complying with all applicable traffic laws, safety regulations, and University policies
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Maintains scheduled routes and transportation assignments by arriving and departing designated stops on time and adhering to established schedules
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Conducts comprehensive pre-trip and post-trip vehicle inspections and complete all required inspection reports, ensuring vehicles are safe and operational before service
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Monitors vehicle condition and promptly report mechanical issues, safety concerns, damage, or maintenance needs to Dispatch or the Manager on Duty (MOD)
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Maintains communication with Dispatch, on-site management, and fellow drivers regarding route status, delays, incidents, passenger needs, and operational updates
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Announces route information, stop locations, service interruptions, and delays to passengers in a professional manner
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Monitors traffic, road conditions, weather, and other factors that may affect service and promptly communicate potential impacts to Dispatch or the MOD
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Reports accidents, injuries, vehicle damage, safety concerns, and unusual incidents in accordance with University procedures.
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Maintains the cleanliness and appearance of assigned vehicles, including sweeping, mopping, window cleaning, trash removal, and adherence to lost-and-found procedures
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Utilizes mobile devices, tablets, and transportation software to manage reservations, access route information, communicate with Dispatch, and navigate University systems
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Completes and maintains accurate daily reports, inspection forms, mileage logs, fueling records, and other required documentation.
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Fuels and services assigned gasoline or CNG vehicles as required
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Transports vehicles for maintenance, repairs, inspections, fueling, cleaning, or other assigned operational needs
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Assists with special requests, emergency transportation operations, and charter transportation services as needed
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Maintains all required licenses, endorsements, certifications, and training necessary to perform job duties
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Maintains the highest standards of safety, professionalism, customer service, and regulatory compliance
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Performs other duties as assigned
Other Duties and Responsibilities:
- Must be able to work weekends and adapt to varying schedules
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Performs other job-related duties and special assignments as directed by management
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Assists with University events, emergency transportation operations, training activities, and service disruptions as needed
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Participates in required meetings, training programs, safety briefings, and professional development activities
Job Requirements:
Knowledge:
- Knowledge of transportation, customer service, and industry best practices
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Knowledge of California commercial driving laws, regulations, and safe operating procedures
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Knowledge of defensive driving techniques and accident prevention practices
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Knowledge of passenger transportation safety requirements, including ADA accessibility procedures
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Basic knowledge of vehicle inspection procedures and reporting requirements
Abilities and Skills:
- Ability to communicate professionally and effectively with students, faculty, staff, visitors, and supervisors
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Ability to exercise sound judgment and make timely decisions in routine and emergency situations
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Ability to work independently with minimal supervision while maintaining accountability
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Ability to maintain professionalism and composure in stressful situations
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Strong customer service, interpersonal, organizational, and communication skills
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Ability to safely operate passenger vehicles with seating capacities of up to 33 passengers
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Ability to safely load, secure, and unload passengers, including individuals utilizing mobility devices
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Ability to utilize mobile devices, tablets, navigation systems, and transportation software
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Ability to work flexible schedules, including evenings, weekends, holidays, and special events
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Ability to work outdoors and in varied weather conditions
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Ability to bend, kneel, squat, climb steps, enter and exit vehicles repeatedly throughout a shift, and adjust vehicle seating, mirrors, and other equipment necessary for safe vehicle operation
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Ability to lift and move up to 50 pounds occasionally
Education:
- High school diploma, GED or equivalent
Experience:
- Minimum of two (2) years of customer service experience
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Minimum of two (2) years of experience operating commercial passenger vehicles with a Class B Commercial Driver License and Passenger Endorsement
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Experience transporting passengers in a university, transit, hospitality, healthcare, or similar customer-focused environment preferred
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Experience working with individuals from diverse backgrounds and cultures
Licenses and Certifications:
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Valid California Class B Commercial Driver License (CDL) with Passenger (P) endorsement required
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Valid Medical Examiner's Certificate (DOT Medical Card) required
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Must maintain eligibility under the California DMV Employer Pull Notice (EPN) Program
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Must maintain an acceptable driving record throughout employment
Other Requirements:
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Must pass a pre-employment background check, DOT drug and alcohol screening, and any subsequent testing required by federal regulations
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Must comply with all applicable Federal Motor Carrier Safety Administration (FMCSA), Department of Transportation (DOT), California Highway Patrol (CHP), state, local, and University policies and regulations
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Ability to read, write, and communicate effectively in English
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Must maintain all required licenses, endorsements, certifications, and qualifications as a condition of employment
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Must be available to work flexible schedules, including evenings, weekends, holidays, emergency operations, and special events as needed
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Must successfully complete University-provided defensive driving, passenger assistance, ADA, customer service, and safety training programs
Additional Information:
Please submit a resume and cover letter with your application.
To apply, visit http://msmu.interviewexchange.com/jobofferdetails.jsp?JOBID=202811 je-911e9b28d80d490cb2830a3967afe0e1
