Top 2996 Guest experience leader Jobs in Lyons Il

Guest Experience Host
The Forgeː Lemont Quarries —Lemont, IL
- $16.50 an hour
- Part-time
- Background check
- Serving
- Computer literacy
Showroom Concierge
Brilliant Earth —Chicago, IL
- $19 an hour
- Full-time
- Background check
- Merchandising
- Fair chance
- Commuter assistance
- Paid parental leave
Guest Experience Lead (GEL)
McDonald’s —Lyons, IL
- Choose your own hours
- Serving
- High school
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Guest Experience Lead
McDonald’s —Berwyn, IL
- $16.25 - $18.47 an hour
- Quick service & fast food restaurant
- Entry level
- Health insurance
- Dental insurance
Front Desk Supervisor
White Lodging Services Corporation —Bedford Park, IL
- $18.90 - $21.00 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Paid parental leave
- Disability insurance
Quick Apply
2d
Part-Time Front Desk Agent
The Westin Michigan Avenue Chicago —Chicago, IL
- $25.75 an hour
- Part-time
- Writing skills
- Hotel
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
2d
Team Member 10393
Burger King —Lyons, IL
- $15.00 - $17.50 an hour
- Background check
- Writing skills
- Math
- Wellness program
- Employee discount
Quick Apply
Front Desk Agent
FAIRMONT —Chicago, IL
- $25.41 an hour
- Weekends as needed
- Computer literacy
- Hotel
- US work authorization
Quick Apply
11d
Team Member 5984
Burger King —Berwyn, IL
- $15.40 - $18.00 an hour
- Background check
- Writing skills
- Math
- Wellness program
- Employee discount
Quick Apply
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0732)
Target —Cicero, IL
- $17.50 - $26.25 an hour
- Part-time
- Entry level
- Flexible schedule
Director of Guest Experience & Revenue
Brookfield Zoo Chicago —Brookfield, IL
- $89,583 - $98,541 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Crew Member/Cashier
Dunkin' Donuts/Baskin Robbins —Hickory Hills, IL
- $15 - $18 an hour
- Part-time
- Cash register
- Quick service & fast food restaurant
- Training & development
- Paid training
- Health insurance
Quick Apply
10d
Team Member 213
Burger King —Berwyn, IL
- $15.40 - $18.00 an hour
- Background check
- Writing skills
- Math
- Wellness program
- Employee discount
Quick Apply
Team Member 4293
Burger King —Cicero, IL
- $15.40 - $17.50 an hour
- Background check
- Writing skills
- Math
- Wellness program
- Employee discount
Quick Apply
Front Desk Associate
United Service Companies —Chicago, IL
- $23.73 an hour
- Full-time
- Computer literacy
- Writing skills
- English
5d
Guest Experience & Hospitality Supervisor
McDermott Will & Emery —Chicago, IL
- $83,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Front of House Team Member
Chick-fil-A —Riverside, IL
- Part-time
- Serving
- No education required
- Quick service & fast food restaurant
Quick Apply
Guest Services Manager
Hiltons at McCormick Place —Chicago, IL
- $63,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
1d
SOUS CHEF
SORELLE ITALIAN MARKET —Glenview, IL
- $60,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Paid time off
- Flexible schedule
Quick Apply
Compliance Manager
Hogsalt —Chicago, IL
- $135,000 - $145,000 a year
- Weekends as needed
- Hospitality
- 5 years
- Office
- Relocation assistance
- Health insurance
Quick Apply

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Guest Experience Host

The Forgeː Lemont Quarries -
Lemont, IL

Quick Apply

Job Details

Part-time
$16.50 an hour

Qualifications

Visitor query response
Computer operation
Customer communication
Outdoor work experience
Answering guest questions
Computer skills

Full Job Description

The Guest Experience Host is a core member of park operations and plays an important role in creating a welcoming, engaging, and memorable experience for every guest.

About The Forge: Lemont Quarries

An innovative leader in outdoor recreation, The Forge: Lemont Quarries is a state-of-the-art adventure park designed to deliver unique year-round activities for adventurers of all ages and abilities. Park locations include The Forge: Lemont Quarries, Maple Lake Kayak Rentals, and Whalon Lake Kayak Rentals.

Description

The Guest Experience Host is a core member of park operations and plays an important role in creating a welcoming, engaging, and memorable experience for every guest. Often one of the first team members guests interact with, this role serves as a primary point of contact before and during a guest’s visit, providing friendly, knowledgeable, and efficient support across the park.

Guest Experience Host assists guests with reservations, ticketing, check-in, and general inquiries while also supporting day-to-day on-site operations. Responsibilities include explaining activity guidelines, helping manage guest flow, providing basic instruction or tips as needed, and ensuring guests have the appropriate equipment or materials for their visit.

Throughout the guest experience, hosts respond to questions, offer guidance, and help resolve concerns with a positive, service-focused attitude. They may also assist with light food and beverage service and support additional guest activities as assigned. Above all, Guest Experience Hosts are responsible for delivering outstanding hospitality and creating positive interactions with every guest.

PRIMARY JOB RESPONSIBILITIES:

Greet guests warmly and serve as a welcoming first point of contact.
Communicate clearly and professionally with guests and team members, including in potentially stressful situations, using patience and tact.
Respond to guest questions or concerns promptly and escalate issues when appropriate.
Provide accurate information regarding park offerings, amenities, pricing, policies, promotions, and events.
Assist guests with ticketing, reservations, memberships, and the booking of experiences, parties, and pre-packaged group outings.
Process ticket sales and reservations using designated systems: Roller, Toast, Eventbrite
Check guests in upon arrival, issue wristbands as needed, and verify tickets, reservations, and membership eligibility.
Ensure promotional codes and offers are applied correctly according to guidelines and escalate complex issues when necessary.
Assist with party and group hosting support, including guest check-in and coordination.
Support assigned guest activities and help manage guest flow to ensure a smooth and enjoyable experience.
Follow all local operating procedures, standard operating procedures, and safety regulations.
Participate in daily area inspections and complete required documentation.
Demonstrate good stewardship of park equipment and facilities, including basic cleaning and organization tasks.
Assist with guest transactions and product sales, including retail, food and beverage offerings, while following all applicable laws and regulations related to alcohol service.
Work collaboratively with Hosts, Guides, Supervisors, and Managers to support efficient operations and high-quality guest service.
Act as an ambassador of The Forge: Lemont Quarries by demonstrating core values and creating positive guest interactions throughout the park.

QUALIFICATIONS AND REQUIREMENTS:

Must be comfortable with frequent interaction with guests of all ages in an active park environment.
Must be 21+ years of age
Must complete host training
Must complete BASSET Certification
Customer service skills required to answer guest questions and respond to guest complaints in a professional and courteous manner
Communication skills and basic public speaking skills and confidence to deliver direction to guests
The ability to follow directions and complete tasks as directed by management with and without constant supervision. Must be receptive to coaching and feedback.
Can retain information relating to the park and equipment with attention to detail in order to assist with inspections.
Must be punctual and responsible with the ability to consistently show up for scheduled shifts.
Must be able to work outside in all weather conditions including sun, rain, wind, and extreme heat/cold for extended periods. The job may require employees to be outside for the entirety of a shift.
Basic computer literacy to assist with guest check-in and assistance at POS locations.
Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational duties may require

SCHEDULING AND STAFFING:

Candidates should be able to dedicate a minimum of 25 hours a week between days, nights and weekends
Must be able to work through November 15.

Salary

$16.5 - $16.5 per hour

Work Location: In person

Quick Apply

Refine Your Search

guest experience leader jobs in lyons il

Guest Experience Host

Showroom Concierge

Guest Experience Lead (GEL)

Guest Experience Lead

Front Desk Supervisor

Part-Time Front Desk Agent

Team Member 10393

Front Desk Agent

Team Member 5984

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0732)

Director of Guest Experience & Revenue

Crew Member/Cashier

Team Member 213

Team Member 4293

Front Desk Associate

Guest Experience & Hospitality Supervisor

Front of House Team Member

Guest Services Manager

SOUS CHEF

Compliance Manager

I want to receive the latest job alert for guest experience leader in lyons il

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