Top 23 Call center manager Jobs in Mableton Ga

Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid
Emory Healthcare —Atlanta, GA
- $43.34 - $52.81 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
- Wellness program
- Health insurance
Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid
Emory Healthcare —Atlanta, GA
- $33.96 - $41.38 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health insurance
Supervisor Patient Access Contact Centers – Operator Services; M-F 11pm – 8am, hybrid – 3 days a week onsite
Emory Healthcare —Atlanta, GA
- $33.96 - $41.38 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health insurance
Operations Manager, Resident Services - Atlanta, GA
Cortland —Atlanta, GA
- 5 years
- High school diploma or GED
- Supervising experience
Quick Apply
13d
Contact Call Center Manager
Positive Impact Health Centers INC —Chamblee, GA
- Full-time
- CPR Certification
- Nursing
- 5 years
- Free parking
- Profit sharing
Call Center Supervisor - WI
Verida Inc —Villa Rica, GA
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Supervisor- Contact Center
Bobby Dodd Institute —College Park, GA
- $44,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
Call Center Manager
Arrow Exterminators —Atlanta, GA
- Full-time
- Mid-level
- 3 years
- Mentoring
Quick Apply
6d
Call Center Manager (WI)
Verida Inc —Villa Rica, GA
- Part-time
- 5 years
- HIPAA
- Analysis skills
- Opportunities for advancement
Quick Apply
Assistant General Manager - Call Center
X3 Sports Enterprises, LLC —Atlanta, GA
- Weekends as needed
- Mid-level
- Front desk
- Communication skills
Quick Apply
Customer Service Manager
Rise Baking Company, LLC —Atlanta, GA
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
Quick Apply
6d
Call Center Operations Manager
Chen Plumbing —Norcross, GA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Recruiting
- In-person
- Paid holidays
- Health insurance
Quick Apply
6d
Special Services Supervisor - WI
Verida Inc —Villa Rica, GA
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
Senior Product Manager, Digital Self-Service and Messaging
CVS Health —Atlanta, GA
- $106,605 - $260,590 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
9d
Service Delivery Supervisor
Datavant —Atlanta, GA
- Full-time
- HIPAA
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Assistance Service Manager
Asbury —Stonecrest, GA
- Full-time
- 18 years or older
- Sales
- Dealership
- Paid training
- Paid parental leave
Quick Apply

Related jobs to explore

Based on your search for call center manager

Recreation Coordinator
City of Atlanta, GA —Atlanta, GA
Ability to: develop and administer policies, procedures, plans and activities and to monitor performance of subordinates against measured established goals;…
$55,660 a year
Center of Excellence, Contact Center Manager, Shared Services
CRH Americas Materials Inc —Alpharetta, GA
O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes. Ability to communicate by telephone and in person.
Quick Apply
2d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
Quick Apply
13d

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in mableton ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near mableton ga

Customer Service Manager jobs in Atlanta, GA

Senior Product Manager jobs in Atlanta, GA

Patient Access Manager jobs in Atlanta, GA

Operations Manager jobs in Atlanta, GA

Management Consultant jobs in Atlanta, GA

Call Center Manager jobs in Atlanta, GA

Assistant General Manager jobs in Atlanta, GA

Service Delivery Manager jobs in Atlanta, GA

Customer Service Manager jobs in Jacksonville, FL

Customer Service Manager jobs in Indiana

Help Desk Manager jobs in New York, NY

Residential Construction Manager jobs in San Antonio, TX

Overnight Customer Service Remote jobs in Nashville, TN

Hospital Food Service jobs in Chicago, IL

Customer Service Manager jobs in Hartford, CT

Call Center Supervisor jobs in Latham, NY

Region 4 Education Service Center jobs in Houston, TX

Call Center jobs in New Jersey

Call Center Supervisor jobs in Los Angeles, CA

Alliance Health Center jobs in Meridian, MS

Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid

Emory Healthcare -
Atlanta, GA

Apply Now

Job Details

Full-time
$43.34 - $52.81 an hour

Benefits

Wellness program
Health insurance
Loan assistance

Qualifications

Bachelor's degree
Management reporting
Team motivation (leadership skill)
Analytics

Full Job Description

Overview:

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more

Work Location: Atlanta, GA

Description:

Overview:

The Manager of Patient Access Contact Centers is responsible for the day-to-day operations and performance of Emory Healthcare patient access contact center teams. This role ensures efficient workflows, high-quality patient interactions, and alignment with organizational goals. The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience.

Primary duties and responsibilities:

Team Leadership & Development: Supervise and support contact center supervisors and frontline staff; conduct regular performance reviews and provide coaching and feedback; promote a positive, inclusive, and high-performing team culture
Operational Oversight: Manage daily operations to ensure timely and accurate patient access services; implement standardized procedures and best practices to improve efficiency; monitor call volumes, staffing levels, and service levels to meet performance targets
Performance and Quality Management: Track and analyze key performance indicators (KPIs) such as call wait times, abandonment rates, and patient satisfaction; monitor trends and identify areas of improvement with corrective actions implemented as needed
Technology and Process Improvement: Support the adoption and optimization of contact center technologies; collaborate with Digital and other departments to troubleshoot and enhance system performance; recommend process improvements to streamline workflows and enhance the patient experience
Communication & Collaboration: Serve as a liaison between the contact center and clinical/administrative departments; facilitate regular team meetings and cross-functional updates; communicate changes in policies, procedures, or systems effectively to staff

Travel: Less than 10% of the time may be required.

Work Type: Hybrid employee - splits time between working remotely and working in the office.

Minimum Required Qualifications:

Education - Bachelor's degree in Business, Health Administration, Operations Management or related field Experience
3+ years in patient access, healthcare, or contact/call center experience and 1 year of management experience

Knowledge, skills, and abilities (required):

Strong leadership and team-building skills Excellent communication and interpersonal abilities Proficiency in contact center systems and reporting tools
Analytical mindset with a focus on continuous improvement
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

Education - Master's Degree in Business, Health Administration, Operations Management or related field Experience
5+ years in patient access, healthcare, or contact/call center experience and 3 years of management experience

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, and environmental conditions may vary depending on assigned work area and work tasks.

Apply Now

Refine Your Search

call center manager jobs in mableton ga

Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid

Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid

Supervisor Patient Access Contact Centers – Operator Services; M-F 11pm – 8am, hybrid – 3 days a week onsite

Operations Manager, Resident Services - Atlanta, GA

Contact Call Center Manager

Call Center Supervisor - WI

Supervisor- Contact Center

Call Center Manager

Call Center Manager (WI)

Assistant General Manager - Call Center

Customer Service Manager

Call Center Operations Manager

Special Services Supervisor - WI

Senior Product Manager, Digital Self-Service and Messaging

Customer Experience & Service Transformation Management Advisory Consultant

Service Delivery Supervisor

Assistance Service Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in mableton ga

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected