Top 138 Endpoint management Jobs in Macdill Afb, Fl

Service Desk Analyst
University of Tampa —Tampa, FL
- Weekends as needed
- Background check
- Azure
- Research
- Free parking
- Disability insurance
12d
Principal Systems Engineer
TeamLogic IT —Saint Petersburg, FL
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- Customer service
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
5d
Assistant Vice President, Information Security
University of Tampa —Tampa, FL
- Online Application
- Background check
- 7 years
- Computer Science
- Free parking
- Disability insurance
7d
Senior Support Engineer- Greater Tampa
MAXhealth —Tampa, FL
- Full-time
- Hybrid work
- Adults
- Windows
- Mentoring
Quick Apply
Cybersecurity Analyst / Principal Cybersecurity Analyst
Northrop Grumman —Tampa, FL
- $79,300 - $147,600 a year
- 12 hour shift
- Windows
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
IT Specialist
SAIC —Macdill AFB, FL
- Urgently hiring
- Customer service
- Bachelor of Science
- Writing skills
14d
IT Support II
SCS Engineers —Tampa, FL
- $26 - $30 an hour
- Full-time
- Computer Science
- 5 years
- Office
- Paid parental leave
- Paid holidays
Service Desk Technician
NinjaOne —Tampa, FL
- Full-time
- Hybrid work
- Computer Science
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
IT Systems Administrator
Trak Tecom Corporation —Tampa, FL
- Full-time
- Research
- Mid-level
- Windows
2d
Renewal & Collections Specialist
NinjaOne —Tampa, FL
- Full-time
- Hybrid work
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
MCM Process Lead
General Dynamics Information Technology —Tampa, FL
- $85,093 - $99,475 a year
- 3 years
- SQL
- Travel
- Paid holidays
- 401(k) matching
Security Systems Administrator
Advanced IT Concepts LLC —Tampa, FL
- Full-time
- Remote
- Azure
- Computer Science
- Mid-level
Enterprise Account Executive, Florida
Axonius —Tampa, FL
- $290,000 - $305,000 a year
- Remote
- IT
- Senior level
Linux Systems Administrator
General Dynamics Information Technology —Tampa, FL
- $98,472 - $133,228 a year
- System design
- 3 years
- Continuous improvement
- Paid time off
- 401(k) matching
Intune and Endpoint Engineer
Alvarez and Marsal —Tampa, FL
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Leadership
- AD&D insurance
- 401(k)
Administrator, Databricks
White & Case —Tampa, FL
- $97,600 - $146,400 a year
- Full-time
- DevOps
- 3 years
- Training & development
- Disability insurance
- Health insurance
On-Site Technician
Yorktel —Tampa, FL
- Weekends as needed
- Writing skills
- Mid-level
- Ability to lift 50 pounds
- 401(k)
Tier 3 IT Support Technician
RCG Inc —Saint Petersburg, FL
- $28.85 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Travel
Quick Apply
Manager, Client Data & Analytics Delivery (Remote)
Quest Diagnostics —Tampa, FL
- Full-time
- Remote
- Computer science
- Computer Science
- HIPAA
Quick Apply
On-Site Technician
York Telecom Corporation —Tampa, FL
- $60,000 - $70,000 a year
- Weekends as needed
- Writing skills
- Mid-level
- Ability to lift 50 pounds
- 401(k)
Quick Apply

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Service Desk Analyst

University of Tampa -
Tampa, FL

Apply Now

Job Details

Full-time
12 days ago

Benefits

Free parking
Disability insurance
Flexible spending account
Employee assistance program
Pet insurance

Qualifications

In-person customer service
High school diploma or GED
Managing clients in a customer support role
Computer hardware
Desktop (troubleshooting support)
HR systems

Full Job Description

Position Details

Information Technology and Security at The University of Tampa has an opening for a Service Desk Analyst. This position provides comprehensive technical support and customer service for University-supported applications, accounts, devices, peripherals, and technology platforms. This position responds to support requests in person, by phone, electronically, and through ticketing workflows; diagnoses and resolves hardware, software, account, access, and connectivity issues; documents resolutions; escalates urgent or specialized matters to the appropriate resource; and communicates clearly with customers throughout the support process. The position also supports endpoint configuration, device lifecycle activities, standards-based PC/Mac deployment, student employee guidance, service documentation, and operational improvements for the User Services team.

Responsibilities

Customer Support and Ticket Ownership

Respond to requests for technical assistance in person, by phone, and electronically.
Provide user support and customer service for University-supported applications, platforms, accounts, devices, and peripheral equipment.
Log, manage, track, route, and document service requests, incidents, problems, and resolutions in the designated ticketing system.
Advise users on appropriate next steps, maintain clear communication, and ensure customers are informed throughout the support process.
Identify urgent issues, escalate appropriately, and inform management of recurring or high-impact problems.

Technical Troubleshooting and Endpoint Support

Diagnose and resolve technical hardware, software, application, account, and equipment issues.
Install, configure, upgrade, maintain, and troubleshoot end-user computers, applications, and peripherals.
Configure PC and Mac computers to meet University security standards and policies.
Connect computers to the campus network and perform first-level diagnostics for connection issues from the wall jack to the user endpoint.
Repair or replace malfunctioning equipment when appropriate and coordinate escalation for issues requiring specialized resources.

Identity, Access, and Microsoft 365 Administration

Create student employee accounts within approved role-based access boundaries.
Reset Active Directory passwords; enable or disable accounts; move, delete, or manage objects in Active Directory as authorized.
Use assigned Microsoft 365, Azure, Exchange, Intune, group-management, licensing, BitLocker, and LAPS access for support activities.
Support shared mailbox access, shared mailbox conversion/reversion activities, distribution list or group membership changes, and Microsoft 365 license assignment or removal.
Delete devices from Intune and view BitLocker or LAPS information as needed to resolve approved support requests.

Asset Lifecycle and Hardware Operations

Maintain accurate hardware inventory records and assist with annual computer lease exchange or similar endpoint refresh initiatives.
Coordinate data sanitation prior to disposal in accordance with University procedures and applicable technology standards.

Documentation, Training, and Continuous Improvement

Research questions using available information resources and stay current with system information, changes, and updates.
Assist with training and guidance for student Service Desk employees.
Assist in developing and maintaining departmental and end-user computer procedures and documentation.
Contribute to service desk procedure adherence, knowledge-sharing, and process improvement across User Services.

Miscellaneous

Service Desk staff member may receive other duties as assigned.

Requirements

High school diploma or equivalent required. Bachelor’s degree preferred

• Working knowledge of fundamental operations of relevant software, hardware and other equipment • knowledge and experience of customer service practices • Related experience and training in troubleshooting and providing service desk support • Some training experience preferred • Knowledge of or the ability to learn quickly The University of Tampa software programs such as Workday and Microsoft Office • Willingness to embrace new technologies and innovative organization practices

Competencies

Excellent oral and written communication skills.
Strong customer service focus and end-user orientation.
Ability to explain technical concepts clearly to non-technical users.
Problem analysis, troubleshooting methodology, and solution-oriented judgment.
Attention to detail, planning and organizing, adaptability, and stress tolerance.
Team interaction, collaboration with technical staff, and ability to develop joint solutions.
Leadership and coaching ability when guiding student employees or supporting team documentation and procedures.
Willingness to embrace new technologies and improved organizational practices.

Required Attachments

Please be sure to attach all required documents listed below in the attachment box at the bottom of the "My Experience" page of the application before continuing through the application. Though the attachment box is labeled as “CV/Resume”, more than one attachment may be uploaded.

1. Cover letter

2. Resume

The University of Tampa offers great benefits to include:

FREE Tuition
Generous paid leave
Wellness initiatives
100% Employer-Funded Health Reimbursement Account
100% Employer-Paid Short & Long Term Disability Insurance
100% Employer-Funded Employee Assistance Program
Discounted On-Campus Dining Meal Plans
FREE On-Campus Parking
FREE Access to Campus Amenities (pool, library, campus events and more)
Fitness Center
Pet Insurance
Flexible Spending Accounts
And more!

Work Schedule

Regular schedule: 7:30AM – 4:00PM
Summer schedule: 8:00AM – 5:30PM

Work schedule may rotate to cover Service Desk hours of operation and may include evenings and weekends.

Background Check Requirement

Finalists may be required to submit to a criminal background check. Some positions may also require a motor vehicle report and/or a credit report.

Apply Now

Refine Your Search

endpoint management jobs in macdill afb, fl

Service Desk Analyst

Principal Systems Engineer

Assistant Vice President, Information Security

Senior Support Engineer- Greater Tampa

Cybersecurity Analyst / Principal Cybersecurity Analyst

IT Specialist

IT Support II

Service Desk Technician

IT Systems Administrator

Renewal & Collections Specialist

MCM Process Lead

Security Systems Administrator

Enterprise Account Executive, Florida

Linux Systems Administrator

Intune and Endpoint Engineer

Administrator, Databricks

On-Site Technician

Tier 3 IT Support Technician

Manager, Client Data & Analytics Delivery (Remote)

On-Site Technician

I want to receive the latest job alert for endpoint management in macdill afb, fl

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