Top 161 Customer experience analyst Jobs in Macomb, Mi

Senior FX Ops Payment Analyst
Mphasis Limited —Troy, MI
- $28 - $32 an hour
- Overtime
- Mid-level
- Office
- Finance
- Paid parental leave
- Health savings account
Quick Apply
Senior Payment Analyst - Check Processing
Mphasis Limited —Troy, MI
- $25 - $30 an hour
- Overtime
- Research
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
Senior Payment Analyst - ACH Processing
Mphasis Limited —Troy, MI
- $25 - $30 an hour
- Overtime
- Research
- Mid-level
- Microsoft Office
- Paid parental leave
- Health savings account
Quick Apply
Senior Payment Analyst - Wire Operation
Mphasis Limited —Troy, MI
- $25 - $30 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Supply Chain Analyst
The Chemico Group —Southfield, MI
- Computer literacy
- Research
- Mid-level
Quick Apply
Customer Experience Analyst I
United States Steel Corporation —Troy, MI
- Oracle
- Computer literacy
- Mid-level
Solutions Analyst, Business Operations, Dealer Solutions
J.D. Power —Troy, MI
- $70,500 - $80,000 a year
- Email
- Remote
- Mid-level
6d
Inventory Analyst
Ideal Tridon —Auburn Hills, MI
- $60,000 - $70,000 a year
- Full-time
- Bachelor of Science
- ERP systems
- Mid-level
Supply Chain Analyst
iGPS LOGISTICS —Clinton Township, MI
- From $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
7d
Business Systems Analyst
Macomb County Government —Macomb County, MI
- $80,536.93 - $104,167.78 a year
- Overtime
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
4d
Customer Care Reporting & Analytics Analyst
Stellantis —Auburn Hills, MI
- Microsoft Excel
- Mid-level
- Master's degree
5d
Business Systems Analyst
Koch —Auburn Hills, MI
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Health savings account
Enterprise Systems Analyst – Academic & Student Solutions
University of Detroit Mercy —Detroit, MI
- $75,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- 3 years
Business Intelligence Analyst
Monroe Engineering —Rochester Hills, MI
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
3d
Material / Inventory Analyst
Slate Auto —Troy, MI
- $85,431 - $128,146 a year
- Full-time
- Ability to walk for extended periods
- ERP systems
- Mid-level
- Disability insurance
- Health insurance
Junior Logistics Analyst (JLA)
FEDITC LLC —Warren, MI
- Full-time
- Background check
- Office
- Bachelor's degree
Quick Apply
Scheduling Analyst
HarmonyCares —Troy, MI
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid training
- Paid holidays
2d
Market Intelligence Analyst
Stellantis —Auburn Hills, MI
- Mid-level
- Analysis skills
- Bachelor's degree
Dealer Operations Analyst
Entrega —Troy, MI
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Marketing Strategy Analyst
GeniusMesh —Rochester Hills, MI
- From $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
12d

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customer experience analyst jobs near macomb, mi

Senior FX Ops Payment Analyst

Mphasis Limited -
Troy, MI

Quick Apply

Job Details

Full-time
$28 - $32 an hour

Benefits

Paid parental leave
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Referral program

Qualifications

Currency conversion operations
Interpersonal skills
Process improvement
Bloomberg
Business
Associate's degree

Full Job Description

Mphasis applies to next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Skills and Qualification

Candidate should have minimum 4+ Years of work experience in Payment Processing
Familiarity with regulatory reporting, central bank guidelines, and international banking standards.
Experience with CLS (Continuous Linked Settlement) ‑ eligible transactions, FX netting, Nostro funding, and reconciliation systems.
Exposure to core banking systems, trade lifecycle tools, and wire‑processing platforms.
Strong understanding of compliance requirements for cross‑border transactions and FX operations.

Key Deliverables:

Process, validate, and confirm FX trades across multiple currencies using internal systems and external trading platforms (e.g., FXall, 360T, Bloomberg).
Foreign Currency Processing & Trade Oversight: Monitor and execute multi-currency FX transactions, verify rates and settlements, and validate booking accuracy.
International Wire & SWIFT Payment Execution: Ensure timely and accurate processing of cross-border wire transfers using SWIFT and internal systems.
Settlement Coordination and Execution: Ensure accurate and timely settlement of FX trades. Coordinate with counterparties, custodians, and FX front office. Monitor Nostro accounts and manage currency funding.
Reconciliation and Break Resolution: Perform daily reconciliation of FX transactions and investigate unmatched trades, failed settlements or rate discrepancies.
Client and Internal Stakeholder Support: Communicate with relations managers, trading desks and operations teams to resolve inquiries, provide updated and escalate issues.
Reporting and Documentation: Maintain accurate trade and settlement records. Assist in preparing internal reports, regulatory disclosures and audit documentation.
Cross Functional Support, Training, System Testing, Process Improvement: Support peer training, contribute to cross training as needed. Participated in system upgrades, workflow enhancements and control testing related to FX.
Issue Resolution & Escalation Support: Act as an escalation point for wire exceptions, payment delays or rate disputes involving FX operations
Uses knowledge-based judgement and discretion to make decisions pertaining to FX processing.
Analyzes and resolves problems pertaining to FX processing.
Provide subject matter guidance and mentoring to junior team members or new hires.

Technical / Non-Technical Skills:

Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting
Good Typing Speed of 28 WPM with >=95% accuracy
Excellent Communication skills – to Review Email, to attend Client Calls, Onshore Training etc

Behavioral Skills:

Working Hours – should be flexible to do Over Time duty if required.
Punctual and adherence to attendance and Leaves
To report to Team Lead/Manager and follow the Instructions and the HR Policies as per Company

Certifications Needed:

Education level required: College, Vocational or Associates Degree (2 years or equivalent) in Business, Finance or related field. Consideration of equivalent work experience
Minimum experience required: 4+ Years of experience in FX operations, international wire processing or banking operations.
Hand-on experience with SWIFT messages (MT103/202), FX platforms (e.g., FXall, 360T, Bloomberg), and international payment systems.
Strong knowledge of global currency settlement processes and related compliance controls.

Expected Competencies:

Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude and attitude towards work and the Team.
Service Orientation: Candidate should be Customer Centric and committed to delivering the best to Customers and the Business.

Equal Employment Opportunity

Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.

Pay: $28.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid parental leave
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience analyst jobs in macomb, mi

Senior FX Ops Payment Analyst

Senior Payment Analyst - Check Processing

Senior Payment Analyst - ACH Processing

Senior Payment Analyst - Wire Operation

Supply Chain Analyst

Customer Experience Analyst I

Solutions Analyst, Business Operations, Dealer Solutions

Inventory Analyst

Supply Chain Analyst

Business Systems Analyst

Customer Care Reporting & Analytics Analyst

Business Systems Analyst

Enterprise Systems Analyst – Academic & Student Solutions

Business Intelligence Analyst

Material / Inventory Analyst

Junior Logistics Analyst (JLA)

Scheduling Analyst

Market Intelligence Analyst

Dealer Operations Analyst

Marketing Strategy Analyst

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