Top 152 maintenance supervisor Jobs in macomb, mi

Supervisor - Product Support Field I
MacAllister Machinery —Shelby Twp, MI
- Full-time
- Management
- Mid-level
- High school diploma or GED
Quick Apply
Kitchen Hood Suppression Service Manager
Fire Defense Equipment Co., Inc. —Royal Oak, MI
- $70,000 - $100,000 a year
- Full-time
- Clean driving record
- Driver's License
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
10d
Program Manager
The Chemico Group —Lake Orion, MI
- Customer service
- Ability to walk for extended periods
- Engineering
Quick Apply
Maintenance Supervisor - Multifamily Turns
Confidential —Roseville, MI
- $28 - $34 an hour
- Full-time
- Carpentry
- Driver's License
- Apartments
- Health insurance
- Dental insurance
Quick Apply
Apartment Maintenance Supervisor
Confidential —Clinton Township, MI
- $25 - $28 an hour
- Full-time
- Carpentry
- Background check
- Pass drug screening
Quick Apply
Maintenance Supervisor
Ford Motor Company —Sterling Heights, MI
- $84,480 - $141,360 a year
- Weekends as needed
- Military
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Maintenance & Facilities Manager
NETFORM —Shelby Charter Township, MI
- Full-time
- Mentoring
- Senior level
Quick Apply
MOS Maintenance Manager
Ford Motor Company —Sterling Heights, MI
- $112,680 - $212,760 a year
- Online Application
- 5 years
- Bachelor of Science
- Engineering
- Paid holidays
- Health insurance
8d
USCG Licensed Chief Engineer Limited
Van Enkevort Tug and Barge —Michigan
- $884 - $904 a day
- Full-time
- Background check
- Computer literacy
- Mid-level
- Travel reimbursement
- Health insurance
Quick Apply
Maintenance Supervisor
SLPT Global Pump Group —Warren, MI
- Full-time
- Maintenance
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
Service Manager
Confidential —Sterling Heights, MI
- Full-time
- Recruiting
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Oil Change Assistant Manager - Shop#874 - 25028 Schoenherr Rd
Take 5 Oil Change —Warren, MI
- $15 - $18 an hour
- Full-time
- No experience needed
- Ability to lift 50 pounds
- Reliable transportation
- Paid training
- Dental insurance
Facilities Engineer/Asset Manager
Teijin Automotive Technologies —Auburn Hills, MI
- 8 hour shift
- 5 years
- Mid-level
- Forklift
Assistant Manager
Valvoline Inc —Roseville, MI
- $21.25 an hour
- Inventory management
- English
- Mid-level
- Paid training
- Health savings account
5d
Maintenance Supervisor
LR Management —Warren, MI
- Computer literacy
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
5d
Chief Engineer (246074)
Newmark —Bloomfield Hills, MI
- $70,000 - $110,000 a year
- Overtime
- Microsoft Outlook
- 8 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Auto Care Center Service Manager
Walmart —Chesterfield, MI
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Facilities Manager
THE ELIA GROUP LLC —Birmingham, MI
- $75,000 - $90,000 a year
- Full-time
- 8 years
- Contracts
- Senior level
- Dental insurance
- 401(k)
Quick Apply
Maintenance Manager
StoryPoint —Clinton Township, MI
- Mid-level
- Travel
- Leadership
Quick Apply
Facilities Manager
HWX Enterprises, LLC —Macomb, MI
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply

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Supervisor - Product Support Field I

MacAllister Machinery -
Shelby Twp, MI

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Diesel mechanics
In-person customer service
Employee relationship building

Full Job Description

Description

Objective

The Field Service Supervisor supervises and coordinates the Field functions for a specific branch area. Duties include identifying customer requirements and expectations, opening jobs, scheduling and managing work flow of the field, coordinating logistical support for tooling, parts and delivery and preparing the jobs for closing. Position supervises Technicians, administering compensation, tracking training and attendance and completing annual performance evaluations. Maintains service and performance measures for both the individual and the team while developing and mentoring the Technicians.

Responsibilities

Position serves as operations leader with accountability for all service results such as safety, customer service, profitability, quality and turnaround time.
Coordinates and manages respective field service group, including opening the job by receiving and entering a job order to include the current information and complaints about the equipment; evaluating customer’s needs, time frame and complaints to assign best available field technician(s); assist in closing jobs by verifying parts charges, parts returns and field technician's time charged to job; evaluating warranty variance; developing work processes to meet and/or exceed customer’s needs and managing the work in process.
Schedules work and coordinate daily field functions, emphasizing the expected time and cost goal for all assigned jobs. Estimates and quotes jobs, manages work in process and oversees all work order functions.
Schedules all training, meetings, days off, and maintains maintenance schedule for all service trucks; minimizing service truck expenses
Communicates with customers, managers, suppliers and technicians to assure the optimum operation of the field and obtainment of profit goals. Insures team faithfully adheres to the philosophy of Price, Quality and Turnaround so that internal and external customers develop a high degree of trust and respect. Assures strong relationships with customers by timely follow-up and strong problem resolution skills. Works with suppliers and Caterpillar staff.
Supervises, directs, motivates and leads all Field Technicians including employee development; performance evaluations; compensation issues; paid time off; assessing skills and competencies; administering policy and procedures as it relates to the staff; coaching; mentoring and training to assure employee satisfaction and retention.
Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of hourly employees.
Monitors and ensures compliance with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the department premises.
Constantly improves work processes to increase customer satisfaction, efficiency, profitability and employee productivity and satisfaction. Understands and employs 6 sigma tools and techniques
Builds a teamwork atmosphere and insures a high degree of employee satisfaction and productivity while holding individuals accountable for their actions. Interprets and reinforces the corporate culture, every day, with all staff and serves as a role model for the Department.
Ensures all facilities and equipment are in excellent, safe operating condition.
Communicate with Parts and Service Sales Representatives to proactively manage workload.

Qualifications

Knowledge, skills and abilities typically acquired through a high school education or the equivalent with additional training preferred through a vocational school with studies in diesel technology.
Minimum 5 years’ experience in diesel technology preferably with Caterpillar, and three years customer service experience or the equivalent.
Excellent mechanical aptitude.
Excellent customer service skills with a solid understanding of price, quality and turnaround; practicing and maintaining mutual expectations with customers on all three. Familiar with customer satisfaction efforts and metrics; works to improve them. Is able to justify why a price is fair and reasonable. Insures customer maintains control over decisions that affect price.
Ability to develop strong customer relationships by exhibiting a high level of customer sensitivity and providing consistently high customer satisfaction levels.
Demonstrates strong communication skills; actively listening to employees and responding promptly, thoroughly and professionally to employee and customer requests, suggestions and complaints. Keeps co-workers informed about performance, direction and external environment.
Acts as coach and mentor, taking the time to educate and inform staff. Reinforces or corrects performance in a positive constructive manner. Coaches, corrects, role models to others the message of appropriate customer service behavior.
Good problem solving skills and the ability to interpret and apply policies. Sets multiple personal and or work groups objectives with clear intent, metrics, action step, timeframes and responsibility.
The ability to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.
Is able to achieve results using the DMAIC and/or RIW process within personal span of control. Is able to analyze and interpret data, use benchmarks and take corrective action for the purpose of improving performance. Must have ability to interpret and apply warranties, policies, guidelines and laws.
Excellent knowledge of the product market with a strong knowledge of the product and the Caterpillar influence.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.

Quick Apply

Refine Your Search

maintenance supervisor jobs in macomb, mi

Supervisor - Product Support Field I

Kitchen Hood Suppression Service Manager

Program Manager

Maintenance Supervisor - Multifamily Turns

Apartment Maintenance Supervisor

Maintenance Supervisor

Maintenance & Facilities Manager

MOS Maintenance Manager

USCG Licensed Chief Engineer Limited

Maintenance Supervisor

Service Manager

Oil Change Assistant Manager - Shop#874 - 25028 Schoenherr Rd

Facilities Engineer/Asset Manager

Assistant Manager

Maintenance Supervisor

Chief Engineer (246074)

Auto Care Center Service Manager

Facilities Manager

Maintenance Manager

Facilities Manager

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