Top 668 customer service representative Jobs in macomb mi

Customer Account Coordinator - Manufacturing
Medbio - Clinton Township —Clinton Township, MI
- $22 - $33 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Veterinary Onboarding Specialist
Snout, Inc —Troy, MI
- $55,000 - $60,000 a year
- Full-time
- Background check
- Customer service
- Clinic experience
- Paid parental leave
- Paid holidays
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Rochester Hills, MI
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
2d
Large Enterprise Service Associate
LPL Financial —Southfield, MI
- $23.51 - $39.18 an hour
- Microsoft Word
- Microsoft Excel
- Research
- Health insurance
- Paid time off
Client Service Associate
Stonebridge Financial Partners —Troy, MI
- From $65,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative
NFP Corp —Sterling Heights, MI
- $45,000 - $57,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
Suburban Automotive Services —Troy, MI
- From $19 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
13d
Customer Service Representative
TruGreen —Macomb, MI
- $16.50 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
The UPS Store Macomb —Macomb, MI
- From $14 an hour
- 8 hour shift
- Customer service
- Computer literacy
- High school diploma or GED
- On-the-job training
- Employee discount
Quick Apply
8d
Pharmacy Customer Service Associate
Walgreens —Macomb, MI
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Part Time Client Service Representative WEEKENDS ONLY
A&J Plumbing and Sewer Service —Macomb, MI
- $17.50 - $20.00 an hour
- Weekends only
- Office
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
Walgreens —Shelby Charter Township, MI
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
8d
Customer Service Associate I
Dollar Tree —Macomb, MI
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Representative
Planet Fitness —Shelby Twp, MI
- $14.50 an hour
- 18 years or older
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Customer Service Associate
THE UPS STORE 7887 —Shelby Charter Township, MI
- $14 - $18 an hour
- Part-time
- Inventory management
- Customer service
- Basic math
Quick Apply
14d
Customer Service Representative
Penn Engineering —Shelby Charter Township, MI
- $20 - $24 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
7d
Customer Service/Sales
Home Depot —Macomb, MI
- Entry level
Customer Service Representative - State Farm Agent Team Member
Justin Ables - State Farm Agent —Macomb, MI
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Call Center Representative
Weingartz —Utica, MI
- $17 - $18 an hour
- Full-time
- Residential
- Communication skills
- Entry level
- Wellness program
- Health savings account
Quick Apply
Customer Service Rep
Lincare Inc. —Shelby Charter Township, MI
- High school diploma or GED
- Ability to lift 50 pounds
- Entry level
Quick Apply

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Customer Account Coordinator - Manufacturing

Medbio - Clinton Township -
Clinton Township, MI

Quick Apply

Job Details

Full-time
$22 - $33 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Referral program

Qualifications

Customer returns handling
ERP systems
Microsoft Office
Manufacturing facility
Productivity software
Video conferences (communication methods)
Manufacturing
Associate's degree
Manufacturing company experience

Full Job Description

Summary of Function:

The Customer Service Representative manages customer accounts, coordinating communications and fostering relationships to support satisfaction, retention, and growth. They oversee sales order management, forecast entry, and lead the price adjustment process. This role advocates for the voice of the customer internally, drives issues resolution, and collaborates across departments to ensure successful delivery of Medbio products and services.

Major Duties and Responsibilities:

· Serve as the primary point of contact for assigned customer accounts via email, phone, and virtual meetings, building strong and positive relationships.

· Actively engage in customer virtual calls with professional on-camera presence and participate in on-site visits as needed

· Represent the voice of the customer in internal meetings, advocating for their needs, expectations, and feedback and drive issue resolution for customer concerns, complaints, returns, and product issues.

· Maintain accurate records of customer interactions and transactions using the ERP and CRM systems, as well as customer portals, when necessary.

· Responsible for sales order management, including initiating and overseeing the customer purchase order process, conducting contract reviews, confirming orders, managing order changes and customer returns, and identifying and resolving any order discrepancies or abnormalities.

· Manage and review open order reports with the management/operations team, collaborating with internal departments to understand and communicate the delivery status of outstanding orders; communicate any changes to the committed delivery schedule to customers in a timely manner.

· Provide customer-directed shipment requirements such as schedule, quantities, destination, transportation method, special instructions, and communication as necessary across departments.

· Gather forecasts from assigned customers, review for accuracy and consistency with historical trends and current business conditions, and enter the data into the ERP system.

· Evaluate and recommend pricing for current production parts based on material cost fluctuations and other relevant factors, ensuring proposed changes are aligned with company strategy and submitted for management approval.

· Develop a strong understanding of assigned customers’ parts, programs, markets, and product categories for each part in production, while actively learning about customer needs and priorities to strengthen relationships, identify new business opportunities, and support effective account management.

· Collaborate with Operations, Shipping, Production, Quality, Tooling, Sales, Finance, and Engineering personnel to guarantee the best customer experience.

· Maintain a clean, neat, professional, and safe work environment.

· Support and adhere to corporate mission, vision, and value statements and policies.

· Perform other duties as assigned by Sales Management.

Organizational Relationships:

Directly reports to the Customer Service Manager, while working closely with production management, engineering, and sales. Needs to be a team player and work closely with entire Medbio team.

Experience and/or Educational Requirements:

Education

Associate’s degree in applicable field or applicable industry experience required.

Experience

· 3+ years of experience as a Customer Service Representative or in a similar customer-facing role.

· Previous experience in a manufacturing setting.

· Proficiency with Microsoft Office Suite.

· Experience with CRM and ERP systems preferred.

Skills & Competencies

· Strong communication, negotiation, and interpersonal skills.

· Excellent organizational and time-management abilities.

· Attention to detail, proactive problem-solving, and follow-through.

· Ability to work collaboratively in a cross-functional, fast-paced environment.

· A commitment to providing outstanding customer service that builds trust and long-term relationships.

Physical Requirements:

Must be able to work and perform what would be considered standard practices for this type of positions in the industry.

Pay: $22.00 - $33.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Education:

Associate (Required)

Experience:

customer service representative: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in macomb mi

Customer Account Coordinator - Manufacturing

Veterinary Onboarding Specialist

Bilingual Multi-Location Customer Service Specialist (Spanish)

Large Enterprise Service Associate

Client Service Associate

Client Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Associate

Pharmacy Customer Service Associate

Part Time Client Service Representative WEEKENDS ONLY

Customer Service Associate

Customer Service Associate I

Customer Service Representative

Customer Service Associate

Customer Service Representative

Customer Service/Sales

Customer Service Representative - State Farm Agent Team Member

Call Center Representative

Customer Service Rep

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