Top 628 Customer service representative Jobs in Macomb Mi

Part-Time Call Center
MSGCU —Troy, MI
- From $19.70 an hour
- Part-time
- High school diploma or GED
- Travel
- 1 year
- Paid holidays
- Health insurance
Call Center Representative
MSGCU —Troy, MI
- From $19.70 an hour
- Full-time
- High school diploma or GED
- 21 years or older
- Travel
- Health savings account
- Paid holidays
Call Center Patient Representative Hybrid
Solaris Health Holdings LLC —Sterling Heights, MI
- Full-time
- HIPAA
- High school diploma or GED
- No travel
Quick Apply
Call Center Representative - Full Time
Genisys Credit Union —Auburn Hills, MI
- 8 hour shift
- Hybrid work
- Word processing
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Call Center Specialist - Polish Speaking
EPIC Health System LLC —Southfield, MI
- Full-time
- Medical office experience
- HIPAA
- English
- AD&D insurance
- Paid holidays
Quick Apply
Call Center Specialist
EPIC Health System LLC —Southfield, MI
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Mental Health Worker
Macomb County Government —Macomb County, MI
- $37,571.07 - $48,595.04 a year
- Overtime
- Hybrid work
- High school diploma or GED
- Driver's License
- Driving
- Health insurance
- Dental insurance
10d
Client Service Associate
Stonebridge Financial Partners —Troy, MI
- From $65,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Service Coordinator (Service Team)
1-800 Hansons LLC —Troy, MI
- $18 - $20 an hour
- Overtime
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d
Entry Level Account Manager – Spanish Required
Equinox Collective —Ferndale, MI
- $60,000 - $65,000 a year
- Full-time
- Background check
- In-person
- Communication skills
- Professional development assistance
Quick Apply
6d
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Digital Services Specialist (eServices Banker)
MSGCU —Troy, MI
- From $21.75 an hour
- Office
- High school diploma or GED
- 21 years or older
- Health savings account
- Paid holidays
6d
Repair Services Administrator - West Bloomfield, MI
Tapper's Diamonds & Fine Jewelry —West Bloomfield Township, MI
- $19 - $22 an hour
- Full-time
- Background check
- Mid-level
- Cash register
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative
Kerner's Auto Service —Shelby Charter Township, MI
- $38,000 - $45,000 a year
- Full-time
- Dealership
- Computer literacy
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
3d
Entry Level Assistant Manager – Spanish Needed
Axispoint Business Development —Hazel Park, MI
- $60,000 - $65,000 a year
- Full-time
- Background check
- Sales
- Organizational skills
- Professional development assistance
Quick Apply
7d
Part-Time Customer Service Representative – Flexible 4hr or 8hr Shifts + Tips (Game Presenter)
Evolution United States —Southfield, MI
- $17 - $23 an hour
- 8 hour shift
- Background check
- Hospitality
- No experience needed
- Paid training
- Health insurance
Quick Apply
Senior Client Service Representative
Restore Hyper Wellness and Cryotherapy Center —Birmingham, MI
- $16 - $18 an hour
- Part-time
- Sales
- Customer service
- US work authorization
- Health insurance
- Paid time off
Quick Apply
Guest Experience & eCommerce Coordinator
Tapper's Diamonds & Fine Jewelry —West Bloomfield Township, MI
- $19 - $24 an hour
- Weekends as needed
- Background check
- Quality control
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative - UniFirst
UniFirst —Pontiac, MI
- Urgently hiring
- Microsoft Outlook
- Basic math
- Administrative experience
- Profit sharing
- Health insurance
3d
Customer Service Representative - State Farm Agent Team Member
Beth Shutko - State Farm Agent —Lenox, MI
- $40,000 - $52,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply

I want to receive the latest job alert for customer service representative in macomb mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near macomb mi

Client Services Associate jobs in Troy, MI

Customer Service Representative jobs in Pontiac, MI

Call Center Representative jobs in Troy, MI

Call Center Representative jobs in Southfield, MI

Call Center Representative jobs in Auburn Hills, MI

Banker jobs in Troy, MI

Call Center Representative jobs in Sterling Heights, MI

Customer Service Representative jobs in Southfield, MI

Customer Service Representative jobs in Dallas, TX

Customer Service Representative jobs in Waco, TX

Hospital Food Service jobs in Cleveland, OH

Customer Service Representative jobs in Greensboro, NC

Customer Service Representative jobs in Austin, TX

Guest Coordinator jobs in San Antonio, TX

Education Coordinator jobs in New York, NY

Guest Coordinator jobs in Southern Pines, NC

Guest Coordinator jobs in Minneapolis, MN

Remote Coordinator jobs in Chicago, IL

Guest Coordinator jobs in Tampa, FL

Office Coordinator jobs in Chicago, IL

Part-Time Call Center

MSGCU -
Troy, MI

Apply Now

Job Details

Part-time
From $19.70 an hour

Benefits

Paid holidays
Health insurance
Paid time off
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Call Center Representatives will work an average of 29 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm.

Overview of Responsibilities: Delivers the desired member experience by providing high quality service via telephone and e-mail across member service, lending, and digital service queues. Uses active listening skills to identify and address/resolve member needs and cross sell products and services to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and Call Center team goals.

Member Service: Consults with members to explain financial services, resolve inquiries, and provide information on MSGCU’s services, eligibility requirements, and account options. Performs a variety of member service tasks, including accurately processing account transfers, setting up automated services, assisting with account updates, processing loan payments, ordering debit/credit cards, and following up on fraud and dispute claims as needed to ensure member satisfaction.
Troubleshooting and De-escalation: Reviews account data to understand and resolve members concerns. Maintains calm and professional communication to de-escalate situations and ensure members concerns are addressed. Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional member experience.
Consumer Lending: Collects and inputs required information for loan applications and ensures all accompanying notes and details are documented. Notates member closing preferences and provides direction to members regarding required documentation needed to complete the closing process.
Cross-Selling: Actively listens for cues during member interactions to identify potential needs and provide recommendations on products or services that align with their financial goals. Contributes to the achievement of department sales goals by deepening member relationships and promoting relevant solutions and opportunities to enhance the members financial success.

Core Competencies:

Member Focus: Builds strong member relationships (internal/external) by using active listening skills to gain insight into member needs, identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives.
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm.
Communicates Effectively: Develops and delivers communications (verbal, including via phone, and written) that convey a clear understanding of the unique needs of different audiences.
Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.

Education and Experience Requirements:

High school diploma or GED; and
Either of the following experience within a fast-paced customer service environment:

o 1 year of experience within financial services, or

o 2 years of experience within a call center with sales or production goals

Suggestive selling and business solicitation experience in a financial institution preferred.

Working Conditions:

Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
Occasionally required to travel throughout MSGCU's service area as business needs require.
Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

Base hourly pay begins at $19.70 / hour
Team members in this role are eligible to earn incentives as part of our variable compensation plan
If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
You will enjoy 12 paid holidays and up to 60 hours of PTO your first year of service (pro-rated based on start date)

Apply Now

Refine Your Search

customer service representative jobs in macomb mi

Part-Time Call Center

Call Center Representative

Call Center Patient Representative Hybrid

Call Center Representative - Full Time

Call Center Specialist - Polish Speaking

Call Center Specialist

Mental Health Worker

Client Service Associate

Customer Service Coordinator (Service Team)

Entry Level Account Manager – Spanish Required

Customer Service & Sales Administration Manager

Digital Services Specialist (eServices Banker)

Repair Services Administrator - West Bloomfield, MI

Customer Service Representative

Entry Level Assistant Manager – Spanish Needed

Part-Time Customer Service Representative – Flexible 4hr or 8hr Shifts + Tips (Game Presenter)

Senior Client Service Representative

Guest Experience & eCommerce Coordinator

Customer Service Representative - UniFirst

Customer Service Representative - State Farm Agent Team Member

I want to receive the latest job alert for customer service representative in macomb mi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected