Top 96 It technician Jobs in Macomb Mi

Technology Support Coordinator
Huffmaster Companies —Clawson, MI
- From $65,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
IT Specialist
Energy Sciences —Berkley, MI
- $34.62 - $43.27 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- Profit sharing
- Paid holidays
Quick Apply
End User Support Technician
J.D. Power —Troy, MI
- $60,000 - $65,000 a year
- Email
- Computer Science
- Mid-level
- Office
10h
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Help Desk Technician
MSGCU —Troy, MI
- From $19.70 an hour
- Weekends as needed
- Mid-level
- Office
- 21 years or older
- Health savings account
- Paid holidays
IT Helpdesk Specialist (Contract)
LG Energy Solution Michigan, Inc. —Troy, MI
- Contract
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
IT Service Desk Coordinator (Troy, MI)
BeneSys, Inc. —Troy, MI
- $22 - $24 an hour
- Full-time
- Computer literacy
- Office
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Quick Apply
12d
Desktop Support Specialist
North American Bancard —Troy, MI
- Full-time
- Google Workspace
- Mid-level
- Office
5d
Site IT Support Specialist
PPG —Troy, MI
- Full-time
- Computer science
- Computer Science
- English
Quick Apply
6d
SUPPORT ANALYST II
SMART —Troy, MI
- $74,318.40 a year
- Weekends as needed
- Computer Science
- Mid-level
- Windows
Quick Apply
12d
Technical Support Specialist
Bizflex IT LLC —Troy, MI
- $22 - $27 an hour
- Full-time
- Windows
- Communication skills
- Editing
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Engineer
AspiringIT —Troy, MI
- $22 - $27 an hour
- Full-time
- Mid-level
- US work authorization
Quick Apply
IT Support Technician
Detroit Defense —Troy, MI
- $54,000 - $62,000 a year
- Full-time
- Mid-level
- Windows
- Military encouraged
- Health savings account
- AD&D insurance
Quick Apply
14d
Technology Operations Specialist II
Select Specialty Hospital - Macomb —Mount Clemens, MI
- Full-time
- Computer science
- Computer Science
- Hospital
- Dental insurance
- Paid time off
Information Technology Specialist
VETERINARY UNITED —Clinton Township, MI
- Weekends as needed
- Computer literacy
- Windows
- Data entry
Quick Apply
IT Support Technician
WOW! —Madison Heights, MI
- $45,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
13d
Service Desk Consultant
TAZ Networks —Clinton Township, MI
- Email
- Hybrid work
- Entry level
- Work from home
Tier 1 IT Support Specialist - Southfield MI
Applied Innovation —Southfield, MI
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
Technical Advisor II
North American Bancard —Troy, MI
- $23 - $25 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
5d
Software Support Analyst, Payments
Tyler Technologies —Troy, MI
- $65,300 - $85,900 a year
- Research
- Mid-level
- Java
Quick Apply
5d

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Technology Support Coordinator

Huffmaster Companies
Clawson, MI

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health savings account
Health insurance
Paid time off
401(k) matching
Life insurance

Qualifications

Record keeping
Computer operation
Mobile device support
Confidential information handling
Microsoft Excel
Microsoft Outlook
Computer Science
Technical documentation
IT service management
Inventory management systems (technically supported)
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
IT support
Customer support ticket management
Desktop applications
Collaborative technology platforms
Microsoft Teams
SharePoint
Customer support
Desktop administration
Associate's degree
Video conferencing systems operation
Ticketing system technical support
Help desk
Mobile devices

Full Job Description

Position Summary:

The Technology Support Coordinator is responsible for supporting the day-to-day operation of the organization's technology service desk and ticket management system. This role serves as the primary coordinator for incoming technology support requests, ensuring tickets are properly documented, assigned, prioritized, tracked, and resolved in a timely manner.

The Technology Support Coordinator provides first-level technical support to employees, assists with technology deployments, maintains technology records and documentation, and collaborates with internal teams and vendors to support operational efficiency and service excellence.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to, the following:

Administering and monitoring the organization's technology ticketing system, ensuring all support requests are accurately documented, categorized, assigned, and tracked through resolution.
Serving as the first point of contact for employee technology support requests, providing timely and professional customer service.
Providing Level 1 technical support for hardware, software, mobile devices, printers, communication platforms, and standard business applications.
Monitoring service desk queues and escalating unresolved or complex issues to appropriate technical resources.
Coordinating ticket assignments and follow-up activities to ensure service level expectations are met.
Assisting with user account administration, password resets, access requests, an employee onboarding and off-boarding activities.
Maintaining accurate technology asset inventories, user records, system documentation, and support knowledge base articles.
Supporting workstation deployments, hardware replacements, software installations, and technology equipment setup.
Assisting with troubleshooting network connectivity, Microsoft 365 applications, email systems, and endpoint devices.
Coordinating with vendors and third-party service providers regarding support requests, equipment orders, and warranty services.
Developing and maintaining support procedures and documentation to improve operational consistency and efficiency.
Monitoring recurring technology issues and identifying opportunities for process improvement and enhanced user support.
Collaborating with internal departments to ensure technology services align with business needs and operational requirements.
Performing other technology support duties as assigned to support organizational objectives.

Minimum Qualifications (Knowledge, Skills, and Abilities):

Strong customer service and interpersonal skills with the ability to communicate effectively with employees at all levels of the organization.
Working knowledge of Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint.
Understanding of computer hardware, operating systems, mobile devices, printers, and standard business applications.
Experience working with help desk, ticketing, or service management systems.
Ability to prioritize multiple requests, manage competing deadlines, and maintain attention to detail.
Strong troubleshooting and problem-solving abilities with the capability to identify issues and recommend appropriate solutions.
Ability to maintain confidentiality while handling employee information, system access requests, and technology-related records.
Demonstrated organizational skills and ability to maintain accurate documentation and records.
Understanding of basic networking concepts, user account management, and endpoint support.
Ability to work independently while collaborating effectively with technical and non-technical teams.

Education and Experience:

Associate degree in Information Technology, Computer Science, Business Technology, or a related field preferred; equivalent education, training, or experience will be considered.
One to three years of experience in a technology support, service desk, help desk, or customer support environment preferred.
Experience supporting Microsoft Windows environments and Microsoft 365 applications preferred.
Experience working with ticketing systems, service management platforms, or technology support tools preferred.

Computer Skills:

Microsoft 365 Applications
Microsoft Teams
Windows Operating Systems
Ticketing and Service Management Systems
Mobile Device Support
Technology Asset Management Systems
Apple iPhone and Android Devices

Physical Demands and Work Environment:

Ability to sit and work at a computer workstation for extended periods.
Ability to lift and move technology equipment weighing up to 25 pounds.
Ability to travel occasionally between company locations as needed.
Ability to support remote and onsite employees.

Employee Acknowledgment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

401(k) matching
Health insurance
Health savings account
Life insurance
Paid time off

Application Question(s):

Do you have an Associate degree in Information Technology, Computer Science, Business Technology, or a related field preferred; equivalent education (training, or experience will be considered)?

Education:

Associate (Required)

Experience:

IT support: 1 year (Required)
service desk: 1 year (Required)
Help desk: 1 year (Required)
IT service management: 1 year (Required)
ticketing systems: 1 year (Required)

Ability to Commute:

Clawson, MI 48017 (Required)

Work Location: Hybrid remote in Clawson, MI 48017

Quick Apply

Refine Your Search

it technician jobs in macomb mi

Technology Support Coordinator

IT Specialist

End User Support Technician

IT Help Desk Technician

Help Desk Technician

IT Helpdesk Specialist (Contract)

IT Service Desk Coordinator (Troy, MI)

Desktop Support Specialist

Site IT Support Specialist

SUPPORT ANALYST II

Technical Support Specialist

Desktop Support Engineer

IT Support Technician

Technology Operations Specialist II

Information Technology Specialist

IT Support Technician

Service Desk Consultant

Tier 1 IT Support Specialist - Southfield MI

Technical Advisor II

Software Support Analyst, Payments

I want to receive the latest job alert for it technician in macomb mi

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