About Angelic Hearts Home Care
At Angelic Hearts Home Care, we believe everyone deserves compassionate, dependable, and high-quality care in the comfort of their own home. Our mission is to enrich the lives of seniors and adults by providing exceptional non-medical home care services while treating every client like family.
As our agency continues to grow, we are seeking an experienced Home Care Operations Coordinator to become a key member of our leadership team. This position reports directly to the Owner/Administrator and plays a vital role in the day-to-day operations and growth of the agency.
Position Summary
The Home Care Operations Coordinator serves as the primary support to the Owner/Administrator and is responsible for coordinating daily operations, client admissions, caregiver scheduling, community outreach, and exceptional customer service.
This role combines office management with field responsibilities. The ideal candidate enjoys working with people, solving problems, building relationships, and helping a growing agency succeed.
Key ResponsibilitiesClient Services
- Serve as the first point of contact for prospective clients and their families.
- Conduct in-home client admissions and obtain all required intake paperwork, service agreements, and signatures.
- Explain agency services and answer questions from prospective clients.
- Maintain positive relationships with clients and families.
- Conduct client follow-up calls and satisfaction checks.
- Address client concerns and coordinate resolutions.
Caregiver Coordination
- Serve as the primary point of contact for caregivers.
- Coordinate caregiver schedules and assignments.
- Match caregivers with clients based on skills, availability, and client preferences.
- Manage schedule changes, call-offs, and staffing needs.
- Assist with caregiver onboarding and orientation.
- Maintain ongoing communication with field staff.
Office Operations
- Answer incoming phone calls and respond to inquiries professionally.
- Maintain accurate client and caregiver files.
- Ensure all employee documentation remains current.
- Assist with payroll preparation by verifying schedules and timesheets.
- Coordinate daily office activities and administrative tasks.
- Support agency compliance by maintaining organized records.
Community Outreach & Marketing
- Develop relationships with hospitals, rehabilitation centers, physician offices, assisted living communities, senior centers, social workers, case managers, Veterans organizations, churches, and other referral partners.
- Conduct weekly marketing visits throughout the community.
- Represent Angelic Hearts Home Care at networking events and health fairs.
- Assist with community outreach initiatives and referral development.
- Track marketing activities and referral sources.
QualificationsRequired
- Minimum of 1-2 years of experience in a home care agency or healthcare office.
- Previous caregiver scheduling experience.
- Experience with client admissions or intake paperwork.
- Excellent organizational and multitasking skills.
- Outstanding communication and customer service abilities.
- Strong problem-solving skills.
- Proficiency with Microsoft Office and Google Workspace.
- Valid driver's license and reliable transportation.
- Ability to travel throughout the local service area.
Preferred
- Experience using home care software such as AxisCare, CareSmartz360, WellSky, Swyftops, Homecare Pulse or similar platforms.
- Marketing or business development experience.
- Knowledge of Georgia home care regulations.
- Experience working with private pay, Veterans Affairs (VA), or long-term care clients.
We're Looking For Someone Who Is
- Professional and dependable
- Compassionate and service-oriented
- Organized and detail-oriented
- Self-motivated
- Confident in building community relationships
- A strong communicator
- Comfortable working independently
- Passionate about helping seniors and their families
Why Join Angelic Hearts Home Care?
At Angelic Hearts Home Care, you'll have the opportunity to make a meaningful impact while helping shape the future of a growing organization. We value teamwork, integrity, excellence, and compassionate care.
Benefits
- Career advancement opportunities
- Supportive leadership team
- Opportunity to grow into future leadership positions
Apply Today:
If you're an experienced home care professional who is passionate about serving others, building relationships, and helping lead a growing agency, we'd love to hear from you.
Please submit your resume along with a brief summary of your experience in home care operations, scheduling, client admissions, and community outreach.
Pay: From $17.00 per hour
Application Question(s):
- Do you have 2 years of home care agency experience?
- Do you have experience scheduling caregivers?
- Are you comfortable with traveling to clients' home and referral sources?
- Have you worked with any homecare software such as: Axis Care, Swyftops, Home Care Pulse etc?
- Are you able to occasionally respond to staffing or scheduling emergencies?
Work Location: In person
