Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary:
The Suite Attendant is responsible for delivering exceptional food and beverage service to guests in premium suites, clubs, and hospitality areas throughout the venue. This position plays a vital role in creating a first-class guest experience by ensuring suites are properly prepared, stocked, serviced, and maintained throughout events. The ideal candidate is professional, personable, and capable of thriving in a fast-paced, event-driven environment while maintaining the highest standards of hospitality, food safety, and guest service. Employees must maintain excellent attendance and be available to work scheduled events based on business needs.
This role pays an hourly rate of $16.00-$18.00 and is tip eligible.
Benefits for part-time roles: 401(k) savings plan, 401(k) matching.
This position will remain open until September 25, 2026.
About the Venue:
The Macon Centreplex is comprised of the Macon Coliseum, Macon City Auditorium, and Atrium Heath Amphitheater. The Macon Coliseum is home to tenant hockey team, the Macon Mayhem and sits 9,000 patrons. Family shows, concerts, trade shows, GHSA, among others, are frequent entertainment in the venue. The Macon City Auditorium first opened in 1925 and has hosted iconic greats like Otis Redding, The Allman Brothers, and Little Richard. The venue hosts concerts, weddings, private galas, comedy shows, among other events, in its 2,500 seat space. The 10,000 capacity Atrium Health Amphitheater opened in Spring of 2024 with concerts, comedy shows, graduations, and community events.
Responsibilities:
- Provide exceptional customer service to suite holders, VIP guests, sponsors, and premium hospitality clients.
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Anticipate guest needs and respond promptly to requests, concerns, and special accommodations.
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Monitor assigned suites and hospitality areas to ensure guests receive attentive and efficient service.
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Assist with the setup and preparation of assigned suites, clubs, and hospitality spaces prior to events.
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Ensure all food, beverages, supplies, serving ware, linens, and hospitality amenities are properly stocked and presented according to event specifications and pre-orders.
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Verify that all assigned suites are fully prepared and event-ready before guest arrival.
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Serve food and beverages in accordance with company standards and premium service expectations.
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Maintain full knowledge of menu offerings, ingredients, beverage selections, and available accompaniments.
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Monitor food presentation, quality, freshness, and product availability throughout events.
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Replenish food and beverage items as needed to ensure a high-quality guest experience.
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Serve and monitor alcoholic beverage service in accordance with all local, state, and federal laws.
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Verify guest identification to confirm legal drinking age prior to the sale or service of alcoholic beverages.
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Enforce venue alcohol policies and procedures to promote a safe environment for all guests and staff.
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Monitor inventory levels within assigned suites and hospitality areas.
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Assist with product requisitions, stocking, and replenishment of food, beverages, and service supplies.
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Follow all food safety, sanitation, health, and workplace safety regulations.
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Ensure serving areas, equipment, and hospitality spaces remain clean and presentable throughout events.
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Properly clean, sanitize, and restock assigned areas following event completion.
Qualifications:
- Previous hospitality, suite service, premium seating, catering, restaurant, hotel, or food and beverage experience preferred.
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Strong customer service and communication skills.
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Ability to work effectively in a fast-paced environment while maintaining professionalism.
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Ability to handle multiple tasks and prioritize responsibilities during events.
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Knowledge of responsible alcohol service practices preferred.
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Ability to stand and walk for extended periods and lift up to 25–50 pounds as required.
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Flexible availability, including evenings, weekends, holidays, and special events.
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Food Handler and/or Responsible Alcohol Service Certification preferred.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
