***NO PHONE CALLS, EMAILS, OR OFFICE VISITS REGARDING THIS POSITION***
Are you someone who thrives in fast-paced environments, where every day brings new challenges and opportunities?
Do you enjoy talking with people, asking thoughtful questions, staying organized, and following through until the job is done?
Do you pride yourself on your attention to detail and ability to stay organized in a bustling setting?
Are you a people person who takes pride in delivering extraordinary hospitality that exceeds expectations?
Description
We are looking for a Client Success & Intake Coordinator to be the first voice many potential clients hear when they reach out to our firm. In family law matters especially, people are often calling during one of the most stressful and emotional periods of their lives. Your ability to listen, show empathy, and guide them toward the next step can make a tremendous difference.
This role blends client service, relationship building, and consultative communication. Your mission is to ensure every potential client feels heard, supported, and confident taking the next step with our firm.
This is not cold calling. All conversations are warm inbound leads from people actively seeking legal help.
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IMPORTANT: TO APPLY
You will be evaluated and vetted based on your attention to detail.
DO NOT apply here, please go to brodielawgroup.com/careers/ for step-by-step instructions on how to apply.
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Why Join Us?
At Brodie Law Group, we believe the legal industry should deliver a higher standard of client care.
When someone reaches out to our firm, they’re often dealing with life-changing challenges involving family, finances, and their future. Our goal is to provide not just legal representation but an experience where clients feel heard, supported, and confident in the path forward.
We believe in:
- Treating clients like people, not case numbers
- Delivering service that exceeds expectations
- Supporting our team members with a positive and professional culture
- Building systems that allow everyone to succeed and grow
As part of our team, you will play a critical role in creating the first impression and the first relationship potential clients have with our firm.
What You’ll Do
- Serve as the First Point of Contact for Potential Clients
- Answer inbound calls from individuals seeking help with family law matters and ensure every interaction is professional, compassionate, and solution-oriented.
- Many callers are dealing with sensitive personal situations. Your ability to listen actively and respond with empathy is essential.
- Guide Conversations Toward the Next Step
- Ask thoughtful questions to understand the caller’s situation and help determine the appropriate next step, whether that is:
- Hiring the firm
- Scheduling a consultation with an attorney
- Gathering additional information
- Manage a High Volume of Calls
- Handle multiple inbound inquiries throughout the day while maintaining professionalism, accuracy, and attention to detail.
- Capture and Document Information
- Accurately collect and record potential client information in our intake systems so attorneys and staff have everything needed to move forward.
- Return missed calls and follow up with potential clients to ensure no opportunity falls through the cracks.
- Coordinate Consultations
- Schedule consultations with attorneys and ensure clients are properly prepared for their meetings.
Who You Are
You may come from customer service, hospitality, call centers, inside sales, client success, or business development roles.
You succeed in this role if you are:
- Emotionally Intelligent
- You can read people well, stay calm with upset callers, and communicate with empathy and professionalism.
- A Strong Communicator
- You are comfortable speaking with new people all day and guiding conversations in a productive direction.
- Organized and Detail Oriented
- You keep information organized, document conversations accurately, and follow through on commitments.
- Comfortable Handling High Call Volume
- You can manage multiple conversations throughout the day without losing focus or energy.
- Self-Motivated and Reliable
- You take ownership of your work, manage your time effectively, and consistently follow up with potential clients.
- Performance Driven
- You take pride in helping convert potential clients into actual clients by building trust and delivering an excellent experience.
Experience (Not Required)
Experience in any of the following areas is helpful but not required:
- Inside sales (SDR / BDR roles)
- Call center environments
- Hospitality or service industry roles
- Client success or account management
- Legal intake or law firm experience
We care more about communication skills, emotional intelligence, and work ethic than legal background.
Perks
A few benefits you’re sure to enjoy:
- Health, vision and dental insurance.
- Paid time off, including paid holidays.
- Simple IRA with up to 3% company match
The Impact You’ll Make
Every conversation you have may be with someone experiencing one of the most difficult moments in their life. Your ability to listen, guide, and connectwill help people take the first step toward solving a serious problem. That’s what makes this role so meaningful.
If you’re someone who thrives on helping people, communicating with purpose, and being part of a team that genuinely cares about the client experience, we’d love to hear from you.
About Brodie Law Group
Brodie Law Group is a dynamic law firm located in Macon, Georgia, specializing in personal injury and family law litigation. With offices serving Macon and the greater Middle Georgia region, we are dedicated to providing personalized, yet aggressive representation to the communities we call home.
***
IMPORTANT: TO APPLY
You will be evaluated and vetted based on your attention to detail.
DO NOT apply here, please go to brodielawgroup.com/careers/ for step-by-step instructions on how to apply.
***
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
