Top 119 Computer and information research Jobs in Macon, Ga

IT Service Desk Analyst II
Macon-Bibb County —Macon, GA
- $55,000.19 a year
- Full-time
- Background check
- Computer Science
- Research
- Health insurance
- Dental insurance
IT Process Manager, Operations
Goodwin Recruiting —Fort Valley, GA
- Full-time
- Computer Science
- ERP systems
- Research
- Paid holidays
- Health insurance
Quick Apply
Registrar
Atrium Health —Macon, GA
- Weekends as needed
- Acute care
- Hospital
- Ability to walk for extended periods
- Paid parental leave
- Disability insurance
3d
System Administrator III
CHSGa —Macon, GA
- Full-time
- Azure
- Microsoft Outlook
- Ability to walk for extended periods
Senior Analyst - Inventory
Wesco —Macon, GA
- $28.76 - $37.40 an hour
- Urgently hiring
- Microsoft Access
- Computer Science
- Writing skills
- Health insurance
- Dental insurance
Part Time Library Assistant
Middle Georgia State University —Macon, GA
- Part-time
- Background check
- Research
- High school diploma or GED
10d
Information Systems Security Engineer
Booz Allen Hamilton —Warner Robins, GA
- $77,500 - $176,000 a year
- Full-time
- Computer science
- Computer Science
- System design
- Disability insurance
- Health insurance
5d
Environmental and Land Use Planner
Middle Georgia Regional Commission —Macon, GA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Databases
Quick Apply
Publix - Fundraising Support Temp (Remote in Macon, GA area)
March of Dimes Inc —Macon, GA
- Part-time
- Remote
- High school diploma or GED
- Driving
- Reliable transportation
Quick Apply
11d
Cybersecurity Specialist
Mercer University —Warner Robins, GA
- Full-time
- Computer Science
- Research
- Mid-level
- Paid holidays
- Health insurance
Billing & Traffic Coordinator
KaMin LLC —Macon, GA
- 8 hour shift
- Oracle
- Computer literacy
- Mid-level
Quick Apply
4d
Production Coordinator
Smith Douglas Homes —Macon, GA
- Full-time
- Microsoft Excel
- Research
- Mid-level
Quick Apply
5d
Administrative Specialist, Senior
Diaconia LLC —Warner Robins, GA
- $50,000 - $55,000 a year
- Full-time
- Word processing
- Office
- 3 years
Quick Apply
3d
Configuration/Data Manager
Diaconia LLC —Warner Robins, GA
- $60,000 - $75,000 a year
- Full-time
- Bachelor of Science
- 11+ years
- Research
Quick Apply
3d
Nursing Monitor Technician
Atrium Health —Macon, GA
- $19.80 - $29.70 an hour
- Part-time
- Computer literacy
- English
- High school diploma or GED
- Paid parental leave
- Disability insurance
5d
HR MANAGER
FIRST CHOICE PRIMARY CARE —Macon, GA
- Weekends as needed
- Management
- Word processing
- Mid-level
Quick Apply
6d
Software Engineer
Mercer University —Warner Robins, GA
- Full-time
- Azure
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Outcomes Specialist - Atrium Health Navicent FT
Atrium Health —Macon, GA
- $38.20 - $57.30 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Disability insurance
Code Enforcement Officer (Non-Certified)
Macon-Bibb County —Macon, GA
- $45,718.40 a year
- Full-time
- Word processing
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Senior Computer Scientist
Mercer University —Warner Robins, GA
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance

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IT Service Desk Analyst II

Macon-Bibb County -
Macon, GA

Apply Now

Job Details

Full-time
$55,000.19 a year

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
Driver's License

Full Job Description

Salary

$55,000.19 Annually

Location

200 Cherry St. Suite 401 (Terminal Station), Macon, GA

Job Type

Full Time

Job Number

202600067

Department

Information Technology

Opening Date

06/08/2026

Summary

The IT Service Desk Analyst II (Tier II) is responsible for providing assistance in troubleshooting end user and infrastructure support issues for Macon-Bibb County government. To perform this job successfully, the incumbent must be able to manage and perform each essential duty and responsibility satisfactorily.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment. Other duties may be required and assigned.

Essential Duties and Responsibilities

The essential duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Under supervision of the IT Service Desk Manager, often performing independent day-to-day service desk/helpdesk tasks; responding to end user requests related to technical issues involving desktops, laptops, printers/copiers, scanners, monitors, Internet connectivity, software/applications, and other technologies.
Deploy, troubleshoot, update, and maintain computers hardware, client-side application, and software.
Respond to helpdesk ticket requests in a timely manner and ensure resolution of assigned tickets, to include delivering support by helpdesk ticket interaction, in-person (on site), remotely, by email, or by telephone.
Ensure all support requests are submitted, assigned, tracked, documented, and closed upon resolution within the ticketing system.
Triage helpdesk ticket requests through diagnostics, troubleshooting, testing/isolation, and/or escalation to appropriate IT team or vendor for resolution.
Collaborate and communicate with management, end users, other departments, vendors, external agencies, as needed to coordinate work activities’ review status of work, exchange information, resolve problems, and foster a positive work environment.
Assist with inventory management of IT assets lifecycle, including onboarding, offboarding, retention, and decommission.
Participate in projects related to technical and non-technical initiatives and ongoing support.
Develop and maintain standard operating procedures and training guides.
Adhere to county policies, procedures, guidelines, federal/state laws and regulations, and applicable industry standards and frameworks.
Attend relevant meetings to obtain guidance and offer insights.
Build and maintain strong and collaborative partnership between county department end users, vendors, and stakeholders.
Recommend IT enhancements, where appropriate, to support county-wide IT strategic goals, technology priorities, and end user needs or experiences.
Provides service and helpdesk coverage as required.
Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new technologies, products, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.

The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties.

Education, Training and Experience

The IT Service Desk Analyst should possess, at minimum, a Bachelor’s degree in Information Technology, Computer Science, Mathematics, or a related field with (1) year of demonstrated computer related hands-on technical support ; or an Associate’s degree in similar course work in conjunction with two years of progressive information technology experience.; or an equivalent combination of relevant training, education, and experience deemed appropriate by the Director to provide sufficient knowledge, skills and abilities to successfully perform the duties and responsibilities of the position.

Special requirements:

Possession of a valid Georgia Motor Vehicle Operator’s License.
Applicant must not have a State or Federal criminal conviction record.
Applicant must be fingerprinted and pass a local background check conducted by the Macon-Bibb County Sheriff Department.

Knowledge, Skills, and Abilities

Knowledge of IT infrastructure and foundational system and network concepts.
Knowledge of technical triage, troubleshooting, testing, and monitoring concepts.
Knowledge of quality customer service and customer relationship management.
Knowledge of OSI model.
Knowledge of workflow automation and commercial software and hardware.
Skill in team building, professionalism, and courteousness.
Skill in planning, organizing, and decision making.
Ability to triage and troubleshoot computer related hardware and software break/fix problems.
Ability to resolve moderate to med-level hardware, software, and connectivity technical problems.
Ability to efficiently manage multiple tasks with exceptional attention to detail.
Ability to resolve problems in a timely, efficient, and effective manner.
Ability to plan, coordinate and organize work; set priorities and meet deadlines.
Ability to give and understand oral and written communication.
Ability to research, comprehend, and apply non-technical information related to the mission of the department.
Ability to interpret and understand a variety of forms, reports, manuals, policies, procedures, regulations, and other means of instruction and guidance.

Specialized Technical Skills:

Asset Management and tracking
Computer life cycle management (CLM)
Computer deployment and imaging
Proficient in various operating systems (OS), including Windows 7, Windows 10, Windows 11, and macOS.
Perform break-fix repairs on out-of-warranty computer hardware by diagnosing, repairing, and replacing failed components.
Experience administering Active Directory, including user account password resets, unlocking accounts, and computer object management.
Able to deploy and configure desktops, laptops, monitors, and docking stations, including full system setup and peripheral configuration.
Configure, support, and manage Android and iOS devices using Mobile Device Management (MDM).

If you have any problems submitting your applications, please contact the NeoGov Applicant Support Hotline Toll Free at 855-524-5627, 9:00 a.m. to 8:00 p.m. (ET).

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Medical / Dental / Vision plans
Prescription coverage
Discounted Fitness centers
Deferred Compensation Plan
Flexible Spending Account(s)
Employee Assistance Program
Annual/Sick Leave
Group Life Insurance
401-A Retirement Contribution Plan - Matches up to 5%

Apply Now

Refine Your Search

computer and information research jobs in macon, ga

IT Service Desk Analyst II

IT Process Manager, Operations

Registrar

System Administrator III

Senior Analyst - Inventory

Part Time Library Assistant

Information Systems Security Engineer

Environmental and Land Use Planner

Publix - Fundraising Support Temp (Remote in Macon, GA area)

Cybersecurity Specialist

Billing & Traffic Coordinator

Production Coordinator

Administrative Specialist, Senior

Configuration/Data Manager

Nursing Monitor Technician

HR MANAGER

Software Engineer

Outcomes Specialist - Atrium Health Navicent FT

Code Enforcement Officer (Non-Certified)

Senior Computer Scientist

I want to receive the latest job alert for computer and information research in macon, ga

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