Top 44 It analyst Jobs in Macon, Ga

IT Service Desk Analyst II
Macon-Bibb County —Macon, GA
- $55,000.19 a year
- Full-time
- Background check
- Computer Science
- Research
- Health insurance
- Dental insurance
IT - Cyber Security Analyst II
Georgia Farm Bureau —Macon, GA
- On call
- Computer science
- Computer Science
- 5 years
Cybersecurity Analyst - AI Trainer
DataAnnotation —Georgia
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
14d
Client Support Analyst II
LayerCake Technologies —Macon, GA
- On call
- Remote
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
9d
Cyber Security Analyst II - Robins AFB
VETERANS FIRST INITIATIVE LLC —Warner Robins, GA
- $80,000 - $90,000 a year
- Weekends as needed
- Remote
- 3 years
- Organizational skills
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
BUSINESS APPLICATION ANALYST / ENGINEER
Moore & Van Allen —Macon, GA
- Full-time
- Remote
- Computer science
- Mid-level
Quick Apply
System Analyst 4
GA Public Safety Training Center —Forsyth, GA
- $56,752 - $62,427 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Support Analyst [Google Workspace & Admin Console] - Forsyth, GA
Software Technology Inc —Forsyth, GA
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Cyber Security Analyst III - Robins AFB
VETERANS FIRST INITIATIVE LLC —Warner Robins, GA
- $88,000 - $97,000 a year
- Weekends as needed
- 5 years
- Research
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Business Analyst, HRIS
Blue Bird Corporation —Macon, GA
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
3d
Sr Principal Program Planning and Scheduling Analyst
Northrop Grumman —Warner Robins, GA
- $111,700 - $167,500 a year
- Overtime
- Microsoft Excel
- 6 years
- Master's degree
- Paid holidays
- Disability insurance
14d
Epic orders Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
Quick Apply
Meditech Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- Patient care
Quick Apply
Epic Bridges Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply

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IT - Cyber Security Analyst II
Georgia Farm Bureau —Macon, GA
Continually improve the service by identifying and correcting issues or gaps in knowledge capital (analysis procedures, playbooks, network models), identifying…
Cyber Security Analyst II - Robins AFB
VETERANS FIRST INITIATIVE LLC —Warner Robins, GA
Ability to resolve complex security issues in diverse and decentralized environments; to plan, develop, monitor, and maintain cybersecurity and information…
$80,000 - $90,000 a year
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IT Support Analyst
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A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
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This role serves as the liaison between business stakeholders and technical teams, ensuring business needs are accurately translated into technical requirements…
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IT Service Desk Analyst II

Macon-Bibb County -
Macon, GA

Apply Now

Job Details

Full-time
$55,000.19 a year

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
Driver's License

Full Job Description

Salary

$55,000.19 Annually

Location

200 Cherry St. Suite 401 (Terminal Station), Macon, GA

Job Type

Full Time

Job Number

202600067

Department

Information Technology

Opening Date

06/08/2026

Summary

The IT Service Desk Analyst II (Tier II) is responsible for providing assistance in troubleshooting end user and infrastructure support issues for Macon-Bibb County government. To perform this job successfully, the incumbent must be able to manage and perform each essential duty and responsibility satisfactorily.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment. Other duties may be required and assigned.

Essential Duties and Responsibilities

The essential duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Under supervision of the IT Service Desk Manager, often performing independent day-to-day service desk/helpdesk tasks; responding to end user requests related to technical issues involving desktops, laptops, printers/copiers, scanners, monitors, Internet connectivity, software/applications, and other technologies.
Deploy, troubleshoot, update, and maintain computers hardware, client-side application, and software.
Respond to helpdesk ticket requests in a timely manner and ensure resolution of assigned tickets, to include delivering support by helpdesk ticket interaction, in-person (on site), remotely, by email, or by telephone.
Ensure all support requests are submitted, assigned, tracked, documented, and closed upon resolution within the ticketing system.
Triage helpdesk ticket requests through diagnostics, troubleshooting, testing/isolation, and/or escalation to appropriate IT team or vendor for resolution.
Collaborate and communicate with management, end users, other departments, vendors, external agencies, as needed to coordinate work activities’ review status of work, exchange information, resolve problems, and foster a positive work environment.
Assist with inventory management of IT assets lifecycle, including onboarding, offboarding, retention, and decommission.
Participate in projects related to technical and non-technical initiatives and ongoing support.
Develop and maintain standard operating procedures and training guides.
Adhere to county policies, procedures, guidelines, federal/state laws and regulations, and applicable industry standards and frameworks.
Attend relevant meetings to obtain guidance and offer insights.
Build and maintain strong and collaborative partnership between county department end users, vendors, and stakeholders.
Recommend IT enhancements, where appropriate, to support county-wide IT strategic goals, technology priorities, and end user needs or experiences.
Provides service and helpdesk coverage as required.
Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new technologies, products, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.

The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties.

Education, Training and Experience

The IT Service Desk Analyst should possess, at minimum, a Bachelor’s degree in Information Technology, Computer Science, Mathematics, or a related field with (1) year of demonstrated computer related hands-on technical support ; or an Associate’s degree in similar course work in conjunction with two years of progressive information technology experience.; or an equivalent combination of relevant training, education, and experience deemed appropriate by the Director to provide sufficient knowledge, skills and abilities to successfully perform the duties and responsibilities of the position.

Special requirements:

Possession of a valid Georgia Motor Vehicle Operator’s License.
Applicant must not have a State or Federal criminal conviction record.
Applicant must be fingerprinted and pass a local background check conducted by the Macon-Bibb County Sheriff Department.

Knowledge, Skills, and Abilities

Knowledge of IT infrastructure and foundational system and network concepts.
Knowledge of technical triage, troubleshooting, testing, and monitoring concepts.
Knowledge of quality customer service and customer relationship management.
Knowledge of OSI model.
Knowledge of workflow automation and commercial software and hardware.
Skill in team building, professionalism, and courteousness.
Skill in planning, organizing, and decision making.
Ability to triage and troubleshoot computer related hardware and software break/fix problems.
Ability to resolve moderate to med-level hardware, software, and connectivity technical problems.
Ability to efficiently manage multiple tasks with exceptional attention to detail.
Ability to resolve problems in a timely, efficient, and effective manner.
Ability to plan, coordinate and organize work; set priorities and meet deadlines.
Ability to give and understand oral and written communication.
Ability to research, comprehend, and apply non-technical information related to the mission of the department.
Ability to interpret and understand a variety of forms, reports, manuals, policies, procedures, regulations, and other means of instruction and guidance.

Specialized Technical Skills:

Asset Management and tracking
Computer life cycle management (CLM)
Computer deployment and imaging
Proficient in various operating systems (OS), including Windows 7, Windows 10, Windows 11, and macOS.
Perform break-fix repairs on out-of-warranty computer hardware by diagnosing, repairing, and replacing failed components.
Experience administering Active Directory, including user account password resets, unlocking accounts, and computer object management.
Able to deploy and configure desktops, laptops, monitors, and docking stations, including full system setup and peripheral configuration.
Configure, support, and manage Android and iOS devices using Mobile Device Management (MDM).

If you have any problems submitting your applications, please contact the NeoGov Applicant Support Hotline Toll Free at 855-524-5627, 9:00 a.m. to 8:00 p.m. (ET).

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Medical / Dental / Vision plans
Prescription coverage
Discounted Fitness centers
Deferred Compensation Plan
Flexible Spending Account(s)
Employee Assistance Program
Annual/Sick Leave
Group Life Insurance
401-A Retirement Contribution Plan - Matches up to 5%

Apply Now

Refine Your Search

it analyst jobs in macon, ga

IT Service Desk Analyst II

IT - Cyber Security Analyst II

Cybersecurity Analyst - AI Trainer

Client Support Analyst II

Cyber Security Analyst II - Robins AFB

BUSINESS APPLICATION ANALYST / ENGINEER

System Analyst 4

Technical Support Analyst [Google Workspace & Admin Console] - Forsyth, GA

Cyber Security Analyst III - Robins AFB

Business Analyst, HRIS

Sr Principal Program Planning and Scheduling Analyst

Epic orders Analyst

Meditech Analyst

Epic Bridges Analyst

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