Top 5 Voice engineer Jobs in Macon, Ga

NOC Administrator
PROGRESSIVE COMMUNICATIONS LLC —Macon, GA
- $60,000 - $110,000 a year
- Overtime
- 5 years
- Office
- Windows
- Health insurance
- Paid time off
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NOC Administrator
PROGRESSIVE COMMUNICATIONS LLC —Macon, GA
Create, maintain, and update technical and non-technical documentation for customers, systems, procedures, support activity, and issue resolution.
$60,000 - $110,000 a year
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Senior Voice Engineer
AEP Service Corporation —Gahanna, OH
Bachelor's degree in computer science, engineering, or related technical field is required. Knowledge of network performance monitoring, packet analysis, and…
$116,255.00 - $151,132.50 a year
6d
Network Engineer 3
Huntington Bank —Columbus, OH
This position frequently anticipates problems and analyzes ways to mitigate the risk, as well as articulate the business value and impact of advanced technical…
$70,000 - $140,000 a year

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NOC Administrator

PROGRESSIVE COMMUNICATIONS LLC
Macon, GA

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Job Details

Full-time
$60,000 - $110,000 a year

Benefits

Health insurance
Paid time off
Retirement plan

Qualifications

Email customer support
Technical support via phone
Phone communication
Technical documentation
Windows
Microsoft Office
High school diploma or GED
Managing clients in a customer support role
Cloud service support
Desktop (troubleshooting support)
Desktop applications
Windows Server administration
Technical support via email
Desktop administration
Technical writing for network engineers
Ticketing system technical support
Client interaction via phone calls

Full Job Description

BENEFITS: Competitive benefits package including health insurance, paid time off, and retirement plan options.

JOB DESCRIPTION: Progressive Communications is seeking a full-time NOC Administrator to support daily operations in our Network Operations Center (NOC) in Macon, Georgia. This role is ideal for a customer-focused IT or network support professional with experience in help desk, NOC, systems administration, and network monitoring environments. The NOC Administrator will coordinate customer communications, monitor customer networks, troubleshoot support requests, maintain documentation, and assist senior engineers with issue resolution across VoIP, wireless, routing, switching, and related technology services.

KEY RESPONSIBILITIES:

Serve as a primary point of contact for customer support requests and Network Operations Center activity
Communicate professionally with customers by phone, email, and ticketing systems, providing timely updates on support requests and network issues
Troubleshoot and resolve client network support requests remotely; escalate complex issues to senior engineers or appropriate resources as needed
Monitor customer networks, alerts, and service activity to identify issues, coordinate response, and support timely resolution
Assist with tracking, organization, and inventory of customer hardware, software, and network resources
Create, maintain, and update technical and non-technical documentation for customers, systems, procedures, support activity, and issue resolution
Support after-hours, overtime, weekend, or on-call coverage when required to meet customer and business needs

REQUIRED QUALIFICATIONS:

High school diploma or equivalent required
5+ years of experience in a technical help desk, NOC, IT support, network support, or systems administration environment preferred
Strong customer service and communication skills, including experience supporting customers by phone, email, and ticketing system
Ability to identify, prioritize, document, and resolve IT, network, and customer support issues
Organized, detail-oriented, and proactive in monitoring, maintenance, documentation, and problem prevention
Professional, dependable, and able to work collaboratively with customers, engineers, and internal teams
Working knowledge of Microsoft operating systems and applications for servers, desktops, and laptops
Experience with Microsoft 365 / Office 365 administration and Google Admin
Experience with VoIP, wireless networking, routing, switching, and general network operations preferred
Extreme Networks or Cisco certification is a plus

WHY JOIN PROGRESSIVE COMMUNICATIONS:

This position offers the opportunity to work with a broad range of network, voice, wireless, and customer technology environments while collaborating with experienced engineers and support teams.
The role is well suited for candidates who enjoy troubleshooting, customer communication, documentation, and hands-on exposure to network operations in a fast-paced support environment.

WORK REQUIREMENTS:

Full-time, in-person position based at the Macon, Georgia Network Operations Center
Primary schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with on-call availability as required
Carry and monitor a company phone and remain responsive during scheduled and approved on-call periods
Occasional after-hours, overtime, or weekend support may be required based on customer and business needs

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voice engineer jobs in macon, ga

NOC Administrator

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