Top 3 Customer support & client services occupations Jobs in Macungie, Pa

Security Team Member - FT (Primarily Flexible Middle Shift)
Bear Creek Mountain Resort —Macungie, PA
- Weekends as needed
- 18 years or older
- CPR Certification
- High school diploma or GED
- Paid jury duty
- AD&D insurance
Cosmetologist - PT
Bear Creek Mountain Resort —Macungie, PA
- Part-time
- Cosmetology License
- Mid-level
- High school diploma or GED
- 401(k)
- Employee discount
Banquet Bartender - PT
Bear Creek Mountain Resort —Macungie, PA
- Part-time
- Serving
- Bar
- 18 years or older
- 401(k)
- Employee discount

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customer support & client services occupations jobs near macungie, pa

Security Team Member - FT (Primarily Flexible Middle Shift)

Bear Creek Mountain Resort -
Macungie, PA

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Job Details

Full-time

Benefits

Paid jury duty
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

WHAT WE ARE LOOKING FOR:

The ideal Security Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Security team, providing a safe and secure environment for our guests, managers and front-line team using guest service techniques while securing Company assets. The right person will work to manage and diffuse incidences through positive guest interactions.

WHAT WE EXPECT FROM YOU:

Provide a safe and enjoyable experience for our guests
Patrol entire resort area, inside and out
Contact and assist police with investigations as needed
Assist in accident investigations
Coordinate with other departments parking needs and expectations
Assist parking attendants and/or other departments as needed
Attend court hearings as needed
Assist in special events
Check stairwells, fire exits, and mechanical rooms
Answer the security office telephone as needed
Be familiar with and understand the Resort's Emergency Action Plan and evacuation procedures and carry out emergency procedures as necessary
Control crowds as required
Maintain a shift log
Direct emergency services in and out of the resort

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Contribute to the team's success by accomplishing tasks and assisting with projects as needed
Maintain knowledge and compliance with departmental policies, service procedures, and standards
Work as a team member to ensure our guests have the best possible experience
Understand emergency procedures and be able to apply them when necessary
Report any incidents, property damage or injuries immediately to Manager/Supervisor
Attend department meetings and training sessions as necessary
Other duties as assigned by Manager and/or Supervisor
Support Southern Management's Mission, Vision, and Values
Comply with Bear Creek and Southern Management's policies and procedures

Requirements:

QUALIFICATIONS:

Must be at least 18 years of age
Previous security or customer service experience required
High School diploma or equivalent required
Flexible schedules with availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS:

Extensive knowledge in the security field
Able to follow detailed procedures
Strong customer service skills
Must be able to work independently
Excellent problem-solving skills
Excellent written and verbal communication skills
Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
CPR and First Aid certified, or the ability to obtain certifications

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
Crawling: Moving about on hands and knees or hands and feet.
Crouching: Bending body downward and forward by bending legs and spine.
Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
Foot/Leg Controls: Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.
Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
- One-on-one (in person)
- Group or conference (in person)
- Telephone
- Other sounds
Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
Kneeling: Bending legs at knees to come to rest on knee(s).
- usually by holding it in the hands or arms but may occur on the shoulder. Up to 50 pounds.
Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
Peripheral Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
- Pushing - Exerting force upon an object so that the object moves away from the force
- Pulling - Exerting force upon an object so that the object moves toward the force
Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
Sitting: Remaining in a seated position.
Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

Outdoors: Job requires work outdoors with workers unprotected and exposed to the elements. This does not include the commute to/from work.
Extreme Cold: Exposure to non-weather-related temperatures that are:
- 40 degrees or colder if the exposure is 2/3 or more of the workday
- 32 degrees or colder if the exposure is for less than 2/3 of the workday
Extreme Heat: Exposure to non-weather-related temperatures that exceed:
- 85 degrees in a humid atmosphere
- 90 degrees in a dry atmosphere
Wetness: Any non-weather-related contact with water or other liquids.
Humidity: Non-weather-related exposure to conditions where the air contains a high amount of water or water vapor, and the atmosphere is oppressive.
Hazardous Contaminants: Exposure to a substance that negatively affects the respiratory system, eyes, skin or other living tissue via inhalation, ingestion, or contact.
Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
- Quiet
- Moderate
- Loud
- Very Loud
Indoor / Office Environment

Req Benefits: Full-time status team members are eligible for: * A choice of Health, Dental and Vision insurance for you, your spouse and/or eligible children at a remarkably low cost * Company paid Group Term Life and AD&D Insurances * Traditional and ROTH 401(k) with Company contribution * A generous paid time off program with paid holidays, bereavement, funeral and jury duty * Continuing education * You can customize your package to include Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate. Benefit eligibility is dependent on team member status. All benefits are subject to change or cancellation at any time. Resort Perks: * Free Ski/Snowboard Season Pass * Hotel, Restaurant, Spa, Retail & Event Discounts* * Free Snow Tubing* * Free Rentals & Lesson* * Referral Bonus Program *Restrictions may apply
Additional Details : The application window is anticipated to close on

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customer support & client services occupations jobs in macungie, pa

Security Team Member - FT (Primarily Flexible Middle Shift)

Cosmetologist - PT

Banquet Bartender - PT

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