Top 4 customer support technician Jobs in madera ca

Licensed Pharm Tech – Customer Support Center
CornerStone Staffing —Fresno, CA
- $22 an hour
- 8 hour shift
- HIPAA
- Research
- Mid-level
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11d
IT Customer Support Technician
State Center Community College District —Fresno, CA
- $78,168 - $96,136 a year
- Overtime
- Classroom
- Computer science
- Computer Science
14d
Bi-lingual Pharmacy Tech Rep, 11a-8p ET (Home-based)
IQVIA —Fresno, CA
- $18 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English

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Remote Contact Center MSR II - Madera County - CA only
Golden 1 Credit Union —Madera, CA
Maintains ownership with the majority of their calls, requiring minimal guidance from Support. The MSR II responds accurately to member inquiries by telephone…
$22.50 - $25.00 an hour
Quick Apply
Bilingual Healthcare Call Center Representative (Spanish Speaking)
Pair Team —Fresno, CA
Strong technical skills and comfort learning new systems; experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and…
$25 an hour
Quick Apply

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Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone…
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customer support technician jobs near madera ca

Licensed Pharm Tech – Customer Support Center

CornerStone Staffing -
Fresno, CA

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Job Details

Full-time
$22 an hour
11 days ago

Qualifications

Pharmacy Technician License
High school diploma or GED

Full Job Description

Licensed Pharmacy Technician – Customer Support Center

Location Fresno, CA | Onsite

COMPENSATION & SCHEDULE

$22 per hour

Full-time

W2 employment | Long term temp

Monday – Friday | 8 hour shift between 6:00AM – 7:00PM PST

Rotating weekend coverage required

ROLE IMPACT

The Licensed Pharm Tech – Customer Support Center person plays a vital role in ensuring timely medication access by resolving pharmacy claims, benefit verification, and prior authorization inquiries. This position supports pharmacies, providers, and patients by delivering accurate information, compliant documentation, and efficient issue resolution. Success is measured by claims accuracy, service quality, documentation standards, and strict adherence to HIPAA and healthcare compliance regulations.

Key Responsibilities

Serve as a licensed pharmacy technician resource handling inbound inquiries regarding pharmacy claims processing, benefit verification, eligibility, and prior authorizations

Research and resolve claim rejections, third-party billing issues, and coverage discrepancies to prevent therapy delays

Explain pharmacy benefit coverage, formulary requirements, and plan details clearly and professionally

Accurately document case activity within the ticketing or case management system in accordance with compliance standards

Escalate complex clinical or operational matters to pharmacists or internal support teams as appropriate

Support omni-channel communication including phone, email, and chat

Minimum Qualifications

Active Pharmacy Technician license in good standing (any state accepted)

2+ years of experience in pharmacy operations, pharmacy benefit management (PBM), healthcare operations, or high-volume customer support

High school diploma or GED

Equipment & Work Environment

Prolonged computer use with frequent operation of keyboard, mouse, multi-line phone system, and standard office equipment

Primarily sedentary role with occasional standing, walking, bending, and reaching

Fast-paced healthcare support environment with productivity and accuracy standards

Preferred Skills

Experience in PBM, managed care, specialty pharmacy, or healthcare call center environments

Familiarity with pharmacy claims adjudication systems and third-party billing processes

Strong documentation accuracy and compliance-focused mindset

Legal Notice

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

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customer support technician jobs in madera ca

Licensed Pharm Tech – Customer Support Center

IT Customer Support Technician

Bi-lingual Pharmacy Tech Rep, 11a-8p ET (Home-based)

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