Top 16 Call center representative Jobs in Madison, Al

Customer Support Representative
Five Star Call Centers —Huntsville, AL
- $14 an hour
- Full-time
- Remote
- Organizational skills
- Computer skills
- 1 year
- Paid training
3h
Customer Service Representative
Current Electrical —Laceys Spring, AL
- $18 - $20 an hour
- Background check
- High school diploma or GED
- HVAC
Quick Apply
Telemarketer - State Farm Agent Team Member
Ken Davis - State Farm Agent —Huntsville, AL
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
5h
Telemarketer - State Farm Agent Team Member
David Perkins - State Farm Agent —Madison, AL
- $12.50 - $17.50 an hour
- Part-time
- Communication skills
- Entry level
- Opportunities for advancement
- Flexible schedule
Quick Apply
Telemarketer - State Farm Agent Team Member
Alan Waggoner - State Farm Agent —Hampton Cove, AL
- $30,000 - $45,000 a year
- Part-time
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply

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Customer Support Representative

Five Star Call Centers -
Huntsville, AL

Apply Now

Job Details

Full-time
$14 an hour
3 hours ago

Benefits

Paid training

Qualifications

Customer communication

Full Job Description

We are seeking customer-focused individuals to join our team supporting a membership services campaign. In this role, you will assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional customer service. Successful candidates are confident communicators who can navigate multiple systems, multitask efficiently, and remain professional when assisting customers with challenging situations.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Key Responsibilities

Assist customers with membership questions and account management.
Follow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.
Process cancellation requests using one of two CRM systems based on the customer's location.
Navigate multiple CRM systems to review account history, transactions, and previous actions.
Update customer information and maintain accurate account records.
Complete and submit claim forms to appropriate locations.
Create and manage family membership plans.
Schedule services for customers at participating locations.
Add or remove vehicles from customer accounts.
Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns.
Guide customers through their online account portals.
Send promotional coupons and submit refund requests to corporate offices when appropriate.
Locate equipment and location information using internal resources and approved scripts.
Stay current on company services, policies, and frequent updates.

Qualifications

1 year of prior call center, office, or customer service experience required
Strong customer service and communication skills.
Comfortable working in multiple computer systems simultaneously.
Ability to learn and navigate various CRM platforms.
Excellent attention to detail and organizational skills.
Ability to adapt quickly to changing processes and policies.
Strong problem-solving skills and a positive attitude.

Work Environment

This is a fast-paced, high-volume contact center position. The ideal candidate remains calm under pressure, demonstrates empathy, and is committed to providing outstanding service while meeting performance expectations.

If you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you!

$14 - $14 an hour

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)

Working hours between - 9:00am-6:00pm (CST) ; Work Days - M-F and rotating weekends

Paid Training - typically 1 week in length from 8:00am-4:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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call center representative jobs in madison, al

Customer Support Representative

Customer Service Representative

Telemarketer - State Farm Agent Team Member

Telemarketer - State Farm Agent Team Member

Telemarketer - State Farm Agent Team Member

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