Top 4 Fixed operations director Jobs in Madison, In

Automotive Service Manager
Confidential —Indiana
- $92,539.84 - $123,381.31 a year
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Paid holidays
- Dental insurance
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Automotive Service Manager

Confidential
Indiana

Quick Apply

Job Details

Full-time
$92,539.84 - $123,381.31 a year

Benefits

Paid holidays
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Sales technology adoption
Auto service management
High school diploma or GED
Team development
Supervising experience
Sales management systems proficiency
Warranty issues management
General management
Staff development

Full Job Description

Automotive Service Manager

Location: Indiana
Job Type: Full-Time
Reports To: General Manager / Fixed Operations Director

Position Summary

We are seeking an experienced and customer-focused Automotive Service Manager to lead our service department. The ideal candidate will oversee daily operations, drive service revenue, ensure exceptional customer satisfaction, manage technicians and advisors, and maintain high standards of quality, efficiency, and safety.

This role requires strong leadership skills, automotive industry knowledge, and a commitment to delivering an outstanding customer experience.

Key Responsibilities

Manage daily operations of the automotive service department.
Lead, coach, and develop service advisors, technicians, and support staff.
Monitor workflow, productivity, and repair quality to maximize efficiency.
Ensure excellent customer service and timely resolution of customer concerns.
Develop and implement strategies to increase service sales and profitability.
Review and manage repair orders, estimates, and warranty claims.
Maintain compliance with manufacturer standards, company policies, and safety regulations.
Track and analyze department performance metrics, including labor sales, parts sales, gross profit, and customer satisfaction scores.
Recruit, train, and retain high-performing team members.
Coordinate with the parts department to ensure efficient inventory management and parts availability.
Maintain a clean, organized, and safe work environment.
Foster a positive team culture focused on accountability and continuous improvement.

Qualifications

High school diploma or GED required; associate's or bachelor's degree preferred.
3+ years of automotive service management or supervisory experience.
Strong understanding of automotive repair processes, warranty procedures, and dealership or independent shop operations.
Proven ability to lead teams and achieve performance goals.
Excellent communication, leadership, and problem-solving skills.
Experience with service management software and dealership management systems (DMS) preferred.
Valid driver's license with a clean driving record.

Preferred Skills

ASE certification or automotive technical background.
Experience managing service department budgets and KPIs.
Strong customer relationship management skills.
Ability to multitask in a fast-paced environment.
Knowledge of manufacturer warranty and compliance requirements.

Compensation & Benefits

Competitive base salary
Performance-based bonus opportunities
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Employee vehicle purchase and service discounts
Professional development and training opportunities

What Success Looks Like

Increased customer satisfaction and retention
Improved technician productivity and efficiency
Achievement of monthly revenue and profitability goals
Reduced comebacks and warranty issues
Strong employee engagement and retention

How to Apply

Interested candidates should submit a resume and cover letter detailing their automotive service management experience and leadership accomplishments.

Equal Opportunity Employer: We are committed to creating an inclusive workplace and welcome applicants from all backgrounds and experiences.

Pay: $92,539.84 - $123,381.31 per year

Work Location: In person

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fixed operations director jobs in madison, in

Automotive Service Manager

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