Top 10 Help desk entry level Jobs in Madison, Ms

Entry-Level Managed Services Engineer
Business Communications, Inc. —Ridgeland, MS
- Microsoft Excel
- Microsoft Outlook
- Office
9d
IT Support Engineer I
The Solutions Team Inc —Flowood, MS
- On call
- Windows
- Communication skills
- Entry level
- Paid holidays
- Health insurance
IT Technician 1
The Specialty Alliance —Flowood, MS
- $23 - $26 an hour
- Full-time
- Ability to lift 50 pounds
- Travel
- Experience equivalent to degree accepted
Quick Apply
9d
IT Support Analyst I 5210
Keesler Federal Credit Union —Jackson, MS
- Weekends as needed
- Hybrid work
- Computer literacy
- Research
- Office
- Disability insurance
- Health insurance
6d
Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
IS Trainer 1 - Jackson, MS
Franciscan Missionaries of Our Lady Health System —Jackson, MS
- Day shift
- Customer service
- Mid-level
- High school diploma or GED
13d
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
John Staurulakis (jsitel.com) —Madison, MS
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
Dynamic Server Support
Worldwide TechServices —Pearl, MS
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply

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Commercial Lines Client Service Manager
Higginbotham —Ridgeland, MS
Active P&C license (or willingness to obtain one — we’ll support you!). Repeated use of hearing and speech to communicate on telephone and in person.
IT Support Engineer I
The Solutions Team Inc —Flowood, MS
The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users.

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Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
1d
Bench Technician
Data Path Inc —Dublin, OH
You'll also help support the team by answering support calls and picking up ticket overflow as needed. While the role is primarily in-office, occasional travel…
$19 - $21 an hour
Quick Apply
1d

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Entry-Level Managed Services Engineer

Business Communications, Inc.
Ridgeland, MS

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Job Details

9 days ago

Qualifications

Customer records maintenance
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Technical support via phone
Phone communication
Client rapport building
Incident Escalation
Phone call screening
Internal employee customer service
Task prioritization
Customer engagement
Case referral
Technical support via email
Cross-functional collaboration
Task assignment
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

The Entry-Level Managed Services Engineer serves on the Rapid Response team as the primary point of contact for customers seeking technical support and troubleshooting assistance. This role is responsible for delivering professional, responsive, and customer-focused experience while efficiently assessing issues, providing basic technical support, and coordinating service requests with the appropriate engineering and sales resources to ensure timely resolution.

Essential Duties and Responsibilities:

Respond to inbound customer calls, emails, and support requests, creating and documenting service tickets for issues requiring engineering or sales involvement.
Deliver exceptional customer service through professional, courteous, and effective communication with customers and internal team members.
Perform initial issue assessment and basic troubleshooting to resolve customer concerns that can be addressed within approximately ten minutes.
Gather relevant information and ask questions to accurately diagnose issues, document findings, and expedite the resolution process.
Prioritize and assign unassigned service tickets to qualified and available engineers based on skillset, workload, and urgency.
Route inbound calls, emails, and support requests to the appropriate team member or department when necessary.
Maintain accurate and detailed records of customer interactions, troubleshooting steps, and ticket updates within the ticketing system.
Monitor ticket queues to ensure service requests are addressed in a timely manner and escalated appropriately.
Support departmental initiatives, process improvements, and organizational objectives.
Perform additional duties, projects, and responsibilities as assigned.
Relevant experience in a customer service-oriented role.

Knowledge, Skills, and Abilities

Strong customer service orientation.
Strong verbal, written, and interpersonal communication skills.
Professional demeanor with a commitment to integrity and customer service excellence.
Effective problem-solving and troubleshooting skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Customer-focused mindset with a proven ability to build rapport and trust.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Ability to work collaboratively with cross-functional teams and external partners.
Ability to maintain professionalism and composure in challenging or high-pressure situations.

Physical Requirements

Prolonged periods of sitting and working at a computer workstation.
Frequent use of telephones and headset.
Ability to communicate clearly and effectively with customers and colleagues.

Work Environment

This position operates primarily in a professional office environment and requires frequent use of standard office equipment, including computers, phones, and related technology and frequent interaction with customers and internal staff.

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Refine Your Search

help desk entry level jobs in madison, ms

Entry-Level Managed Services Engineer

IT Support Engineer I

IT Technician 1

IT Support Analyst I 5210

Help Desk Analyst

IS Trainer 1 - Jackson, MS

Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)

Dynamic Server Support

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