The role…
At Soho House, the Vice President, Human Resources – Americas serves as the senior People leader for the region, partnering closely with the Managing Director, Operations leadership team, House General Managers, and global People leadership to drive business performance through a world-class people strategy.
This executive role is responsible for developing and executing the People agenda across all Houses, Public Restaurants, Support Office functions, and future openings throughout the Americas. The VP of HR will ensure the region attracts, develops, engages, and retains exceptional talent while preserving and evolving the unique Soho House culture that differentiates the brand globally.
As a key member of the Americas Leadership Team, the Vice President will act as a strategic advisor to senior leadership, providing thought leadership on organizational design, workforce planning, leadership effectiveness, culture, succession planning, employee engagement, compensation strategy, talent acquisition, learning and development, and change management.
The successful candidate will balance long-term organizational capability building with the commercial priorities of a rapidly growing hospitality business. They will be responsible for leading a high-performing HR organization, ensuring consistency, scalability, compliance, and operational excellence while supporting continued expansion across the region.
This role requires an influential and commercially minded leader who can build trusted relationships at every level of the organization, challenge constructively, and drive meaningful business outcomes through people.
Main Duties…
Strategic Leadership
- Develop and execute the People strategy for the Americas region, ensuring alignment with Soho House's global vision, values, growth ambitions, and business objectives.
- Serve as a strategic business partner to the Americas executive leadership team, providing insight and guidance on organizational effectiveness, talent strategy, workforce planning, and culture.
- Translate business priorities into scalable people initiatives that drive performance, engagement, retention, and operational excellence.
- Lead the people agenda through periods of growth, transformation, organizational change, and new market expansion.
- Partner with global HR leadership to ensure consistency of People practices while adapting strategies to meet regional business needs.
Organizational Effectiveness & Talent Management
- Lead organizational design initiatives to ensure structures, capabilities, and talent are aligned to current and future business requirements.
- Develop succession planning frameworks and talent review processes to strengthen leadership pipelines across the region.
- Drive performance management strategies that foster accountability, development, and high performance.
- Partner with senior leaders to identify critical talent gaps and build strategies to address future workforce needs.
- Champion initiatives that improve employee engagement, retention, leadership effectiveness, and internal mobility.
Culture & Employee Experience
- Serve as a steward of Soho House culture, ensuring values and leadership behaviors are embedded across all levels of the organization.
- Lead initiatives that strengthen employee engagement, belonging, communication, and organizational trust.
- Partner with leadership teams to create exceptional employee experiences that reflect Soho House's unique culture and hospitality-driven ethos.
- Act as an executive sponsor for culture and engagement initiatives across the region.
Leadership Development
- Partner with Learning & Development to build leadership capability and succession pipelines across all levels of the business.
- Coach and advise senior executives, General Managers, and functional leaders on leadership effectiveness, team performance, organizational dynamics, and talent decisions.
- Support the development of future leaders through structured talent development programs and strategic career planning.
Total Rewards & Employee Relations
- Partner with Benefits teams to ensure reward programs remain competitive, equitable, and aligned with business objectives.
- Provide executive oversight on complex employee relations matters, organizational risk, and compliance issues.
- Ensure adherence to all applicable employment legislation and regulatory requirements across multiple jurisdictions.
HR Operations & Team Leadership
- Lead and develop a regional HR organization, including HR Managers, Employee Relations, Learning & Development, and wider People teams.
- Build organizational capability within the People function through coaching, succession planning, and leadership development.
- Establish clear performance expectations, accountability measures, and development plans for the HR leadership team.
- Drive operational excellence through scalable processes, systems, analytics, and continuous improvement initiatives.
- Leverage data and workforce insights to inform decision-making and measure the effectiveness of People strategies.
Growth & New Openings
- Partner with Operations, Development, and Executive Leadership teams to support new House openings, acquisitions, and expansion initiatives throughout the Americas.
- Lead people integration strategies during periods of growth and organizational change.
- Ensure new locations are launched with strong people foundations, leadership capability, and cultural alignment.
Required Skills/Qualifications:
- 15+ years of progressive Human Resources leadership experience, including significant experience operating at Vice President, Regional Vice President, Senior Director, or equivalent executive level.
- Demonstrated success leading the People function within a complex, multi-site, geographically dispersed organization.
- Experience supporting large-scale hospitality, lifestyle, luxury, retail, consumer, or service-based organizations with substantial frontline employee populations.
- Proven experience operating within a sophisticated matrix organizational structure, partnering across multiple business functions, regions, and executive stakeholders.
- Track record of leading large HR teams through multiple layers of leadership, including HR Directors, Senior HR Business Partners, and specialist functions.
- Experience managing and influencing senior executive teams and serving as a trusted advisor to C-suite and operational leadership.
- Demonstrated success leading organizational transformation, growth, cultural evolution, and change management initiatives.
- Strong expertise across all major HR disciplines, including organizational development, talent management, succession planning, leadership development, employee relations, total rewards, workforce planning, talent acquisition, learning and development, and HR operations.
- Experience supporting rapid growth, new site openings, acquisitions, integrations, or organizational scaling initiatives.
- Proven ability to utilize workforce analytics and people insights to drive business decisions and measure organizational effectiveness.
Experience Preferred
- Bachelor's degree required; Master's degree in Human Resources, Organizational Development, Business Administration, or related field preferred.
- SHRM-SCP, SPHR, or equivalent professional certification preferred.
- Experience within luxury hospitality, lifestyle, membership, retail, or customer-centric organizations highly desirable.
- Experience supporting operations across multiple countries within the Americas preferred.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
