Top 11 client success manager Jobs in madison, wi

Senior Customer Success Manager
Moxe —Madison, WI
- $120,000 - $135,000 a year
- Remote
- 5 years
- Office
- Bachelor's degree
Quick Apply
Customer Success Manager (Technical)
Appian Corporation —Madison, WI
- $125,000 - $200,000 a year
- Remote
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health savings account
Quick Apply
Customer Success Manager - SchoolCare
Findhelp —Madison, WI
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Paid training
- Paid parental leave
Quick Apply
Customer Success Manager
Findhelp —Madison, WI
- Full-time
- Office
- 3 years
- Organizational skills
- Paid training
- Paid parental leave
Quick Apply
Senior Customer Success Manager
Findhelp —Madison, WI
- Full-time
- 7 years
- Sales
- Office
- Paid training
- Paid parental leave
Quick Apply
Customer Success Manager
Extreme Engineering Solutions —Verona, WI
- Day shift
- ERP systems
- Mid-level
- Office
- Paid holidays
- Disability insurance
Customer Success Manager
JOHNSON HEALTH TECH TRADING INC —Cottage Grove, WI
- Full-time
- Marketing
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply

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Customer Success Manager (Technical)
Appian Corporation —Madison, WI
Bachelor's degree, ideally in a technical field. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and…
$125,000 - $200,000 a year
Quick Apply
Customer Success Manager - SchoolCare
Findhelp —Madison, WI
Understand and translate challenges faced by schools in order to provide input and feedback into design, development, maintenance, training and implementation.
Quick Apply

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Create tools and content to help streamline implementation and support processes and provide the best possible customer experiences.
Customer Success Manager
Logically —Dublin, OH
Collaborate with Marketing to develop customer appreciation initiatives and engagement activities. Maintain customer information and activity in CRM tools like…
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Senior Customer Success Manager

Moxe
Madison, WI

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Job Details

$120,000 - $135,000 a year

Qualifications

Managing customer accounts
Customer communication
EMR/EHR
Bachelor's degree
IT experience within healthcare
Health insurance knowledge
Technology management
SaaS platforms
SaaS (as product category for technical sales engineers)
Computer skills
Health information management
CRM system proficiency
SaaS
Account management
Project stakeholder communication

Full Job Description

Job Summary: The Senior Customer Success Manager works closely with customers to understand their business goals and objectives and advise them on the optimal ways to achieve them. You will own, develop, and grow relationships with new and existing customers, with a major focus on health plans and third-party partners. Focusing on larger accounts, you'll be tasked with driving customer satisfaction, retention, and revenue growth.

Duties/Responsibilities:

Support customers through the Moxe Customer Journey: from implementation through adoption, renewal, and growth to drive long-term success and value
Become each customer's trusted advisor; drive adoption of Moxe's products with a focus on delivering customer value and achieving the customer's business outcomes
Proactively and strategically leverage customer data to provide clear, informative, and relevant information to drive engagement, satisfaction, and retention
Own the identification of key customer needs, translate them to internal tasks, and execute
Cultivate renewal and expansion opportunities, and drive these opportunities to close, contributing to team-wide revenue goals
Develop strong relationships and collaborate with your team of Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers to ensure customers have an optimal experience and achieve their desired outcomes

Required Skills/Abilities:

Healthcare industry domain expertise, including robust knowledge of the following: value-based care, electronic medical records, quality programs, health information management, insurance markets (Commercial, Medicare and/or Medicaid)
The ability to effectively communicate complex information to senior management and C-level stakeholders at customers
Previous experience working directly with health plans and/or vendors in the health plan / insurance space
Prior start-up experience helpful: enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a "get it done" attitude
High degree of proficiency in CRM and modern SaaS CS tools
Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements
Excellent verbal and written communication skills
Excellent time management and ability to prioritize

Education and Experience:

Bachelors degree required, healthcare related field preferred
5-7 years of Customer Success Management/Account Management experience with larger accounts managing delivery of technology/software solutions in a healthcare setting, previous SaaS experience strongly preferred

Supervisory Responsibilities:

None

Physical and or Travel Requirements:

Prolonged periods of sitting at a desk and working on a computer
Occasional travel to customer sites - 25%

Salary Range:

$120 – $135k USD

Who We Are:

High quality, affordable healthcare is a basic human right and at Moxe, we are committed to making it a reality. We're on a mission to slash billions from healthcare costs. It's no secret that the US healthcare system is rife with inefficiencies and unnecessary costs. While the rest of us have migrated to interconnected, digital platforms, healthcare still uses paper, pdfs, snail mail and fax to transmit information.

We know there is a better way to deliver healthcare. Data exchange today consists of mailing or faxing paper files and pdf'ing endless records from existing Electronic Medical records. It can take months to process and compile those records into usable data. Our platform enables providers and health plans to exchange clinical data instantly, saving the entire system (patient to provider to plan) time and money in the process.

Who are we? We're a steadfast team of innovators, problem-solvers, and truth-seekers, dedicated to disrupting the status quo. Got the moxie to challenge the US healthcare system? Let's talk.

Got Moxie?

Join Moxe! We're a fast-growing company focused on making a difference in healthcare. An equal opportunity employer, Moxe is looking for passionate, inclusive team players who like to solve problems, think outside the box, and thrive in a dynamic environment. We hire great people from diverse backgrounds, and that makes us stronger. If you share our values: integrity, transparency, respect, frankness, persistence, and unity, let's talk.

All qualified applicants will receive consideration for employment irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To request reasonable accommodation or if you need assistance to complete the job application, contact [email protected]

Quick Apply

Refine Your Search

client success manager jobs in madison, wi

Senior Customer Success Manager

Customer Success Manager (Technical)

Customer Success Manager - SchoolCare

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Customer Success Manager

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