Top 112 Customer service reliability lead Jobs in Madison, Wi

Maintenance Supervisor
The Little Potato Company —DeForest, WI
- Extended hours
- Office
- 3 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Lead Tile Installer / Tile Setter / Tile Repair & Grout Restoration Technician
The Grout Medic —Madison, WI
- $28 - $32 an hour
- Full-time
- Background check
- Clean driving record
- Construction site
- Fuel card
- Paid time off
Quick Apply
Senior Operations Manager
1-800-GOT-JUNK? —Madison, WI
- $62,000 a year
- Full-time
- Background check
- Hospitality
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
2d
Pest Control Branch Manager - Iowa City, IA
Fox Pest Control (Business Development) —Madison, WI
- $85,000 - $120,000 a year
- Full-time
- Clean driving record
- 5 years
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
4d
Principal Systems Engineer / System Architect
Kelly Services —Madison, WI
- Up to $190,000 a year
- Full-time
- Computer Science
- Product management
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Specialist
Momentum Association Management LLC —Madison, WI
- $45,000 a year
- Full-time
- Remote
- Continuous improvement
- Communication skills
- Entry level
Quick Apply
Customer Service Reliability Lead
Sub-Zero Group, Inc. —Madison, WI
- Background check
- Mid-level
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Customer Success Manager
Appian Corporation —Madison, WI
- $125,000 - $250,000 a year
- Bachelor's degree
- Travel
- Mentoring
- Employee stock purchase plan
- Disability insurance
Quick Apply
11d
Customer Care Sr. Product Manager- Epic
Abbott Laboratories —Madison, WI
- $78,000 - $156,000 a year
- Full-time
- Office
- High school diploma or GED
- Analysis skills
1d
Associate Director, Delivery Site & Service
nVent —Madison, WI
- $146,300 - $271,700 a year
- Full-time
- Construction site
- 5 years
- Travel
- Employee stock purchase plan
- Disability insurance
Service Engineer - BMH
GE HEALTHCARE —Madison, WI
- Oracle
- ERP systems
- Pass drug screening
- Health insurance
- Dental insurance
Senior Product Manager - Epic
Abbott Laboratories —Madison, WI
- $78,000 - $156,000 a year
- Full-time
- Marketing
- Office
- High school diploma or GED
Lead User Experience Content Strategist (Hybrid)
American Family Insurance —Madison, WI
- $113,000 - $194,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Continuous improvement
- Paid holidays
- Loan repayment program
Full Time Information Technology Manager
Behavioral Health Clinic —Madison, WI
- $80,000 - $110,000 a year
- Full-time
- Computer Science
- Customer service
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
Builder Lead
nVent —Oregon, WI
- Full-time
- Mid-level
- Assembly
- HVAC
- Employee stock purchase plan
- Disability insurance
Senior Scientist (Flow Cytometry Subject Matter Expert)
Thermo Fisher Scientific —Middleton, WI
- Online Application
- Microsoft Excel
- Bachelor's degree
- Mentoring
Facilities Manager (Operations & Engineering)
Illumina —Madison, WI
- $109,500 - $164,300 a year
- Full-time
- Background check
- Engineering
- Analysis skills
- Dental insurance
- Paid time off
8d
Manager, Production Operations - Machine Shop
Sierra Space —Middleton, WI
- $103,166.00 - $141,872.75 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Sales Associate
GEORGICA PINE CLOTHIERS LLC —Madison, WI
- Part-time
- High school diploma or GED
- Cash register
- Communication skills
Quick Apply
Production Planner
nVent —Madison, WI
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Analysis skills
- Employee stock purchase plan
- Disability insurance

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Maintenance Supervisor

The Little Potato Company -
DeForest, WI

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Teamwork
Employee relationship building
Manufacturing facility experience
Team development
Recruiting
Manufacturing company experience
Time management

Full Job Description

PRIMARY FOCUS

The Maintenance Supervisor is responsible for leading maintenance operations to maximize equipment reliability, minimize downtime, and support production performance. This role drives preventative maintenance execution, champions continuous improvement, and ensures full compliance with safety, quality, and environmental standards, while developing a high-performing maintenance team.

KEY RESPONSIBILITIES

The responsibilities for this position are provided at the highest level within the region and include, but not limited to, the following.

· Lead and drive execution of preventative maintenance (PM) programs, ensuring all daily, weekly, and monthly tasks are completed within planned downtime and equipment is maintained in base operating condition.

· Support routine rebuilds, repairs, and maintenance activities, including annual and bi-annual work to sustain equipment performance and reliability.

· Partner with Production to plan and schedule maintenance work, including overhauls, installations, and special projects, to minimize downtime and maximize equipment availability.

· Support execution of equipment installations and line modifications, ensuring projects are completed safely, on time, and aligned with operational requirements.

· Utilize and maintain CMMS (Redzone) to plan, track, and optimize maintenance activities, data, and performance.

· Lead, coach, and develop a team of maintenance technicians (approx. 10 direct reports), building capability, accountability, and engagement across the team.

· Own hiring and staffing of the maintenance team, ensuring the right talent and skillsets are in place to support operational needs.

· Drive workforce planning and scheduling, adjusting labor resources and hours to meet maintenance demands and operational priorities.

· Foster strong cross-functional relationships with Production and other departments, positioning Maintenance as a proactive and reliable service partner.

· Lead troubleshooting and root cause analysis efforts, partnering with cross-functional teams to resolve issues and prevent recurrence.

· Drive continuous improvement initiatives that enhance equipment reliability, extend asset life, and reduce downtime and maintenance costs.

· Lead and execute ongoing improvement projects to increase throughput, efficiency, and overall equipment performance.

· Champion safety and ensure full compliance with company policies and regulatory requirements, embedding safe work practices across all maintenance activities.

· Ensure adherence to safety standards, including training, safe work procedures, and alignment with company and regulatory guidelines.

· Monitor and enforce housekeeping standards, maintaining a safe, organized, and compliant work environment.

· Manage and oversee external contractors, ensuring the right expertise is leveraged to support maintenance activities and specialized work.

People Leadership & Team Development

Champion Company Values: Act as a visible and vocal advocate for the organization’s purpose, values and strategic mission. Ensure these principles are consistently reflected in decision-making, leadership behaviors, and business practices.

Team Leadership: Lead and manage the maintenance team, providing guidance, support, and mentorship to team members through being an example of LPC’s values and sharing knowledge and skills. Ensure a respectful, safe, and healthy work environment for department staff.

Performance Management: Set performance goals, conduct performance review and build growth plans (PDPs), and provide feedback to team members to ensure high performance and professional growth. Ensure company policies are applied and upheld in an equitable and fair manner.

Training: Develop, implement and maintain training programs in maintenance according to identified needs. Ensure training is delivered to all required employees.

Collaboration: Collaborate with other departments, such as operations, safety and human resources, to ensure company standards are integrated into all aspects of operations.

Communication: Communicate company objectives, policies, and procedures to all employees, ensuring a clear understanding and commitment to ensuring a clear understanding and commitment to operational goals, safety standards, and company expectations.

REPORTING RELATIONSHIPS

Direct Report(s):

· Maintenance Technicians

· Maintenance Leads

Internal Relationships:

· Operations

· Quality Assurance

· Safety

· Human Resources

External Relationships:

· Contractors/Vendors

· Parts and Service Suppliers

DESIRED QUALIFICATIONS AND EXPERIENCE

· Minimum 5 years of experience in a maintenance function within a manufacturing environment.

· Minimum 3 years of leadership experience in a supervisor or manager capacity.

· Journeyman certification in a relevant trade (e.g., millwright, industrial electrician, or power engineering) preferred.

· Strong communication and coaching skills, with the ability to lead, develop, and influence a diverse team.

· Working knowledge of preventative maintenance systems and CMMS platforms (e.g., Redzone), including setup, execution, and optimization.

· Demonstrated ability to prioritize and perform under pressure, managing competing demands and meeting deadlines.

· Sound judgment and decision-making capability, with a proactive and solution-oriented mindset.

KEY COMPETENCIES – Knowledge, Skills, and Abilities (KSA)

Knowledge

Working knowledge of maintenance systems, equipment reliability, and preventative maintenance practices
Knowledge of CMMS systems (e.g., Redzone) and maintenance planning processes
Understanding of manufacturing operations, equipment, and troubleshooting techniques
Knowledge of health, safety, environmental, GMP, and food safety standards
Experience with Microsoft Office Suite

Skills

Strong leadership, interpersonal and communication skills that engage employees, drive employee productivity and competence, and achieve department goals.
Strong problem-solving and root cause analysis skills, with the ability to resolve equipment and process issues effectively
Effective communication and interpersonal skills, with the ability to collaborate cross-functionally
Planning and organizational skills, with the ability to manage maintenance schedules and competing priorities
Time management and prioritization skills in a fast-paced environment

Abilities

Demonstrated ability to lead with empathy, authenticity, and resilience with a strong track record of building strong values-based culture and delivering business results.
·Ability to lead organizational change and foster a culture of accountability and performance.
·Ability to build and maintain strong relationships with customers, suppliers, and vendors.
·Strong sense of self-awareness with dedication to continuous learning.
·Ability to create an environment where people bring forward ideas and feedback.

WORKING CONDITIONS:

This role operates in a hybrid office and production environment, utilizing a computer and related systems to manage schedules, track performance, and coordinate daily operations. The position requires frequent and consistent presence on the production floor and in maintenance areas to, support team members, and ensure performance, safety, and operational standards are achieved.

Standard Hours: Typically, this role will work standard business hours, but flexibility to support all 3 shifts is required.

Extended Hours: Extended hours and weekends may be necessary.

Safety Protocols: Adherence to safety protocols and regulations is mandatory. This role must ensure that all team members follow safety guidelines to prevent incidents and injuries.

Regulatory Compliance: This role must ensure that all quality activities comply with local, provincial, and federal regulations, including environmental and employment law

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service reliability lead jobs in madison, wi

Maintenance Supervisor

Lead Tile Installer / Tile Setter / Tile Repair & Grout Restoration Technician

Senior Operations Manager

Pest Control Branch Manager - Iowa City, IA

Principal Systems Engineer / System Architect

Customer Service Specialist

Customer Service Reliability Lead

Customer Success Manager

Customer Care Sr. Product Manager- Epic

Associate Director, Delivery Site & Service

Service Engineer - BMH

Senior Product Manager - Epic

Lead User Experience Content Strategist (Hybrid)

Full Time Information Technology Manager

Builder Lead

Senior Scientist (Flow Cytometry Subject Matter Expert)

Facilities Manager (Operations & Engineering)

Manager, Production Operations - Machine Shop

Sales Associate

Production Planner

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