Top 161 Customer support coordinator i Jobs in Madison, Wi

Customer Support Coordinator I
Gilson Inc —Middleton, WI
- $23 - $24 an hour
- Full-time
- Bilingual
- Microsoft Word
- Writing skills
Quick Apply
8d
Real Estate Operations Coordinator
PLACE —Madison, WI
- $55,000 - $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Marketing Coordinator
Kleenmark Services Corp —Madison, WI
- $55,000 - $65,000 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
Part Time Shift Coordinator in Costco
CDS (Club Demonstration Services) —Middleton, WI
- $18.50 an hour
- Part-time
- 18 years or older
- No experience needed
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Operations Support Coordinator, Madison, WI
WP Beverages Pepsi-Cola —Madison, WI
- Full-time
- Customer service
- Basic math
- English
- Profit sharing
- Paid holidays
3d
Project Coordinator / Showroom Support
Pella Windows & Doors of Wisconsin —Madison, WI
- $24 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Central Staffing Manager
Oakwood Village —Madison, WI
- Weekends as needed
- Hybrid work
- Office
- 3 years
- Analysis skills
Quick Apply
Mobility Manager
Carepool —Madison, WI
- $75,000 - $85,000 a year
- Full-time
- Management
- Mid-level
- Organizational skills
- Health insurance
- 401(k) matching
Quick Apply
11d
Assistant Product Manager-Vision Fitness
Johnson Health Tech North America Inc —Cottage Grove, WI
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
Dental Office Manager - Salary based on Experienced
Confidential —Madison, WI
- $20 - $30 an hour
- Full-time
- Dental office
- Management
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
Maintenance Coordinator
Penske Truck Leasing and Logistics —Windsor, WI
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Administrative & Customer Support Coordinator
CERTCO INC —Fitchburg, WI
- $22.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
2d
Scheduling Coordinator
Home Instead - Madison —Madison, WI
- Full-time
- Office
- Administrative experience
- In-person
- Paid training
- Mileage reimbursement
Quick Apply
Operations Coordinator
REALTORS® Association of South Central Wisconsin & South Central Wisconsin MLS —Madison, WI
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Writing skills
- Office
- Health savings account
- Health insurance
Quick Apply
Building Coordinator
University of Wisconsin–Madison —Madison, WI
- $25 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
7d
Mailroom & Print Services Associate
Ricoh —Middleton, WI
- Full-time
- Hospitality
- Inventory management
- Computer literacy
Client Coordinator
Maxim Healthcare Services Direct —Madison, WI
- $22 - $24 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
Safety and Compliance Coordinator
Bruker —Madison, WI
- $60,750 - $108,000 a year
- Full-time
- Basic math
- Mid-level
- Travel
- Employee stock purchase plan
- Disability insurance
Surgery Patient Care Coordinator
VCA Animal Hospitals —Madison, WI
- Full-time
- Surgery
- Mid-level
- Health insurance
- Dental insurance
7d
Employer Relations Coordinator
University of Wisconsin–Madison —Madison, WI
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Mid-level
- Retirement plan
9d

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customer support coordinator i jobs near madison, wi

Customer Support Coordinator I

Gilson Inc -
Middleton, WI

Quick Apply

Job Details

Full-time
$23 - $24 an hour
8 days ago

Qualifications

Microsoft Word
Computer operation
Customer relationship building
Customer returns handling
Phone communication
Writing skills
High school diploma or GED
Client database systems
Sales management systems proficiency
Typing
Customer information system software
Quality data entry
Customer data entry

Full Job Description

MISSION

Customer Support Coordinators are the customers' daily single points of contact. Our mission is to consistently deliver excellent customer service to all Gilson customers by effectively managing their orders, their inquiries, and their relationship with Gilson. We provide exceptional support to our external customers as well as to our internal customers within our Sales and Service organizations. With all the processes we apply, we will strive to meet or exceed expectations by putting the customer first.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer phone calls as the primary point of contact for all inbound calls to Gilson.
Assist in email distribution (gatekeeping)in multiple email boxes.
Process sales orders received via EDI, web, telephone, fax, or email in Gilson’s ERP.
Review orders for accuracy and potential issues in meeting the order requirements.
Process no-charge sales orders, internal transfer orders, and sample orders.
Enter and manage all customer data in Gilson’s ERP.
Act as the primary contact and first level of trouble shooting for Gilson.com web portal.
Maintain customer tax exemptions in internal and external systems,
After-order management in customer portals,
Manage shipping documents,
Communicate with and process all Return Merchandise Authorizations (RMA)for customers including creating return shipping labels,
Update Salesforce.com CRM system,
Efficiently answer customer questions regarding order status, stock availability, item details, pricing, and document-management related to customer orders,
Manage backorders and communicate changes to orders to customers and sales team members.
Manage inquiries credit limit requests, billing disputes(including customer credit memo’s), and research billing issues in Gilson’s ERP in conjunction with Gilson’s Finance team,
Develop basic technical knowledge of products and procedures and be able to effectively share that information with customers.
Fulfill requests for order acknowledgement and/or invoice copies,
Create new customer accounts using the BPM forms, review and update existing customer accounts for accuracy,
Host monthly territory calls with appropriate Sales and Service team members,
Support quote process using our CRM system by creating new quotes and following up on sales and service quotes,
Support sales by performing upselling activities.
Support customers and internal teams with software license registration,
Peer-to-peer training,
Perform reception duties as scheduled including covering forbreaks/lunches, greeting guests, accepting packages, sorting mail and informing recipients., updating company phone directory, and assisting in getting signatures for documents left for Dr. Robert Gilson.
Assist with internal mail sorting and distribution.
Other duties as assigned.

JOB REQUIREMENTS

EDUCATION

High School Graduate or GED

WORK EXPERIENCE

1 year experience in telephone customer service or inside sales
1 year experience working in an office environment

SKILLS OR KNOWLEDGE

Demonstrated professional oral and written communication skills.
Must possess a professional phone demeanor.
Computer operation/data entry skills.
ERP sales and distribution module & CRM.
Ability to create seamless relationship with customers to increase their loyalty to Gilson.
Excellent typing skills.
Ability to use Microsoft Word and database computer application.

PHYSICAL ABILITY

Requires good or corrected vision.
Ability to communicate verbally.

OTHER

Regular attendance and punctuality.
Ability to work well with others.
Ability to acquire new skills and to accommodate change in the workplace.
Ability to work in a fast-paced environment.

ADDITIONAL SKILLS/EXPERIENCE DESIRED

Science background
Inside Sales
Bilingual

Quick Apply

Refine Your Search

customer support coordinator i jobs in madison, wi

Customer Support Coordinator I

Real Estate Operations Coordinator

Marketing Coordinator

Part Time Shift Coordinator in Costco

Operations Support Coordinator, Madison, WI

Project Coordinator / Showroom Support

Central Staffing Manager

Mobility Manager

Assistant Product Manager-Vision Fitness

Dental Office Manager - Salary based on Experienced

Maintenance Coordinator

Administrative & Customer Support Coordinator

Scheduling Coordinator

Operations Coordinator

Building Coordinator

Mailroom & Print Services Associate

Client Coordinator

Safety and Compliance Coordinator

Surgery Patient Care Coordinator

Employer Relations Coordinator

I want to receive the latest job alert for customer support coordinator i in madison, wi

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