Top 104 Desktop support engineer Jobs in Madison, Wi

IT Onboarding Engineer
DEPENDABLE SOLUTIONS, INC. —Madison, WI
- $28 - $33 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Continuous improvement
- Health insurance
- Dental insurance
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IT Support Specialist
Hemmersbach Nordamerika —Madison, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
5d
IT Support Specialist
Hemmersbach Nordamerika —Shorewood Hills, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
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5d
Onsite IT Support Technician
Hemmersbach Nordamerika —Maple Bluff, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- In-person
- Disability insurance
- Health insurance
Quick Apply
6d
Onsite IT Support Technician
Hemmersbach Nordamerika —Shorewood Hills, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- In-person
- Disability insurance
- Health insurance
Quick Apply
6d
IT Support Engineer
Younger Enterprise Systems LLC —Madison, WI
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Google Workspace
- 5 years
- English
- Health insurance
- Paid time off
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IT Service Technician
Hemmersbach Nordamerika —Madison, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
6d
IT Service Technician
Hemmersbach Nordamerika —Shorewood Hills, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
6d
Onsite IT Support Technician
Hemmersbach Nordamerika —DeForest, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- In-person
- Disability insurance
- Health insurance
Quick Apply
4d
IT Support Specialist
Hemmersbach Nordamerika —Waunakee, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
4d
IT Support Specialist
Hemmersbach Nordamerika —Sun Prairie, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
4d
Onsite IT Support Technician
Hemmersbach Nordamerika —Sun Prairie, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- In-person
- Disability insurance
- Health insurance
Quick Apply
4d
IT Field Service Technician
Hemmersbach Nordamerika —Maple Bluff, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
6d
IT Field Service Technician
Hemmersbach Nordamerika —Shorewood Hills, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
6d
IT Service Technician
Hemmersbach Nordamerika —DeForest, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
4d
IT Field Service Technician
Hemmersbach Nordamerika —DeForest, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
4d
IT Service Technician
Hemmersbach Nordamerika —Waunakee, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
4d
IT Field Engineer
Hemmersbach Nordamerika —Shorewood Hills, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
6d
IT Field Engineer
Hemmersbach Nordamerika —Maple Bluff, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
6d
IT Field Service Technician
Hemmersbach Nordamerika —Sun Prairie, WI
- $24.04 - $26.44 an hour
- Full-time
- Mid-level
- Driver's License
- 2 years
- Disability insurance
- Health insurance
Quick Apply
4d

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desktop support engineer jobs near madison, wi

IT Onboarding Engineer

DEPENDABLE SOLUTIONS, INC. -
Madison, WI

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Job Details

Full-time
$28 - $33 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Technical documentation
Microsoft Exchange
Windows
VLAN
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
Computer networking
Organizational skills
Microsoft Teams
SharePoint
Technical writing
UEM
IT
Technical project management
Microsoft 365 support
Desktop administration
Intune
Active Directory management
Time management

Full Job Description

IT Onboarding Engineer

Company Overview

Dependable Solutions specializes in a wide range of services, including tailored IT services and solutions for small and medium businesses and their owners in Wisconsin, Iowa, and Minnesota.

Dependable is committed to providing each and every one of our clients with high quality service and support.

Principles that Guide Us

The following serve as a foundation for our relationships with each other and the actions we take in the world.

Of the things we think, say or do:

Is it the truth?
Is it fair to all concerned?
Will it build goodwill and better friendships?
Will it be beneficial for all concerned?

Position Summary

The IT Onboarding Engineer is a critical member of the Dependable Solutions team, responsible for guiding new clients through a smooth, professional, and thorough onboarding experience. This role owns the onboarding process end to end — from initial discovery and documentation through tool deployment, configuration, and handoff to our service team.

This position is ideal for a technically well-rounded IT professional with MSP experience who is organized, process-driven, and thrives in a client-facing environment. A company vehicle is provided for all business travel.

Education and Professional Experience

Associate Degree or equivalent experience required. Minimum 4-5 years of hands-on IT experience, with at least 2 years in an MSP or multi-client environment strongly preferred.

Professional and Personal Traits

Must possess a high degree of flexibility and ability to work in constantly changing environments
Must have exceptional verbal and written communication skills, including comfort communicating directly with business owners and decision makers
Must demonstrate strong time management and organizational skills with the ability to manage multiple onboarding projects simultaneously
Must be a problem solver with strong critical thinking skills
Must have the ability to work effectively under pressure while maintaining a calm, professional demeanor
Must be a self-starter who takes ownership without being micromanaged
Must work effectively both independently and as part of a team
Must have a strong documentation discipline — if it isn't documented, it didn't happen
Must have a "let's get this done right the first time" attitude

Essential Duties and Responsibilities

Lead new client onboarding from kickoff through successful handoff to the service team
Conduct client discovery sessions to document infrastructure, users, applications, and business requirements
Deploy and configure RMM, M365, Entra ID, Intune, and security toolsets according to Dependable standards
Build and maintain accurate client documentation throughout the onboarding process
Perform endpoint configuration and desktop remediation as part of the onboarding process
Coordinate with senior engineers for complex infrastructure work (servers, firewalls, migrations) while maintaining overall project ownership
Communicate proactively with clients throughout onboarding to set expectations and deliver a consistent, professional experience
Conduct onsite visits to client locations across the Madison area and broader Wisconsin territory
Identify and escalate technical issues to appropriate team members promptly
Contribute to the continuous improvement of onboarding processes and documentation standards

Technical Skills

Required:

Microsoft 365 administration (Exchange Online, Teams, SharePoint) — 2-3 years
Microsoft Entra ID (Azure AD) and Intune/endpoint management
Basic networking concepts (DNS, DHCP, VLANs, firewalls)
Endpoint configuration and desktop support experience
Experience with PSA or ticketing platforms

Preferred:

Windows Server fundamentals
Experience working in an MSP or multi-client IT environment
Familiarity with cybersecurity tools and basic security configuration
Documentation platform experience (IT Glue, Hudu, or similar)

Job Type: Full-time

Benefits:

Company vehicle provided for business travel
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan

Education:

Associate (Preferred)

Experience:

IT experience: 4-5 years (Required)
Microsoft 365 Administration: 2-3 years (Required)
MSP or multi-client IT environment: 2 years (Preferred)
Networking fundamentals: 2 years (Preferred)

Work Location: Field-based, Madison area. Travel throughout Wisconsin required. No regular overnight travel expected.

Pay: $28.00 - $33.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Location: Hybrid remote in Madison, WI 53717

Quick Apply

Refine Your Search

desktop support engineer jobs in madison, wi

IT Onboarding Engineer

IT Support Specialist

IT Support Specialist

Onsite IT Support Technician

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IT Service Technician

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IT Support Specialist

IT Support Specialist

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