Top 21 Guest service agent Jobs in Madison, Wi

Front Desk Agent
Wisco Hotel Group —Madison, WI
- Part-time
- Basic math
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Empire Hotels Management —Madison, WI
- $17 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Paid time off
- Employee discount
Quick Apply
14d
Front Desk Agent
The Madison Concourse Hotel —Madison, WI
- From $17 an hour
- Part-time
- Background check
- Pass drug screening
- Hotel
- Free parking
- Disability insurance
Quick Apply
Front Desk Agent
Wyndham Garden Fitchburg —Fitchburg, WI
- $16 - $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Paid time off
- Flexible schedule
Quick Apply
1d
Reservations Agent
The Edgewater Hotel —Madison, WI
- Weekends as needed
- Computer literacy
- English
- Office
- Free parking
- Commuter assistance
Quick Apply
9d
Hotel Front Desk Customer Service Agent
Holiday Inn Express & Suites Madison Central —Madison, WI
- $17 - $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Staybridge Madison East —Madison, WI
- From $17 an hour
- Part-time
- Hotel
- Cleaning
- In-person
Quick Apply
9d
Agent Experience Coordinator
Modus Closing —Madison, WI
- $21.00 - $23.36 an hour
- Inventory management
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Guest Service Representative (Part Time)
Festival Foods —Madison, WI
- Part-time
- Cash register
- Mentoring
- In-person
- Paid parental leave
- Dental insurance
2d
Receptionist
BERGSTROM MADISON CHEVROLET —Madison, WI
- $15 - $18 an hour
- Part-time
- Dealership
- Data entry
- Cleaning
- Wellness program
- Paid holidays
Quick Apply
Guest Service Representative (Front Desk Agent) - ECHO Madison
J&P Hospitality Management, LLC —Madison, WI
- $13 - $15 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agent - Courtyard Madison West/Middleton
Schulte Hospitality Group —Middleton, WI
- $15 - $16 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
13d
Front Office Supervisor
The Edgewater Hotel —Madison, WI
- $20 - $22 an hour
- Part-time
- Bilingual
- Clean driving record
- Sales
- Free parking
- Commuter assistance
9d
Front Desk Agent
Holiday Inn & Suites Madison West/Middleton —Madison, WI
- From $16 an hour
- Weekends as needed
- Basic math
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Front Desk Sales Associate
PCRK Group —Madison, WI
- Part-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply
Wireless Sales Associate
Team Wireless - Verizon Authorized Retailer —Middleton, WI
- $25 an hour
- Weekends as needed
- Computer literacy
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Sales Associate
Little Green Apple Hallmark —Madison, WI
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
Quick Apply
Sales Leader
Little Green Apple Hallmark —Madison, WI
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Quick Apply

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Front Desk Agent
Wisco Hotel Group —Madison, WI
You are the key to exceeding guests' expectations through the reservation and sales process, check in and check out process, using proper telephone etiquette…
Quick Apply
Front Desk Agent
Empire Hotels Management —Madison, WI
Maintain an organized front desk area and ensure all guest information is kept confidential. Provide information about hotel amenities, local attractions, and…
$17 an hour
Quick Apply
14d

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You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation…
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Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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guest service agent jobs near madison, wi

Front Desk Agent

Wisco Hotel Group
Madison, WI

Quick Apply

Job Details

Part-time | Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance
Referral program

Qualifications

Basic math
Filing
English
High school diploma or GED
Organizational skills

Full Job Description

Full and Part-Time positions are available for the first shift from 7 am to 3 pm, and pay is based on experience. Must be willing to work weekends.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests' expectations through the reservation and sales process, check in and check out process, using proper telephone etiquette and basic telephone skills, addressing and handling guest comments and concerns, offering proper service and amenities of the hotel along with knowledge of area businesses and attractions, accurately balances daily cash and credit card transactions and has full knowledge of the hotel's safety and emergency procedures. Must perform the job with professionalism in a positive and friendly manner.

Essential Tasks/Functions:

Greet every guest that is met.
Assist guests with any special needs and always make guests the 1st priority.
Register guests and assign rooms. Accommodate special requests whenever possible.
Assist in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use Signature Selling Techniques (job requirement) to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department to ensure status accuracy.
Take same-day reservations and future reservations when necessary. Know and understand cancellation policies and guarantee policies.
File paperwork daily.
Process daily check-ins and check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Follow procedures for issuing and closing safe deposit boxes used by guests.
Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
Understand and offer frequent stay programs for both the Hotel brand program and the Wisco Hotel Group program.
Understand and track the Wisco Hotel Group Corporate Appreciation Program (CAP).
Use proper telephone etiquette.
Use proper mail, package, and message handling procedures.
Read and initial the shift log daily. Is aware of daily activities and meetings taking place in the hotel.
Handle and resolve guest complaints promptly.
Demonstrate good communication skills.
Write legibly. Perform basic math skills. Send and receive faxes. Ability to make copies and transparencies.
Promptly report to the Manager all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury, or other liability to individuals or company property.
Attend all department meetings.
Know all emergency and safety procedures. Is aware of accident prevention policies.
Maintain the cleanliness and neatness of the front desk area, lobby, and back office.
Supervise bell person during the shift.
Follow up on guest requests and daily callbacks to ensure guest satisfaction.
Report all damaged or dangerous furniture, fixtures, and carpet on the maintenance request form.
Carry out all company policies and procedures for safety and security.
Report any injuries.
Report all lost and found items to supervisor or front desk staff.
Job Requirements:
Read, write, speak, and understand English.
Neat and well-groomed appearance.
Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity, and the ability to carry up to 25 pounds on a regular and continual basis.
Pleasant personality and people skills.
Flexibility in scheduling, including weekends.
Maintain a high level of quality, service, and cleanliness.
Good communication skills and organizational skills.
Education: High School Diploma or equivalent.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may be established by Wisco Hotel Group hotels from time to time, is essential to the successful operation of the hotel.

Job Types: Full-time, Part-time

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Ability to Commute:

Madison, WI 53717 (Required)

Ability to Relocate:

Madison, WI 53717: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in madison, wi

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Reservations Agent

Hotel Front Desk Customer Service Agent

Front Desk Agent

Agent Experience Coordinator

Guest Service Representative (Part Time)

Receptionist

Guest Service Representative (Front Desk Agent) - ECHO Madison

Front Desk Agent - Courtyard Madison West/Middleton

Front Office Supervisor

Front Desk Agent

Front Desk Sales Associate

Wireless Sales Associate

Sales Associate

Sales Leader

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