Top 4 Help desk manager Jobs in Madison, Wi

IT Supervisor
State of Wisconsin - Health Services —Madison, WI
- $50.29 - $57.55 an hour
- Online Application
- Hybrid work
- Mid-level
- Presentation skills
- Team management
- Free parking
- Wellness program
2d
Manager, Technology Operations
Quartz —Madison, WI
- $116,800 - $146,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- 5 years
- Work from home
- Opportunities for advancement
Full Time Information Technology Manager
Behavioral Health Clinic —Madison, WI
- $80,000 - $110,000 a year
- Full-time
- Computer Science
- Customer service
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
22h
Service Delivery Analyst
Compeer Financial —Prairie du Sac, WI
- $64,300 - $102,200 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Wellness program
- Health savings account

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IT Supervisor

State of Wisconsin - Health Services
Madison, WI

Apply Now

Job Details

Full-time
$50.29 - $57.55 an hour
2 days ago

Benefits

Free parking
Wellness program
Mileage reimbursement
Paid holidays
Flexible spending account
Pension plan
Employee assistance program
Loan forgiveness

Qualifications

Staff supervision
Content creation for technical audiences
Presentations for conferences or internal meetings
Team management
Computer hardware
Managing projects

Full Job Description

Introduction

The Department of Health Services (DHS) , Disability Determination Bureau (DDB) is hiring an IT Unit Supervisor. The DDB is located at 1400 E. Washington Avenue. Free onsite parking is available!

This position will work Monday through Friday, daytime hours. A majority of the work will be onsite during the first year of employment with potential for 1 to 2 days remote work per week, after the first 12 months on the job, as business needs allow. This schedule may change based on operational need.

The DDB consists of approximately 250 employees, including some contractors. The DDB operates on a yearly budget of approximately $30 million funded by the Social Security Administration (SSA) performing medical determinations for SSA disability claims. The DDB also processes a small number of State Medicaid disability claims funded by DHS. The DDB must follow all SSA policies and regulations for safety, security and hiring as well as State of Wisconsin policies and regulations.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
Well Wisconsin Wellness Program.
A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
Public Service Loan Forgiveness Program employer.

Position Summary

As the IT Unit Supervisor, you will supervise staff, coordinate plans and assist in the development and maintenance of the Systems and Automation Section of the DDB. This position encompasses highly technical work that requires an understanding of both the SSA and the State of Wisconsin programs, policy, telephone, fax and computer systems. The DDB uses a combination of SSA systems and State of Wisconsin applications and computing platforms. Additionally, this position is the DDB’s lead Systems Security Officer with overall responsibility for all systems integrity, security policy development and documentation, security access reviews and identification & resolution of security threats.

Responsibilities include:

Planning and coordinating business analysis, design, implementation, daily operations, and monitoring of all SSA Disability Adjudication and State of Wisconsin systems utilized by the DDB.
Coordinating critical activities related to network management, software development recommendations to management and SSA, and implementation, business intelligence, desktop support, and daily systems operations in accordance with State of Wisconsin and SSA guidance and policies.
Maintaining an ongoing dialogue with the SSA and the State of Wisconsin in areas involving daily operations, network policies, network performance, planning and implementing upgrades, software deployment, security considerations, and capacity planning.

Salary Information

The starting pay is between $50.29 and $57.55 per hour (approximately $104,600 and $119,700 per year) depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as an IS Supervisor 2 and is in pay schedule and range is 70/02

Job Details

All applicants who are appointed to this position will be required to go through a complete federal background investigation. A suitability determination by the SSA is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems.

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.

Employees must have access to both a private workspace and secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Qualifications

Minimally qualified applicants will have all of the following:

Experience working in an IT department with computer hardware, software and networks (e.g., helpdesk, software/application development, cyber security, telecommunications systems, hardware/software upgrades, etc.).
Experience with IT project management (e.g., setting/managing project timelines, developing project plans, managing project budgets, etc.).
Experience leading the work of other staff (e.g., coaching, training staff, reviewing work, etc.).
Experience presenting complex or technical information in a variety of formats (e.g. verbal briefings, presentations, trainings, written reports, etc.) to both technical and non-technical audiences and key decision makers.

Well-qualified applicants will also have one or more of the following:

Experience working as a supervisor in an IT field or setting (e.g., hiring, training/orientating staff, assigning work, performance evaluations, discipline, etc.).
Experience translating/interpreting, organizing, and documenting business needs and requirements for IT systems and business solutions.
Experience providing ongoing maintenance, troubleshooting issues and developing and/or implementation of telephone systems.
Associate’s Degree or completed coursework in computer, AI or business related field.

Your letter of qualifications is limited to 2 pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

How To Apply

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
You may want to save a copy of the job posting for referencing after the deadline.
Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
Please monitor your email for communications related to this position.
Current or former permanent, classified, state employees must complete the online application process to be considered.
If viewing through an external site, please apply directly at Wisc.Jobs.
For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact DDB Human Resources at [email protected]

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

Deadline to Apply

The deadline to apply is July 28, 2026 at 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.

Apply Now

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help desk manager jobs in madison, wi

IT Supervisor

Manager, Technology Operations

Full Time Information Technology Manager

Service Delivery Analyst

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