Top 7 Hotel assistant Jobs in Madison, Wi

Assistant General Manager
Fairfield by Marriott —Madison, WI
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
- Paid time off
- Employee discount
Quick Apply
Assistant General Manager
Courtyard by Marriott —Madison, WI
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
- Paid time off
- Employee discount
Quick Apply
Hotel Front Office Manager
Holiday Inn Express & Suites Madison Central —Madison, WI
- $45,000 - $52,000 a year
- Full-time
- Inventory management
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
11h
Front Desk Associate/Receptionist
Super 8 Madison South —Madison, WI
- $14 - $16 an hour
- 8 hour shift
- Hospitality
- Spanish
- English
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Receptionist / Night Auditor
Quality Inn and Suites —Lodi, WI
- $13 - $17 an hour
- Part-time
- Basic math
- Hotel
- Accounting
Quick Apply
7d
Assistant General Manager (10am - 6pm)
Holiday Inn Express & Suites —Sauk City, WI
- $15 - $20 an hour
- Full-time
- Mid-level
- Hotel
- Driver's License
Quick Apply
4d

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Assistant General Manager

Fairfield by Marriott -
Madison, WI

Quick Apply

Job Details

Full-time

Benefits

Paid time off
Employee discount

Qualifications

Operations management
Inventory management
Managing hospitality teams
Performance management
High school diploma or GED
Team development
General management

Full Job Description

Fairfield Madison East

Assistant General Manager

Position Summary

The Assistant General Manager supports the General Manager in overseeing daily hotel operations at Fairfield Madison East. This role is responsible for helping lead the hotel team, delivering excellent guest service, driving operational performance, maintaining brand standards, and supporting profitability. The Assistant General Manager serves as a hands-on leader across departments and acts as the Manager on Duty when needed.

Key Responsibilities

Operations Leadership

Support the General Manager in managing day-to-day hotel operations.
Ensure all departments operate efficiently, including Front Desk, Housekeeping, Maintenance, Food & Beverage, and Sales support.
Serve as Manager on Duty and respond to guest, employee, and operational needs.
Monitor hotel performance, guest satisfaction, cleanliness, service quality, and brand compliance.
Assist with implementing Marriott/Fairfield brand standards, policies, and procedures.

Guest Service

Lead by example in delivering professional, friendly, and attentive service.
Resolve guest concerns promptly and professionally.
Review guest feedback, online reviews, and service scores to identify improvement opportunities.
Support a service culture focused on guest satisfaction and loyalty.

Team Leadership

Assist with recruiting, hiring, onboarding, training, coaching, and evaluating team members.
Provide daily direction and support to department supervisors and hourly associates.
Help manage schedules, labor costs, attendance, and performance expectations.
Promote a positive, respectful, and team-oriented work environment.
Ensure employees follow company policies, safety standards, and brand expectations.

Financial & Administrative Support

Assist the General Manager with budgeting, forecasting, expense control, and revenue goals.
Monitor labor, supplies, inventory, and operating costs.
Support cash handling, reporting, purchasing, payroll review, and invoice processing.
Help identify opportunities to improve profitability and operational efficiency.

Sales & Revenue Support

Partner with the General Manager and sales team to support occupancy, rate, and revenue goals.
Assist with local business relationships, group needs, and guest retention efforts.
Support front desk upselling, loyalty enrollment, and revenue initiatives.

Compliance & Safety

Ensure compliance with company policies, Marriott brand standards, local regulations, and safety requirements.
Support emergency procedures, security protocols, and property inspections.
Maintain a safe, clean, and well-functioning hotel environment for guests and employees.

Qualifications

Previous hotel leadership experience required; Assistant General Manager, Operations Manager, Front Office Manager, or similar role preferred.
Marriott or Fairfield brand experience strongly preferred.
Strong leadership, communication, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced hospitality environment.
Experience with hotel systems, guest service platforms, scheduling, and basic financial reporting preferred.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
High school diploma or equivalent required; hospitality or business degree preferred.

Physical Requirements

Ability to stand, walk, and move throughout the property for extended periods.
Ability to lift, carry, push, or pull up to 25 pounds as needed.
Ability to respond quickly to guest and operational needs.

Desired Competencies

Guest-focused leadership
Hands-on operational management
Strong team-building ability
Financial awareness
Professional communication
Accountability and follow-through
Problem-solving under pressure
Commitment to Marriott brand standards

Employment Type

Full-time, management position.

Reporting Structure

Reports directly to the General Manager.

Job Type: Full-time

Benefits:

Employee discount
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

hotel assistant jobs in madison, wi

Assistant General Manager

Assistant General Manager

Hotel Front Office Manager

Front Desk Associate/Receptionist

Front Desk Receptionist / Night Auditor

Assistant General Manager (10am - 6pm)

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