Top 10 Hotel receptionist Jobs in Madison, Wi

Hotel Front Desk Customer Service Agent
Holiday Inn Express & Suites Madison Central —Madison, WI
- $17 - $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
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Front Desk Agent
The Madison Concourse Hotel —Madison, WI
- From $17 an hour
- Part-time
- Background check
- Pass drug screening
- Hotel
- Free parking
- Disability insurance
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11d
Hotel Front Desk / Guest Service Rep
Hampton Inn & Suites – Madison / Downtown —Madison, WI
- $16 - $17 an hour
- Part-time
- Ability to stand for extended periods
- Communication skills
- Paid jury duty
- Paid holidays
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Front Desk Associate
Home2 & Tru by Hilton Madison East —Madison, WI
- From $16 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- Paid time off
Quick Apply
3d
Front Desk Agent
Courtyard by Marriott Madison East —Madison, WI
- From $16.50 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
Front Desk Associate
TRU By Hilton - Stoughton —Stoughton, WI
- $16.50 - $17.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
7d
Front Desk Agent
Wisco Hotel Group —Madison, WI
- Part-time
- Basic math
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
Night Auditor/ Front Desk
TRU By Hilton - Stoughton —Stoughton, WI
- $17.40 - $18.00 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Front Desk Receptionist / Night Auditor
Quality Inn and Suites —Lodi, WI
- $13 - $17 an hour
- Part-time
- Basic math
- Hotel
- Accounting
Quick Apply

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Front Desk Coordinator/Social Media Coordinator
Goldleaf Development, LLC —Sun Prairie, WI
Content Creation & Design: Proficiency with visual editing tools (e.g., Canva, Adobe Photoshop, ) to design eye-catching graphics, short-form video (Reels,…
Quick Apply
7d
Evening Hotel Guest Service Representative Full Time
Madison East DoubleTree by Hilton —Madison, WI
The Evening Hotel Guest Service Representative Full Time provides courteous, prompt service to our guests by answering the property’s phones, making…
$16 an hour
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Hotel Front Desk
Sonesta —Columbus, OH
Valid driver’s license required. Register guests, issue room keys, and provide information on hotel services and room location. Paid Vacation and Sick Days.
Front Desk Agent
The Westin Great Southern Columbus —Columbus, OH
You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation…
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2d

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Hotel Front Desk Customer Service Agent

Holiday Inn Express & Suites Madison Central -
Madison, WI

Quick Apply

Job Details

Part-time | Full-time
$17 - $19 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
Flexible schedule
Life insurance

Qualifications

Customer communication
High school diploma or GED
Decision making
Computer skills

Full Job Description

Hotel Front Desk Agent

Pay: $17 to $18/hour + Health Insurance + Benefits
Part-time and Full-time positions available (Weekends & Weekdays)

Position Summary:

The Front Desk Associate is responsible for delivering outstanding guest service by handling front desk operations including answering and transferring calls, guest check-in and check-out, taking reservations, and addressing guest needs. This role supports both customer service and sales functions related to guest registration, reservations, and payment processing. The goal is to ensure each guest enjoys a safe, welcoming, and exceptional stay through friendly, efficient, and attentive service in alignment with the hotel’s brand standards.

Position Overview:
Holiday Inn Express & Suites Madison Central, an award-winning hotel, is seeking a motivated professional Front Desk Attendant to join our team. We offer the opportunity to build a rewarding long term career in hospitality.

Benefits:

Bonuses
Flexible schedule
Dental insurance
Health insurance
Vision insurance
Short term disability
Paid vacation
Long Term Disability
Critical Illness
Hospital Indemnity
Accident Insurance
Life Insurance

Essential Duties and Responsibilities:

Provide outstanding customer service to ensure a comfortable and accommodating experience for all guests, supporting team and brand performance objectives.
Communicate effectively with management Collaborate with housekeeping and maintenance departments to ensure room readiness and address any guest needs.
Complete maintenance work order requests and promptly relay to supervisors.
Maintain accurate and timely communication across shifts through both verbal and written communication in logbook.
Provide information about hotel services, facilities, and local attractions.
Greet and welcome guests, assign rooms, and issue room keys with professionalism and accuracy.
Receive and deliver messages promptly and accurately.
Present guest folios and process payments for departing guests.
Respond promptly to guest issues and resolve complaints using sound judgment and empowered decision-making.
Facilitate services such as guest mail, faxes, and photocopying, ensuring accurate billing and timely delivery.
Promote and administer guest loyalty rewards program.
Maintain a clean and organized front desk, suite shop and lobby area, including restocking supplies and maintaining overall presentation.
Assist with meeting room bookings, setup, breakdown, and posting of related charges.
Deliver requested amenities (e.g., rollaway beds, cribs, linens) to guest rooms in a timely and courteous manner.
Balance cash drawers, prepare deposits with witness verification, and complete end-of-shift procedures.
Demonstrate proactive guest engagement and maintain a highly visible presence in public areas.
Ensure proper key control procedures are followed.
Train and support onboarding of new associates as directed by management.
Fully embrace and demonstrate the hotel's service culture and brand values.
Complete all shift-specific checklist tasks.
Perform additional duties as assigned by leadership.

Qualifications:

High school diploma or equivalent; hospitality certification or degree preferred.
Proven experience in a front desk role, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Proficiency in computer systems, including reservation software.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong organizational skills and attention to detail.
Flexibility to work in shifts, including weekends and holidays

Our Commitment:

At Holiday Inn Express & Suites Madison Central, we are committed to offering a supportive and inclusive workplace. We take an active role in the daily operations of all our properties, ensuring high levels of service and customer satisfaction. We offer continuous training and development opportunities to help our employees grow their careers in hospitality. Join us at Holiday Inn Express & Suites Madison Central and be a part of a team that values professionalism, customer satisfaction, and continuous improvement in the dynamic field of hospitality.

Quick Apply

Refine Your Search

hotel receptionist jobs in madison, wi

Hotel Front Desk Customer Service Agent

Front Desk Agent

Hotel Front Desk / Guest Service Rep

Front Desk Associate

Front Desk Agent

Front Desk Associate

Front Desk Agent

Night Auditor/ Front Desk

Front Desk Receptionist / Night Auditor

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