Studio Manager
Lead the Team. Elevate the Operation. Growth Potential.
OUR MISSION
The therapeutic massage experience we provide at A Better Body helps our clients live pain free, with less stress and empowers them to thrive in all aspects of life, because when you feel better, you DO better!
Are you an organized, strategic thinker who loves leading people, improving processes, and keeping a business operating at a high level? A Better Body, Madison's woman-owned, relationship-centered massage studio, is looking for a strong, people-focused Studio Manager to oversee the daily operations of our thriving wellness space.
This role is the backbone of the studio. You'll guide our leadership team, ensure our client experience stays exceptional, and make sure every operational piece fits together smoothly. You're the first point of support when team members need help with escalated issues, the person who can see the big picture, and the one who ensures small details never get missed.
A Real Career Path — Not Just a Job
This role is designed to grow. As A Better Body expands, this role has the potential within the next 2–3 years to grow into a General Manager role overseeing two or more locations. We're not looking for someone to fill a seat; we're looking for someone who wants to help build what comes next and grow into that future alongside us.
Our Culture — And How This Role Leads It
A Better Body is built on a culture of excellence, care, and personal growth. We've spent over a decade earning our reputation as Madison's go-to destination for high-quality therapeutic massage. Our clients rave about us, not just because of our exceptional providers, but because of the warm, welcoming environment our whole team creates.
We run on three things — Superfan Mindset, Show Up Bright, and Own It, Grow It — and this role doesn't just work inside that culture, it's responsible for carrying it. You'll be the one modeling those values for every leader on the team, and making sure they show up in how we treat clients and each other, every day.
We believe in taking care of our team just as much as we take care of our clients. We foster a supportive, collaborative workplace where your ideas matter, growth is encouraged, and work-life balance is valued and protected — not just talked about.
About the Role
The Studio Manager is the engine that keeps the business running smoothly. You will oversee all leadership roles — Client Experience Coordinators (CEC), Lead Therapist(s), and our Chair Massage Coordinator, plus the rest of the team — ensuring tasks are completed to our standards and the studio maintains its high level of service.
This is a leadership role, not a “doing everything yourself” role. Your work is building systems, delegating effectively, holding people accountable, coaching, and improving processes — stepping in yourself only when it's truly necessary. When your team is trained well, that should mostly mean true emergencies or escalations.
A Better Body has been owned and operated by the same person for over 14 years, and maintaining that level of quality is core to who we are. This role exists to protect that standard as we grow — you'll be directly responsible for making sure our reputation and operational excellence never slip, even as the business scales.
What You'll Be Doing
Daily
- Reflect on daily operations to identify areas for improvement and develop better processes
- Align process development with the company's annual goals.
- Understand and adapt the strategic annual plan for yourself and within the leadership team.
- Check in with the Client Experience Coordinator(s) — make sure they're supported and clear on priorities
- Review and respond to emails, organizing, delegating, and forwarding tasks as needed
- Approve and forward payments for A Better Body as needed
- Keep every delegated task moving toward completion, so nothing sits half-finished
- Maintain a high-level view of the day to ensure smooth operations across all departments
Weekly
- Lead a Weekly Accountability Meeting (WAM) with each leadership role to track priorities and KPIs (see below)
- Check in on the quality of social media content managed by our virtual assistant
- Continuously improve company processes
- Co-lead quarterly chair massage client check-ins with the Chair Massage Coordinator
- Attend networking events for relationship building
- Make cash deposits
Bi-Weekly, Monthly & Quarterly
- Answer payroll questions and process payroll (bi-weekly)
- Plan and lead staff meetings, delegating sections to leadership team members (monthly)
- Hold monthly alignment meetings with the Lead Therapist(s) and CEC (monthly)
- Lead hiring efforts: reviewing needs, holding interviews, attending job fairs, updating job postings (quarterly)
Yearly & As Needed
- Plan and delegate the Annual Client Appreciation Party; run the yearly Staff Satisfaction Survey; organize benefits meetings
- Adjust and update Vagaro settings as our software or needs change
- Interview, hire, and onboard new employees; train new leadership hires
- Recruit and assist with strategic new hires
- Approve schedule changes, help conduct yearly performance reviews, and handle major staff disciplinary matters
- Manage escalated client concerns that go beyond the CEC
KPIs — What Success Looks Like
This role carries real accountability — both for its own results, and for helping every leadership role hit theirs.
Your Core Success Metrics
Focus Area
Target
Financial
Maintain profitability goals — track daily toward revenue targets and stay within monthly budgets to hit profit targets
Employee Retention
90%+ per year, via active communication, 6-month check-ins, 1–2 staff surveys per year, and timely follow-through on what's raised
Operational
90%+ weekly action-item completion rate (100% of P1 projects), with processes/SOPs kept current and updated immediately as needs change
Team Development
9+ development events per year — 5–6 hands-on staff meetings, 1+ onsite CE class, 1+ special event or guest speaker, plus encouraging learning trades and sharing CE opportunities
Team KPIs You'll Help Drive (via Weekly Accountability Meetings)
Role
Key Metrics
Client Experience Coordinator
92%+ utilization rate; 80% client retention after a provider leaves; client re-engagement and membership quality assurance
Chair Massage Coordinator
2 new contracts signed per week; 24-hour response time; 100% accurate, on-time invoicing; 6 days or less to send sign-up links and complete admin tasks after a contract is signed, with 100% accuracy
Lead Therapist(s)
Models and tracks all LMT KPIs for other providers: 38%+ new client retention, membership enrollment rate, average booking frequency of more than once/month, and 100% on the New Client Satisfaction Survey
What You Bring
- A background in HR, operations, or team management — you've led people before and know how to build systems, not just enforce them
- Bachelor's degree in Business, Human Resources, or a related field preferred; equivalent professional experience will also be strongly considered
- Comfortable owning real financial responsibility — budgets, payroll, and profitability targets
- Highly organized, with strong follow-through and communication skills
- Skilled at delegating and holding people accountable kindly and clearly
- A proactive problem-solver with excellent judgment, comfortable balancing people leadership with process improvement
- Extremely strong communication and interpersonal skills
- Thrives in a fast-paced environment with a lot of moving parts
- Looking for a long-term leadership career — not just a job
Diversity & Inclusion
A Better Body is committed to building a team as diverse as the community we serve. We welcome candidates of all backgrounds, identities, and experiences, and we evaluate every applicant on their merit, qualifications, and alignment with our values.
Compensation & Benefits
What We Offer
- Base salary of $55,000/year, with total compensation up to $62,000/year including performance bonuses — bonuses are tied directly to hitting our Financial KPI (profitability and staying within budget)
- 33% employee discount on services & products
- Free massages
- Flexible scheduling within business hours
- 3% IRA match after 2 years
- Short-term disability, life, dental & vision insurance options
- Real leadership growth, including a potential path toward a General Manager role
- A supportive, positive, and uplifting environment
If you're excited about leading a team, elevating operations, and shaping the client experience at one of Madison's best-rated wellness studios, we'd love to hear from you.
Pay: $55,000.00 - $62,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
- Retirement plan
Application Question(s):
- Can you describe your previous experience in HR, operations, or team management?
- How do you approach delegating tasks and holding team members accountable?
- How do you prioritize tasks when everything seems urgent?
- Describe a complex problem you solved in a previous role. What was your approach and what was the outcome?
- What strategies do you use to ensure operational efficiency and high-quality client experiences?
- What are your long-term career goals, and how does this role align with them?
- Provide an example of a time you implemented a new technology or system that improved operations.
- Why are you interested in this position, and what do you hope to achieve here?
- Are there any commitments that might affect your availability for this role?
Work Location: In person
