Be part of a team that's committed to making a difference. We believe in our work and our customers.
Position Location
Remote Type
Hybrid
Office Location (if not fully remote):
4750 S Biltmore Lane , Madison, Wisconsin 53718
Job Description
Location: Madison Corporate Office (Hybrid Schedule)
Position Type: Full-Time, Entry-Level
Are you looking to build a rewarding career in the mortgage and finance industry?
As a Consumer Direct Loan Coordinator, you will work hand-in-hand with our Loan Officers to provide essential transactional support.
What You’ll Do:
From contract to closing, you will play a hands-on role in helping our clients achieve their homeownership dreams. Your daily responsibilities will include:
Deliver 5-star customer service to clients, real estate agents, and title companies by providing timely, friendly updates on loan progress.
Receive, organize, and prepare complete loan applications and files for processing, ensuring all closing documents are complete at least 48 hours in advance.
Utilize data gathered by Mortgage Loan Originators to prequalify customers, assist with loan locking and pricing, and generate/deliver necessary disclosures.
Attend daily team update meetings, assist Loan Processors with different loan scenarios, and help Loan Officers with client callbacks or administrative tasks (emailing, scanning, phone calls).
Step in to attend loan closings if the primary Loan Officer is unavailable.
What We Are Looking For:
Experience: 1+ years of related professional experience, preferably with some exposure to the mortgage industry or sales support.
Proven ability to stay organized and efficient in a fast-paced, constantly changing environment.
Exceptional communication skills and a demonstrated track record of excellent customer service.
Location: Ability to work a hybrid schedule out of our Madison Corporate Office.
Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.
Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.
Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.
We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at [email protected] . We can answer any questions and keep you updated on future opportunities.
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Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.
