Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER
1.0 FTE / 40 hours per week. Candidates must be a resident of the state of Wisconsin, have at least six months of medical interpretation experience, and hold CCHI or CMI certification or must be able to obtain it within six months of employment.
Under the direction, guidance and general supervision of the Population Health Manager, the Member Liaison Bilingual is responsible for providing interpreter services during clinic visits along with telephone outreach and follow-up to members and patients for arranging appointments, interpretation, translation, and facilitating transportation when needed. The incumbent will work closely with all departments to assist members and patients with language access needs and to help navigate the GHC-SCW system and help solve service issues when needed.
GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.
Job Specific Minimum Qualifications
1. High school education or equivalent is required. Post high school education is desirable.
2. Six (6) months to one (1) year experience providing medical interpretation services, or equivalent is required. Experience in an acute care or clinic setting is highly desirable.
3. National certification through the Certification Commission for Healthcare Interpreting (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI) is required.
4. Demonstrated proficiency in providing interpretation and translation in second language/English language is required.
5. Familiarity with different dialects or regional variations of the second language, if applicable, in order to facilitate better communication with the target audience.
6. Possession of a valid State of Wisconsin Driver license, access to a vehicle, and the ability to travel is required.
7. Access to a cellular phone for work is required.
8. Ability to provide consecutive phone interpretation when needed and occasional simultaneous interpretation.
9. Ability to work effectively with a diverse patient population.
10. Excellent customer services skills. Ability to be culturally sensitive and approach members and patients and others in a non-intimidating and supportive manner, and the ability to represent GHC-SCW in a professional and compassionate manner.
11. Ability to maintain organizational and patient confidentiality.
12. Knowledge and/or ability to learn HIPAA requirements.
13. Knowledge of or ability to learn and use various computer programs including Microsoft Office programs.
14. Willingness to learn the use of Epic for scheduling and documentation purposes.
15. Excellent problem solving and organizational skills.
16. Excellent oral and written communication skills.
17. Ability to listen, troubleshoot, and be flexible.
18. Ability to work efficiently and under stressful situations and harmoniously and cooperatively with the public and all GHC-SCW personnel.
19. Ability to understand and work closely with community contacts and resources.
20. Ability to function independently in order to meet organizational goals.
21. Ability to work a flexible schedule to meet customer needs.
The incumbent knows and abides by all Group Health Cooperative of South-Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.
Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.
Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.
Our Values
- We are a not-for-profit Cooperative
- We are member-centered
- We are equitable and inclusive
- We are quality-driven
- We are innovative
- We are community involved
We believe:
Healthcare is a human right.
In treating all people with dignity and respect.
There is strength in diversity.
Equity celebrates our humanity.
We are better together.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
