Top 11 Optical team leader Jobs in Madison, Wi

Optical Support Representative
Nobel Biocare —Madison, WI
- $21.80 - $26.70 an hour
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Paid holidays
- Disability insurance
3h
Team Lead
LensCrafters —Madison, WI
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
- Health insurance
- Paid time off
Optical Supervisor - Hilldale
Warby Parker —Madison, WI
- Overtime
- Mid-level
- Mentoring
- Fair chance
- AD&D insurance
- Employee stock purchase plan
Quick Apply
Clinical Services Manager
Stanton Optical —Madison, WI
- Online Application
- Mid-level
- In-person
- 1 year
Quick Apply
5d
Optometrist-Madison, WI-LensCrafters
LensCrafters —Madison, WI
- Full-time
- Mid-level
- Clinic
- Organizational skills
- Health insurance
- Paid time off
7h
optician
Wisconsin Vision —Madison, WI
- Full-time
- Basic math
- High school diploma or GED
- Clinic
- Vision insurance
PRN-Optometrist
DOCS Health —Madison, WI
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Optometrist – Part-Time
SEE Eyewear —Madison, WI
- $70 - $100 an hour
- Part-time
- Patient care
- Communication skills
- Entry level
- Flexible schedule
Quick Apply
Optical Stylist, Part-Time
SEE Eyewear —Madison, WI
- Part-time
- Microsoft Excel
- Merchandising
- Ability to stand for extended periods
Quick Apply
Doctor of Optometry - Weekend/Fill In Coverage
Hëda —Evansville, WI
- $120 an hour
- Weekends as needed
- Primary Care
- Mid-level
- Clinic
- Loan repayment program
- Flexible schedule
Quick Apply

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Sr Production Technician - Final Inspector
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Team Lead - Manufacturing
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Provide production data as required for the functional area and develop understanding of key production metrics. Able to lift up to 25 pounds.
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Optical Support Representative

Nobel Biocare -
Madison, WI

Apply Now

Job Details

$21.80 - $26.70 an hour
3 hours ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Microsoft Outlook
Client rapport building
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Decision making
Team training
Data interpretation
Technical training
Technical Proficiency
Quality data entry
Customer data entry

Full Job Description

United States of America, Wisconsin, Madison

R5027100

United States of America

Customer Support

Job description

The Optical Support Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. This includes general and somewhat complex troubleshooting of the optical properties of the system. A strong optical background would be beneficial for this role. They will be responsible for contributing to company revenue by consistently meeting productivity and quality standards. This is an onsite position.

Job requirements

Essential Duties and Responsibilities:

Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing.
Regularly monitors emails and ensures department goals are met while providing exceptional customer service.
Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.
Proactively informs leadership of any issues or challenges foreseen.
Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues.
Create and maintain customer accounts.
Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.
Meets individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels.
Engage customers through outreach to ensure product satisfaction.
Resolves technical issues over the phone or via video conference and prepares Return Merchandise Authorizations (RMA) as needed.
Leverage optical knowledge to resolve complex technical issues presented by customers, sales reps and internal peers.
Analyze and troubleshoot provided data used to manufacture products, including but not limited to prescription and measurement data.
Recommend specific products to proactively close phone sales.
Participate in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction.
Complete annual compliance trainings via computer.
Attends required department trainings or events on and offsite when needed.
Follows company policies and procedures including quality and safety.

Incidental Duties: The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to function in a fast-paced environment, where priorities may change rapidly. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High school diploma or equivalent required.
Minimum of 1-year relevant customer service work experience required.
Experience providing customer service to international customers, highly preferred.
Optical background preferred
American Board of Opticianry (ABO) certification preferred but not required

Skills and Abilities:

Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required.
Proven success in quickly learning computer systems required.
Excellent data entry accuracy and strong attention to detail required.
Effective verbal and written communication skills in English required.
Proficiency in reading and interpreting documents in English required.
Proven success in prioritizing assigned work required.
Ability to gather, understand, and interpret information required.
Good analytical and conceptual thinking skills required.
Comfortable providing training and guidance to peers on technical processes and best practices.
Ability to troubleshoot to resolution required.
Ability to build and maintain good rapport and handle situations with confidence, tact, and resourcefulness required.
Customer-centered mindset and ability to effectively deescalate emotions required.

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Constantly sits/stands.
Frequently uses hands and fingers.
Occasionally walks and stands.
Rarely bends and stoops.
Occasionally reaches up/down with arms.
Occasionally lifts and/or moves up to 5 lbs.

#LI-TP1
IND123

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$21.80 - $26.70 per hour

Operating Company:

Nobel Biocare

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Nobel Biocare

Operating Company:

Nobel Biocare

Location:

United States of America, Wisconsin, Madison

Date Posted:

August 18 , 2026

Req Number:

R5027100

Benefits

Caring for our employees and their families

Health & Wellbeing

We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.

Retirement & Financial Benefits

We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.

Life & Disability Insurance

We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.

Paid Time Off

We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.

Learning & Career Development

We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.

Our hiring process

At Envista, we’re committed to helping you feel conﬁdent and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

1. Application Review

After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.

2. Interviews

You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.

3. Offer Decision

If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.

4. Onboarding

Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.

Apply Now

Refine Your Search

optical team leader jobs in madison, wi

Optical Support Representative

Team Lead

Optical Supervisor - Hilldale

Clinical Services Manager

Optometrist-Madison, WI-LensCrafters

optician

PRN-Optometrist

Optometrist – Part-Time

Optical Stylist, Part-Time

Doctor of Optometry - Weekend/Fill In Coverage

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