About the role
Madison Truck Equipment, Inc. is hiring a Sales & Operations Coordinator to be the central point of contact for our customers and the timing brain behind our production schedule. This role combines customer-facing sales coordination with the operations discipline of purchasing and scheduling — making sure that what we order from vendors arrives in step with chassis availability and technician capacity, not months before either.
We've been building and servicing work trucks in Madison for over 60 years — snow plows, dump bodies, lift gates, hydraulic pumps, cranes, van bodies, ladder racks, safety lighting, PTO/pump combinations, and the full line of accessories the construction, excavation, municipal, and service industries depend on. Our shop builds custom work trucks for fleets that need their equipment running tomorrow morning.
Why this role exists
When sales locks in a customer order, the salesperson's instinct is to immediately order the equipment from our vendors. But equipment sitting in our yard for months waiting on a chassis is working capital we can't recover — we owe the vendor, the equipment is depreciating, and we can't invoice the customer until install. Our sales team has told us directly: they'd love to hand the timing of those purchase orders to someone whose job is to get it right.
That's the job. You'll work with the owner daily on the production schedule, you'll know when chassis are landing and which technician slots are open, and you'll release purchase orders to vendors so that equipment arrives when we're ready to install it — not before. The salespeople close the deal. You make sure we don't tie up cash we don't have to.
The dollar amounts on these decisions are real. The job is meaningful.
Is this you?
- Curious about how custom work trucks get built, equipped, and scheduled through a shop
- Comfortable holding a calendar in your head — chassis arriving, technicians available, vendor lead times — and seeing where they fit together
- Happy with a busy day of human contact: counter, phone, email, walk-ins, shop floor, owner check-ins
- The kind of person who enjoys building a family budget. Not because budgeting is fun, but because you genuinely like fitting numbers together to solve a problem. You'll do this all day — building customer quotes, calculating vendor costs, balancing what we owe against what's coming in
- Comfortable being the calm, organized center of a busy team. Sales wants to hand you the timing problem because they trust the person doing it
- Detail-oriented note-taker — you won't leave a customer hanging or forget which vendor confirmed which delivery date because you wrote it down
- Willing to walk out to the lot and help a customer load a snow plow into their pickup. This isn't a pure desk job
What you'd do day to day
Customer side:
- Greet customers in person and on the phone
- Build quotes for custom work trucks and accessories — pricing components, calculating totals, presenting options
- Process orders and keep customers informed throughout the build
- Coordinate the handoff when a truck or order is ready, including helping load smaller items
Operations side:
- Meet daily with the owner to review the production schedule — what's landing, what's building, what's shipping
- Release purchase orders to vendors at the right time — early enough that equipment arrives before install, late enough that it doesn't sit in our yard burning cash
- Track chassis arrivals, technician availability, and equipment delivery dates in one coherent picture
- Build relationships with our vendors — Crysteel, Knapheide, Tommy Gate, Maxon, Western, Boss, Henderson, and many others — including delivery scheduling and payment-term coordination
- Take detailed notes on every open order so nothing falls through the cracks
- Build product and supplier knowledge over time — your second year will be substantially easier than your first
What we're looking for
- Strong customer-service instincts paired with operations discipline — the combination matters
- Comfortable on phone, email, and computer for most of the workday
- Naturally curious — you want to understand how things work, both the trucks and the business
- Detail-oriented with reliable note-taking habits
- Comfortable doing arithmetic, building quotes, and tracking dollars
- Calendar-literate — you can hold multiple overlapping timelines in your head and know when something doesn't fit
- Comfortable making and communicating timing decisions — "we'll order this in three weeks, not today" — and explaining why to both sales and vendors
- Physical ability to occasionally lift, carry, and help load accessories
- Prior experience in dispatching, scheduling, purchasing, project coordination, construction supply, or truck/equipment dealerships is a strong plus
- Prior sales experience helpful but not required — we'll teach you the products if you bring the right mindset
What we offer
- $25–32/hour to start, based on experience, with raises tied to growing capability
- Paid bi-weekly
- All federal holidays paid
- Paid personal time, PTO, and sick time after one year
- $250 tool/equipment allowance, twice per year
- $200 safety boot allowance every 2 years
- Uniforms provided after 90-day probationary period
- Family-owned, 60+ years in Madison, owner-operated — you'll work directly with the owner every day
Hours
Monday–Friday, 7:30 AM – 4:00 PM. No evenings, no weekends. Occasional overtime available when shop volume spikes.
How to apply
Stop in and fill out an application at 2410 S. Stoughton Road, Madison, WI 53716, Monday–Friday between 7:30 AM and 4:00 PM. Or apply through Indeed and we'll be in touch.
Ask for Mike Dwyer, Owner & President. We make hiring decisions in-house. The person who interviews you is the person who decides — and the person you'd be working alongside every day on the production schedule.
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience:
- Inventory Control: 3 years (Preferred)
- customer: 1 year (Required)
Work Location: In person
