Top 3 Senior technical support Jobs in Madison, Wi

Senior Systems Engineer
Clarity Technology Group —Madison, WI
- Full-time
- 5 years
- Office
- Windows
- Health insurance
- Dental insurance
3d
Senior Associate - Biomanufacturing, Compliance - Manufacturing Technical Support
Catalent —Madison, WI
- Email
- English
- Master's degree
- Ability to lift 50 pounds
- Paid holidays
- Health insurance

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Senior Associate - Biomanufacturing, Downstream/mRNA
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Lead rapid response as incident commander, providing real-time troubleshooting and technical support for manufacturing operations.

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Senior Systems Engineer

Clarity Technology Group -
Madison, WI

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Job Details

Full-time
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

SSO
Customer communication
Teamwork
Cloud infrastructure
Wireless network configuration
Microsoft Exchange
Windows
Network infrastructure
Hyper-V
Cloud service support
Desktop (troubleshooting support)
Azure AD
Networking equipment (troubleshooting support)
Network security appliance implementation
Desktop administration
Customer service problem-solving
Intune
Server hardware support
Active Directory management

Full Job Description

You are an experienced troubleshooter who enjoys solving complex technical problems.
You are a strong communicator who understands that great IT support starts with great customer service.
You are collaborative, curious, and always looking for opportunities to expand your skills.

We are seeking an enthusiastic and customer-focused Level 3 IT Support Engineer / Systems Administrator to join our IT service team. In this role, you will support a wide variety of client networks, systems, and cloud environments while helping deliver the best possible customer experience.

Each day will bring new challenges requiring creative problem-solving, analytical thinking, and clear communication. You will work alongside our collaborative technical team to troubleshoot complex issues, administer client systems, and maintain reliable and secure IT environments.

This is an excellent opportunity for an experienced IT professional who enjoys hands-on technical work, values strong client relationships, and wants to continue developing their skills in a supportive team environment.

Clarity Technology Group, Inc. is a Managed Service Provider dedicated to delivering exceptional service and technology solutions. Our close-knit team consists of passionate technicians and software engineers who thrive in a flexible, relaxed office environment while meeting and exceeding client expectations.

If you are looking for a challenge and believe you are a good fit for our team, we encourage you to apply.

Duties & Responsibilities

Provide great customer service and technical support
Troubleshoot hardware, software, network, and server issues
Support Microsoft environments including Windows Server, Active Directory, Hyper-V, Microsoft 365, Entra ID, Intune, Exchange Online, and SSO
Configure and troubleshoot firewalls, switches, wireless networks, servers, and workstations
Assist with system upgrades, migrations, deployments, and other client projects
Work with other technicians to resolve issues and complete projects
Keep clients informed and explain technical issues clearly
Maintain system documentation and technical procedures
Look for ways to improve client security, reliability, and performance
Share knowledge and help the team improve

Experience & Skill Requirements

Strong communication and customer service skills
Good troubleshooting and problem-solving skills
Able to stay organized and handle multiple priorities
Dependable, proactive, and willing to take ownership of issues
Comfortable working independently and as part of a team
Experience supporting Windows desktop and server environments
Experience with Microsoft 365, Active Directory, Entra ID, Hyper-V, Intune, and SSO
Experience with firewalls, switches, networks, servers, and workstations
Willing and able to learn new technologies
5+ years of technical support or systems administration experience preferred

Why Join Us

Flexible and relaxed work environment
Work with an experienced and supportive technical team
Exposure to a wide range of technologies and client environments
Opportunities to learn, grow, and build hands-on experience
Team-focused culture where people help each other
Opportunity to make a real difference for our clients
Strong focus on customer service and work-life balance

Compensation based on experience and qualifications.

This is a full-time position with opportunity for growth. We offer a very collaborative and supportive culture, flexible scheduling and a comfortable work environment which . Benefits include 401(k), flexible PTO, disability and health/dental/vision/life insurance options.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Compensation Package:

Bonus opportunities
Yearly pay

Work Location: In person

Apply Now

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senior technical support jobs in madison, wi

Senior Systems Engineer

Senior Associate - Biomanufacturing, Compliance - Manufacturing Technical Support

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