Top 10 Service desk technician Jobs in Madison, Wi

Part-Time Help Desk Technician
pc/nametag —Verona, WI
- Part-time
- Background check
- Mid-level
- Windows
- Employee discount
- Flexible schedule
Quick Apply
4d
Helpdesk Technician
Arrowhead Pharmaceuticals —Madison, WI
- $55,000 - $67,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply
14d
211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST
United Way —Madison, WI
- $55,000 - $60,000 a year
- Full-time
- English
- Mid-level
- SQL
10d
Customer Support Technician
Rigbot —Madison, WI
- Computer science
- Computer Science
- Bachelor of Science
IT Support Technician
AprilAire —Madison, WI
- Full-time
- Hospitality
- Computer science
- Computer Science
- Free parking
3d
Field Technician
Summit Credit Union —Cottage Grove, WI
- Mid-level
- Office
- Windows
PC Technician 1
Ampro Data Services Inc —Madison, WI
- From $19 an hour
- Full-time
- Organizational skills
- In-person
- 1 year
- Health insurance
- Paid time off
Quick Apply
17h

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Helpdesk Technician
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Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in…
$55,000 - $67,000 a year
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Part-Time Help Desk Technician
pc/nametag —Verona, WI
Associate degree, relevant coursework or certifications, or equivalent hands-on experience in information technology, system administration, network…
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service desk technician jobs near madison, wi

Part-Time Help Desk Technician

pc/nametag -
Verona, WI

Quick Apply

Job Details

Part-time
4 days ago

Benefits

Employee discount
Flexible schedule

Qualifications

Customer communication
Windows
IT infrastructure
Computer hardware
Microsoft 365 support
TCP/IP
Desktop administration
Associate's degree
Active Directory
VPN

Full Job Description

Permanent, on-site, part-time — approximately 25 hours/week. Monday–Thursday, 6-hour days preferred; some scheduling flexibility.
No late nights, weekends, or holidays!

pc/nametag is looking for a positive, employee-focused, proactive and detail-oriented Help Desk Technician to join our team in a permanent on-site part-time (25 hours per week). As the primary point of contact for employee technical support, you'll help keep our team productive by troubleshooting day-to-day IT issues, setting up hardware and software, supporting new employees, maintaining documentation, and coordinating with internal and external resources when issues need to be escalated.

We’re proud to be a 5x recipient of Madison’s “Top Workplaces” Award and part of Avery Products Corporation. That means you get the best of both worlds: the close-knit culture of a 90+ person team, backed by the strength and success of a growing global network.

Key Responsibilities:

Own and manage incoming IT support requests from initial contact through resolution or appropriate escalation.
Provide timely, professional technical support to employees in person, via email, and through Microsoft Teams.
Troubleshoot hardware, software, connectivity, printer, and other day-to-day technology issues both in person and remotely.
Set up new employees with the accounts, software, hardware, and IT training needed for their roles.
Support employee training related to IT equipment and IT-managed software.
Set up, configure, repair, and replace PCs, peripherals, and other hardware as needed.
Create and maintain clear documentation for IT systems, processes, and common support issues.
Coordinate with outside support vendors to resolve issues and implement software or hardware changes.
Assist with routine IT monitoring, including sign-in logs, Windows updates, system alerts, and warnings.

Qualifications:

Associate degree, relevant coursework or certifications, or equivalent hands-on experience in information technology, system administration, network administration, or a related field.
2 years of experience in a Help Desk, technical support, or IT troubleshooting environment.
Schedule: On-site work, approximately 25 hours/week. Monday–Thursday, 6-hour days preferred; some scheduling flexibility.
Working knowledge of Microsoft Windows and Microsoft 365 applications and tools.
Familiarity with Active Directory and user/account administration.
Experience troubleshooting PCs, printers, peripherals, and network-connected devices.
Familiarity with remote support, VPNs, and basic networking concepts such as TCP/IP and DNS.
Strong problem-solving and critical-thinking skills.
Excellent customer service and communication skills.
Ability to manage multiple requests, prioritize effectively, and follow issues through to resolution.

Bonus points for experience with: Windows Server environments, LAN/WAN technologies, IT infrastructure monitoring, or working with third-party technology vendors.

Who We Are:

At pc/nametag, we believe meaningful connections are created through shared experiences. That’s why we've made it our mission to create a more connected world through innovative, socially conscious products and service offerings. Best known for our customizable identification items like name badges, lanyards, and ribbons, pc/nametag helps business and event professionals deliver unforgettable meetings, conferences, and gatherings that make an impact.

What we offer:

Our employees are our greatest asset. That's not just a catchy phrase—it's the pc/nametag way! We support you by offering tons of opportunities for growth, development, and support.

Permanent part-time schedule (25 hours/week) with flexible daytime hours
Competitive compensation based on experience
No late nights, weekends, or holidays!
Growth and development opportunities
Award-winning workplace culture
Complimentary coffee bar, snacks, company events, and team outings
Convenient location in Verona, WI

Did we mention we love having fun? Team outings, catered lunches, themed dress-up days, and ice cream socials are just a few of the ways we bring some fun to the workweek.

Join the Tag Team!

If you're ready to join a company where you can learn, grow, and celebrate your hard work in a supportive environment, pc/nametag is the place for you. Learn more by visiting our website at pcnametag.com.

Apply online with your resume and indicate Help Desk Technician, Part-Time in the subject line. We are proud to be an equal opportunity employer and provide a drug-free workplace.

Benefits:

Employee discount
Flexible schedule

Experience:

Help Desk and technical support: 2 years (Required)

Ability to Commute:

Verona, WI 53593 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk technician jobs in madison, wi

Part-Time Help Desk Technician

Helpdesk Technician

211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST

Customer Support Technician

IT Support Technician

Field Technician

PC Technician 1

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