Top 62 Customer service coordinator Jobs in Madison Heights, Mi

Customer Solutions Coordinator
Arcwood Environmental, LLC —Livonia, MI
- Full-time
- Background check
- Pass drug screening
- Mid-level
10d
Part-Time ONSITE Client Coordinator
ExamWorks —Southfield, MI
- $17 - $19 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
Quick Apply
Client Service Coordinator
BDA —Troy, MI
- $50,000 - $52,000 a year
- 18 years or older
- Oracle
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
11d
Service Dispatcher / Customer Coordinator
Universal Home Services —Clinton Township, MI
- $50,000 - $65,000 a year
- Full-time
- Computer literacy
- Office
- Team management
- Paid training
- Paid holidays
Quick Apply
Front Desk Coordinator
Woodward Smiles —Royal Oak, MI
- $18 - $25 an hour
- Full-time
- Dental office
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Customer Experience coordinator
Marshalls —Warren, MI
- $15.25 - $15.75 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Customer Care Coordinator (C3)
Hagopian Cleaning Services —Oak Park, MI
- Call employer
- Communication skills
- Entry level
Client Service Coordinator
WalkerHealthcare —Bloomfield Hills, MI
- $24 - $28 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Microsoft Office
Quick Apply
Customer Care Coordinator
Michigan Humane —Detroit, MI
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid parental leave
5d
Customer Service Coordinator
1-800 Hansons LLC —Troy, MI
- $18 - $20 an hour
- Overtime
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
4d
Customer Service and Logistics Coordinator
iGAM SOLUTIONS —Detroit, MI
- $21 - $26 an hour
- Monday to Friday
- 5 years
- Mid-level
- Office
Aesthetic Front Desk Coordinator – Part-Time
Diamond Accelerator —West Bloomfield Township, MI
- $20 - $25 an hour
- Part-time
- Surgery
- Organizational skills
- 1 year
- Employee discount
- Flexible schedule
Quick Apply
3d
Patient Care Coordinator
BIRDI, INC —Plymouth, MI
- Extended hours
- Remote
- Research
- High school diploma or GED
- Analysis skills
Quick Apply
Customer Service Coordinator
FRIEDMAN MANAGEMENT COMPANY —Farmington Hills, MI
- Full-time
- Hospitality
- Microsoft Outlook
- Mid-level
Quick Apply
Front Desk Coordinator
Reveal Salon & Beauty —Berkley, MI
- $14 an hour
- Part-time
- In-person
- Entry level
- Employee discount
Quick Apply
10d
Customer Experience Coordinator
Cintas —Troy, MI
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Profit sharing
- AD&D insurance
Front Office Coordinator
TURNING POINT INC —Mount Clemens, MI
- $17 - $19 an hour
- Part-time
- Clean driving record
- Microsoft Outlook
- Office
- Loan forgiveness
4d
Front Desk Coordinator
US Rehabilitation & Health Services Inc —Livonia, MI
- $18 - $22 an hour
- Full-time
- Organizational skills
- Entry level
- Travel reimbursement
- Continuing education credits
Quick Apply
1d
Account Support Coordinator
Whitlam Group —Roseville, MI
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Disability insurance
Front Desk Coordinator
Shelby Dental Care —Shelby Twp, MI
- Full-time
- Dental office
- High school diploma or GED
- Associate's degree
- 401(k)
- Paid time off
3d

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Customer Solutions Coordinator

Arcwood Environmental, LLC -
Livonia, MI

Apply Now

Job Details

Full-time
10 days ago

Qualifications

High school diploma or GED

Full Job Description

Overview:

About Arcwood

Every advancement—from the products we use to the medicines and technologies we depend on—creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

We move forward together, one team with a shared purpose, counting on each other every day. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do:

Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
Solve Problems Creatively: We push for better – advancing technologies, processes, and ideas that protect human health and the environment.
Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together – with our customers, and with each other.
Deliver for Customers: We put customers at the center of all we do. When we live our values – lead with safety, solving problems creatively, and owning our work together – the result is clear: we deliver exceptional value for our customers.

We’ve reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers’ evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Essential Functions & Responsibilities :

Customer Solutions Coordinator
As a Customer Solutions Coordinator you will be responsible for orchestrating the service delivery process for Arcwood customers. This role will lead and guide the customer through the entire process for service delivery, including establishing customer profiles and eventually transferring required information for customer invoicing.

Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Follows all processes and standards implemented by regional leadership and the Customer Experience excellence team
Serves as the primary point of contact for customers within an assigned service center, providing an excellent customer experience by orchestrating all aspects of the service delivery process
Ensures that relevant parties (Technical Solutions Coordinator, Technical Services, Logistics, etc.) have input into the process at the appropriate stages and in a timely manner
Maintains ownership of communications (both internal and external) for all aspects of the service delivery process
Responds to inbound requests from new customers, providing standard quotes for Tier 4 customers (inside sales) and transitions customer support to the appropriate Sales team contacts
Participates in the transition process from Sales to Service Delivery regions for new customers and facilitates the onboarding of new customers, ensuring the customer is made aware of Arcwood processes and appropriately set up within Arcwood systems
Utilizes knowledge of chemistry principles and DOT/RCRA regulations to create and assist customers with the completion of waste profiles
Maintains an understanding of Arcwood facilities, treatment capabilities, and internal process codes; partners with Technical Solutions Coordinator to provide preapproval for bringing waste into our network – in the event waste materials are complex, seeks centralized team expertise
Provides approval for generic and copy-over profiles
Ensures that records of customer prices are updated and match the quoted rates; communicates new quotes/finalized prices to the customer and ensures that all prices and quotes are aligned with Arcwood policies and approved by Account Managers (except for Tier 4)
Receives customer requests from Transport and Disposal services; creates orders in the system, partners with the customer to obtain all required information to create accurate and detailed service requests and follows up on service to ensure satisfaction
Creates shipping documentation, manifests, and labels as needed
Ensures the proper destination for waste, seeking input from Technical Solutions Specialists when needed:
- For internal treatment and disposal: ensures that waste stream is approved in a reasonable time to meet customer expectations
- For third-party treatment and disposal: partners with regional team and third-party approvals to obtain TSDF approvals, prices and transport/logistics
Partners with Operations on discrepancies and off-specs in the waste Arcwood collects and ensures they are recorded in a systematic way for further review
Works to move discrepancies or off-specs out of the review holding area as quickly as possible; identifies systematic or recurring issues and escalates to leadership so issue root causes can be resolved
Transfers required information to the Billing team, according to standards established by Billing, ensuring the timely and accurate issuing of invoices; serves as the coordinator for responding to any billing or customer invoice queries as needed
Maintains accurate records of customer contacts and requirements within Arcwood systems
Provides support from an Arcwood Service Center location (ideally, one supported by this role) and proactively builds knowledge by asking questions of technical staff, participating in ride-a-longs and visiting customer sites
Prioritizes in-person and phone discussions to resolve issues with internal teams to minimize emails generated; approaches communications with customers in a similar way to build rapport, unless otherwise indicated by the customer’s preferences
Takes on additional duties as assigned to support the team and organization

Education : - High school diploma or equivalent (required) - Bachelor’s degree in environmental science or related field (preferred) Experience:

2+ years of relevant customer experience, project management or office experience (required) -OR-
In lieu of degree, 6+ years of customer experience, project management, or office experience (required)
Previous experience within environmental waste or a related technical area (preferred)

Benefits, Compensation & Workforce Diversity: Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you’ll have the chance to build skills, take on new challenges, and build a career. When you join Arcwood, you join a team that honors its legacy, values hardworking people, and shows up every day to protect people, communities, and the future we share. Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws. A post-offer drug screen and background check will be required. Physical Job Requirements

Apply Now

Refine Your Search

customer service coordinator jobs in madison heights, mi

Customer Solutions Coordinator

Part-Time ONSITE Client Coordinator

Client Service Coordinator

Service Dispatcher / Customer Coordinator

Front Desk Coordinator

Customer Experience coordinator

Customer Care Coordinator (C3)

Client Service Coordinator

Customer Care Coordinator

Customer Service Coordinator

Customer Service and Logistics Coordinator

Aesthetic Front Desk Coordinator – Part-Time

Patient Care Coordinator

Customer Service Coordinator

Front Desk Coordinator

Customer Experience Coordinator

Front Office Coordinator

Front Desk Coordinator

Account Support Coordinator

Front Desk Coordinator

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