Top 464 Hotel Jobs in Madison Heights, Mi

Guest Service Agent / Front Desk
Hyatt House Royal Oak / Birmingham, MI —Royal Oak, MI
- $16 - $18 an hour
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
Customer Service Representative - Front Desk
Travelodge by Wyndham —Madison Heights, MI
- $15 - $20 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick Apply
14d
Housekeeping / Room Attendant / Laundry Attendant
Hyatt House Royal Oak / Birmingham, MI —Royal Oak, MI
- $15 - $17 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Employee discount
Quick Apply
6d
Full Time Front Desk Agent/Host
Hyatt Place Royal Oak —Royal Oak, MI
- From $16 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills
- Flexible schedule
Quick Apply
5d
Front Desk Agent
Marriott International, Inc —Dearborn, MI
- $20.18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Guest Experience Specialist
Marriott International, Inc —Warren, MI
- $15.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
Assistant General Manager
Marriott International, Inc —Detroit, MI
- $102,000 - $128,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
Housekeeper
Marriott International, Inc —Troy, MI
- $19.40 an hour
- Full-time
- Hotel
- Entry level
2d
Housekeeping Room Attendant
Sonesta —Warren, MI
- Weekends as needed
- Basic math
- Hotel
- Ability to lift 75 pounds
- Paid parental leave
- Health savings account
Front Desk Clerk/Night Auditor
Comfort Inn Troy/Birmingham —Clawson, MI
- From $16 an hour
- Overnight shift
- Bilingual
- In-person
- Communication skills
- Free parking
- Health insurance
Quick Apply
10d
Hotel General Manager
SpringHill Suites by Marriott Detroit Troy —Troy, MI
- From $60,000 a year
- Full-time
- Hospitality
- Hotel
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Guest Service Representative
Marriott International, Inc —Detroit, MI
- $20.65 an hour
- Full-time
- Hotel
- Entry level
13d
ASSISTANT GENERAL MANAGER
NORTHERN HOTELS GROUP, LLC —Southfield, MI
- $70,000 - $80,000 a year
- Inventory management
- Writing skills
- Mid-level
4d
Part-Time Front Desk Agent
Home2 Suites Troy —Troy, MI
- Part-time
- Front desk
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
12d
Guest Service Agent Front Desk - FT
MotorCity Casino Hotel —Detroit, MI
- $18.30 an hour
- Full-time
- Mid-level
- Windows
- Hotel
- Free parking
- Health insurance
Quick Apply
Food Cashier - PT
MotorCity Casino Hotel —Detroit, MI
- $19.94 an hour
- Part-time
- Serving
- Basic math
- Hotel
Quick Apply
Loss Prevention Officer
Marriott International, Inc —Detroit, MI
- $21.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Experienced Front Desk Attendant + Bartender
Hotel Royal Oak —Royal Oak, MI
- $30,000 - $45,000 a year
- Weekends as needed
- Bar
- Mid-level
- Hotel
Quick Apply
1d
Events Specialist MSB
Marriott International, Inc —Warren, MI
- $17.80 an hour
- Full-time
- Hotel
- Entry level
Guest Service Agent Front Desk - PT
MotorCity Casino Hotel —Detroit, MI
- $18.30 an hour
- Part-time
- Mid-level
- Windows
- Hotel
Quick Apply

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hotel jobs near madison heights, mi

Guest Service Agent / Front Desk

Hyatt House Royal Oak / Birmingham, MI
Royal Oak, MI

Quick Apply

Job Details

Part-time | Full-time
$16 - $18 an hour

Benefits

Employee discount

Qualifications

Basic math
Employee relationship building
High school diploma or GED

Full Job Description

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience

High School diploma or equivalent required; College course work in related field helpful.

Experience in a hotel or a related field preferred.

Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.

Must be able to work with and understand financial information and data, and basic arithmetic functions.

Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing

Ability to read, comprehend and write simple instructions and/or short correspondence and memos

Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations

An operational knowledge of Microsoft Office suite

Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays

Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)

Ability to participate in the creation of an enjoyable work environment

Requirements:

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.

Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.

Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.

Handle requests for information, mail and messages in an efficient and courteous manner.

Answer guest inquires about hotel service, facilities and hours of operation.

Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow rate quoting scenario.

Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.

Have knowledge of and assist in emergency procedures as required.

Handle check-ins and check-outs in a friendly, efficient and courteous manner.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.

Use proper two-way radio etiquette at all times when communicating with other associates.

As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members

Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.

Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Work Location: In person

Pay: $16.00 - $18.00 per hour

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

hotel jobs in madison heights, mi

Guest Service Agent / Front Desk

Customer Service Representative - Front Desk

Housekeeping / Room Attendant / Laundry Attendant

Full Time Front Desk Agent/Host

Front Desk Agent

Guest Experience Specialist

Assistant General Manager

Housekeeper

Housekeeping Room Attendant

Front Desk Clerk/Night Auditor

Hotel General Manager

Guest Service Representative

ASSISTANT GENERAL MANAGER

Part-Time Front Desk Agent

Guest Service Agent Front Desk - FT

Food Cashier - PT

Loss Prevention Officer

Experienced Front Desk Attendant + Bartender

Events Specialist MSB

Guest Service Agent Front Desk - PT

I want to receive the latest job alert for hotel in madison heights, mi

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