Top 10 guest service agent Jobs in madison ms

Hotel Front Desk Agent
AC By Marriott —Ridgeland, MS
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
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Hotel Front Desk Agent
Hilton Jackson —Jackson, MS
- $14.50 an hour
- Hotel
- Communication skills
- Entry level
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Front Desk Agent
Homewood Suites Ridgeland/Jackson —Ridgeland, MS
- Weekends as needed
- Hotel
- Military encouraged
- Communication skills
- Paid holidays
- Health insurance
Guest Service Representative (Front Desk Agent) - Birch Hill Suites
J&P Hospitality Management, LLC —Jackson, MS
- $11 - $13 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
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Guest Service Representative
FONDREN HOSPITALITY LLC —Jackson, MS
- $12.50 an hour
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Clerk
Comfort Inn and Suites —Clinton, MS
- From $11 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- Employee assistance program
- Employee discount
Quick Apply
Guest Service Agent
FONDREN HOSPITALITY LLC —Jackson, MS
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Night Service Rep Part Time-103020
ESA Management, LLC —Byram, MS
- $12 - $13 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
- 401(k)
- Employee assistance program
Quick Apply
9d
Leasing Agent
GCHP —Jackson, MS
- Weekends as needed
- Mid-level
- High school diploma or GED
- 2 years
Quick Apply

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guest service agent jobs near madison ms

Hotel Front Desk Agent

AC By Marriott -
Ridgeland, MS

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Pet insurance

Qualifications

Computer operation
Customer communication
Basic math
Client inquiry handling
Property management systems (PMS)
Handling customer service requests
Guest services software
Receptionist experience within hospitality industry
Technical Proficiency

Full Job Description

What Makes a McKibbon Front Desk Agent?

The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.

A Day in the Life:

Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
Maintain positive guest relations at all times.
Resolve guest complaints and ensure guest satisfaction.
Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
Process all guest check-ins and verify registration information with the guest.
Handle overbooked or 'walked' guests.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with housekeeping.
You will train with and learn Food and Beverage operations to fill in as needed.

Shifts may vary by hotel:

Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm
Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm

Requirements:

Previous experience working as a front desk agent or in a similar role.
A high school diploma or equivalent vocational training certificate.
Experience working at a hotel establishment (highly desired).
Proficiency with computers.
Basic math skills.
Ability to provide excellent customer service and maintain a professional demeanor at all times.
Ability to input and access information in the property management system and/or points-of-sale system.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests

Ideal Skills & Qualities:

Great verbal and written communication skills.
The ability to create a fun and supportive working environment.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance

Financial & Occupational Wellness: All Associates

Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Quick Apply

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guest service agent jobs in madison ms

Hotel Front Desk Agent

Hotel Front Desk Agent

Front Desk Agent

Guest Service Representative (Front Desk Agent) - Birch Hill Suites

Guest Service Representative

Front Desk Clerk

Guest Service Agent

Night Service Rep Part Time-103020

Leasing Agent

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