Top 9 Customer service lead Jobs in Madison Township, Pa

Contact Center Customer Service Lead
The AZEK Company —Scranton, PA
- From $27 an hour
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED
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Key Account Team Lead
Clopay —Wilkes-Barre, PA
- $26.50 - $30.00 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
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Key Account Team Lead
Clopay Corporation —Wilkes-Barre, PA
- $26.50 - $30.00 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Team Lead - Partner Services
Berkshire Hathaway Direct Insurance Company —Pittston, PA
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Paid holidays
3d
Guest Services Lead
Electric City Aquarium —Scranton, PA
- From $16 an hour
- Weekends as needed
- Hospitality
- Customer service
- Merchandising
- Relocation assistance
- Health insurance
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8d
Lead Technical Service Representative
LATICRETE International, Inc. —Madison Township, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Paid holidays
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9d
Customer Service Lead - Part-Time
Burlington —Wilkes-Barre, PA
- $14.50 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Paid holidays
- Health insurance

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Contact Center Customer Service Lead
The AZEK Company —Scranton, PA
Lead by Example: As a working lead, the individual will be expected to handle customer contacts, including phone calls, emails, chats, and social media…
From $27 an hour
Quick Apply
Customer Service Supervisor
Wawa, Inc. —Scranton, PA
Manage cash processes, inventory, vendor check-ins, and store safety. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock…
$21.00 - $28.30 an hour
12d

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Front Office Lead
Northgate Family Dentistry —Columbus, OH
Common responsibilities would include answering the phone, scheduling patients, treatment plan presentation, insurance credentialing and collecting copays.
$25 - $40 an hour
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14d
Customer Service Team Leader
battleface —Columbus, OH
Travel insurance, property and casualty, or accident and health licensing. You’ll help move our global operations forward by delivering an exceptional customer…
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12d

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Contact Center Customer Service Lead

The AZEK Company -
Scranton, PA

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Job Details

From $27 an hour

Qualifications

High school diploma or GED

Full Job Description

Starting pay is $27.00

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the

essential functions.

Lead by Example: As a working lead, the individual will be expected to handle customer contacts, including phone calls, emails, chats, and social media inquiries, while providing assistance and support to team members with questions and issues.

Multi-Channel Support: Support customers across all communication channels, including phone, email, chat, and social media, ensuring a seamless experience for both customers and team members.

Weekend Coverage: Maintain exemplary attendance, particularly on weekends, to ensure consistent support for our contact center team during peak times.

Queue Management: Ensure adequate queue coverage by rotating team members in chat and offline as needed during weekend shifts.

Break and Lunch Adherence: Ensure that team members are adhering to scheduled break and lunch times to maintain productivity and service levels.

Escalation Management: Handle escalated customer issues, addressing concerns efficiently and professionally to ensure timely resolution and customer satisfaction.

Technical Troubleshooting: Perform basic troubleshooting of software and technical issues in SalesForce, Five9, and other work-related systems to resolve operational challenges for the team.

Process Improvement: Identify opportunities to enhance or update customer service procedures, and collaborate with the Customer Service Manager to implement improvements.

Queue Monitoring: Assist in monitoring the SalesForce queue volume, providing support to maintain service levels, particularly during peak seasons and high-volume periods.

Additional Tasks: Perform other assignments and duties as directed by the Customer Service Manager to support operational success.

Position Qualifications

Excellent communication and listening skills, strong writing skills are a plus

Strong problem-solving abilities and attention to detail

Ability to multitask and manage customer inquiries across various platforms

Empathy, patience, and a customer-first mindset

Experience in customer service or call center environment preferred, but not required

Experience, Education and Computer skills:

Previous building products experience preferred but not required

High School Diploma or GED required

Associate degree or equivalent combination of applicable experience preferred

Knowledge of MS operating systems and WS office software programs including MS Word, Excel, and PowerPoint

Familiarity of CRMs, such as Salesforce, preferred but not required

Position Expectations

As a member of Customer Experience Team, you will work to instill the core-values into your day-to-day work activities and interactions with our Customers.

Starts and ends with the Customer: A remarkable customer experience is critical to the sustained growth of any business. For every action we take, we ask ourselves, “How will this affect our customers?” Our responsibility is to understand their expectations, then surpass them.

Lead Through Innovation: We are consistently bringing unique, high-tech products to market. Having a complete understanding of our product suite will allow us to address the needs our customers don’t yet know they have.

Value Every Individual: Every individual comes gifted with unique experiences, capabilities and talents and can/will contribute in a unique way to the collective organizational success. We are committed to a safe and respectful work environment and to diversity and inclusion.

The Best Team Wins: Employees feel their work is valued when it contributes to something that produces results. We work best as team, providing feedback and solving problems together in pursuit of a shared goal, to provide the greatest white glove customer experience in the industry.

Better Today than Yesterday: We always ask, “how can we do this better.” As a member of the team, we provide open and honest feedback to how we can do things better.

Always to the Right Thing: As a member of the Experience Team, employees will come out of the gate with the mind set that we make decisions according to what is right, not what is cheapest, fastest, or easiest. We always operate with integrity, transparency, and courage. This should guide our response to every interaction we have with our customers.

Contact Center Customer Service Associate will be based in our Keyser Avenue offices and will report to the Customer Experience Team Supervisor.

Other Physical Requirements

• Vision (Near, Distance, Color, Depth) • Sense of Sound - Able to hear conversational speaking • Ability to wear Personal Protective Equipment (PPE) - per safety guidelines

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service lead jobs in madison township, pa

Contact Center Customer Service Lead

Key Account Team Lead

Key Account Team Lead

Team Lead - Partner Services

Guest Services Lead

Lead Technical Service Representative

Customer Service Lead - Part-Time

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