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Customer Service Representative

Quest Industrial LLC
Middleton, WI

Apply Now

Job Details

Full-time
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Life insurance
Retirement plan

Qualifications

Customer communication
Customer returns handling

Full Job Description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

Do we have your attention? Keep reading.

Quest Industrial is a subsidiary of ProMach with production facilities in Monroe and Middleton, WI. Quest seeks a talented Customer Service Representative to join our growing Aftermarket team. The CSR is responsible for interfacing with customers while providing enhanced customer satisfaction and meeting company revenue and profit goals. The Customer Service Representative reports to the Manager of Aftermarket. This a unique opportunity to join a growing industry with a promising future.

Does this work interest you?

Identify key contacts within customer facilities and maintain high profile customer contact to guarantee quality customer service
Interface closely with Materials, Engineering and Service teams to ensure accurate information transfer
Receive and process customer requests for parts
Act as an effective liaison between our customers and our business, providing a high degree of personalized attention
Provide superior customer service by determining and assisting customer needs in a timely manner
Provide customers accurate part pricing quotations and order confirmations to support aftermarket profitability objectives
Make upsell suggestions to customers based on historical purchasing data and items they are currently buying
Follow-up with customers on open estimates by directly, proactively, contacting them
Work with customer procurement systems (i.e. Ariba) for orders when required
Maintain the integrity of our Syteline database by identifying/correcting/communicating inaccuracies in customer information, parts, and/or pricing
Help with any marketing programs and promotions that drive parts sales
Assist with gathering market intelligence to secure and enhance market position
Create and maintain installed machine library based on feedback from customers
Liaise with the AR Department to help resolve past due invoices as efficiently and expeditiously as possible
Empathize with customer and ensure that proper customer complaint follow up is conducted
Interface with various outside vendors to identify, purchase and supply parts to end users
Maintain and create price records including the pricing of new items using supplied calculator
Enter parts orders into the system, work with Shipping on expedited orders, confirm and enter payment terms as necessary
Manage multiple priorities in a timely fashion including reviewing customer orders, making decisions based on departmental rules and conditions, and providing order status and part number information to internal and external customers
Coordinate special or crucial orders to ensure these orders are expedited and handled correctly for shipment
Process repairs, returns, and credit memos in a timely manner
Make recommendations to management concerning improvements to processes and procedures, requirements and other needs as identified
Make suggestions for safety stock levels based on order volume and activity
Help price start-up spare part kits for new customers
Assist with general departmental operations, other duties and/or special projects as assigned
Partner with other ProMach companies to capitalize on synergistic opportunities

If this sounds like you, we want to connect!

High school diploma or equivalent
Excellent verbal and written communication and customer service skills
Knowledge of packaging equipment helpful
Experience in manufacturing environment preferred
Experience and proficiency with an ERP system, Windows, Word, and Excel helpful, Infor/Syteline a plus
Experience with Salesforce or other CRM software preferred
Good interpersonal skills to interact in a positive manner with both internal team and customers
Great team player

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

#QUEST

#INQUE

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Apply Now

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