The River Food Pantry Program Coordinator| Madison, WI
The River is South Central Wisconsin’s busiest food pantry. Our services include free groceries for pick up or delivery, to-go meals, online grocery orders, mobile meals, and after-hours food lockers. We are a passionate, mission-driven team dedicated to addressing food insecurity in our community with respect, compassion, care and generosity. Our team members and volunteers help us serve our community.
We are seeking an organized and customer-focused ePantry & Food NOW Coordinator (internal title) to lead and manage our online grocery program (ePantry) and after-hour locker program (Food NOW), assist with the annual gift program and support our Access and Pantry programs as needed. This position serves as a liaison for all ePantry and Food NOW clients and supervises all aspects of orders, communication, inventory, and distribution of goods.
In the full-time, on-site ePantry & Food NOW Coordinator role, you will contribute through these responsibilities:
- Comply with and ensure food is stored according to pantry, state, and federal food guidelines, practicing FEFO (First Expired, First Out).
- Clear communication with clients to understand specific needs and provide satisfactory services.
- Maintain pantry and warehouse site sanitation that meets or exceeds government and monitoring agency’s standards.
- Manage product inventory, order necessary product, and track monthly expenses to ensure budgetary compliance.
- Manage and maintain the on-site food locker program, Food NOW, to include equipment maintenance, ensure food is stocked, and timely client communication.
- Support the other organizational programs as requested.
- Collaborate with internal staff and community partners for the organization and coordination of the gift program.
- Drive The River’s cargo van to deliver products as needed, in a safe manner while obeying federal, state, and local traffic laws.
- Data entry and management within the CRM system.
- Train, lead, and support volunteers in their assigned work.
- Produce necessary reports required by supervisor, donors, and government agencies.
- Create and track benchmarks of the program’s success and make recommendations for improvement.
- Communicate effectively and calmly with volunteers and clients if disputes arise.
- Adhere to all safety and hygiene regulations and practices of The River.
- Operate equipment (e.g., dolly, pallet jacks) in a safe manner in compliance with established policies and procedures.
To be successful in this role, you will need:
- 1+ years of experience in customer/client service role is required.
- Valid driver’s license, clean driving record, and 3+ years of driving experience is required.
- Experience in Microsoft Office Suite is required.
- Experience leading others is preferred.
- Experience with Salesforce or similar CRM is preferred.
- Multilingual is preferred.
- Commitment and passion for The River’s mission, vision and goals.
- Regular and timely attendance.
- Demonstrated strong technological skills including database management.
- Demonstrated logistical problem-solving skills.
- Ability to apply basic math skills in daily work.
- Initiative to continue learning and be solutions focused.
- Ability to work with a broad group of people.
- Ability to stand, stoop and move inside and outside the pantry for prolonged periods of time is required.
- Ability to work in various weather and temperature conditions.
- Ability to keep organized, multi-task, and adapt to changing priorities and manage time effectively.
- Ability to communicate information clearly and understandably through interactions with staff, volunteers, and clients.
- Ability to work independently with limited supervision and collaboratively as a member of a team.
- Excellent customer service and interpersonal skills.
- Ability to adapt to changing priorities and manage time effectively.
- Ability to think quickly and make good decisions when problems arise.
- Ability to remain calm, professional, and respectful in stressful, and on occasion volatile, situations.
- Ability to accept responsibility for actions, decisions, and adherence to policies and procedures.
- Ability to obtain and maintain food service sanitation certification in accordance with municipal and state laws.
- Background and DMV check are required.
In exchange for your talents, we offer a compensation range of $22-$24/hour. The River offers a comprehensive benefit package including health, dental, vision, disability insurance, employee assistance plan, Simple IRA with match, paid holidays, and paid time off. We work collaboratively to serve our clients and move towards our vision of a fully nourished community. You can learn more about The River by visiting https://www.riverfoodpantry.org/. To join our team, please share your resume and cover letter with us. We look forward to hearing from you!
The River Food Pantry is an Equal Opportunity Employer. The River is committed to providing an environment free from discrimination and harassment as defined by federal, state, and local law.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- customer service: 1 year (Required)
- Microsoft Office Suite: 1 year (Required)
- leading others: 1 year (Preferred)
- CRM software: 1 year (Preferred)
License/Certification:
- driver's license (Required)
Work Location: In person
