Top 19 Guest services coordinator Jobs in Madison Wi

Guest Services Coordinator
Trek Travel —Madison, WI
- $50,000 a year
- Weekends as needed
- Office
- Project management
- Continuous improvement
- Paid parental leave
- Paid holidays
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Assignment System Coordinator
University of Wisconsin–Madison —Madison, WI
- From $60,000 a year
- Online Application
- Management
- Writing skills
- Mid-level
- Paid holidays
- Paid time off
8d
Employment Services Coordinator/Case Manager
YWCA of Madison —Madison, WI
- $50,000 - $55,000 a year
- Weekends as needed
- Background check
- Bachelor of Science
- Writing skills
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Front Desk Coordinator
CSM Companies, Inc —Madison, WI
- Inventory management
- English
- Mid-level
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Agent Experience Coordinator
Modus Closing —Madison, WI
- $21.00 - $23.36 an hour
- Inventory management
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Event Coordinator - Fluno Center
University of Wisconsin–Madison —Madison, WI
- From $23.50 an hour
- Nights as needed
- University
- No degree
- Criminal background check
- Dental insurance
- Paid time off
2d
Customer Support Coordinator I
Gilson Inc —Middleton, WI
- $23 - $24 an hour
- Full-time
- Bilingual
- Microsoft Word
- Writing skills
Quick Apply
8d
Regional Office Coordinator
Wisconsin Women’s Business Initiative Corporation (WWBIC) —Madison, WI
- $20 - $22 an hour
- Weekends as needed
- Inventory management
- Computer literacy
- English
- Health savings account
- Health insurance
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Group & Events Coordinator
Moxy Hotel —Madison, WI
- $18 - $23 an hour
- Weekends as needed
- Word processing
- Mid-level
- Hotel
- Health insurance
- Dental insurance
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Operations Coordinator
Serendipity Labs —Madison, WI
- $20 - $24 an hour
- Full-time
- Computer literacy
- Mid-level
- Math
- Commuter assistance
- Paid parental leave
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Sales Coordinator
Hyatt Place Madison/Downtown —Madison, WI
- $18 an hour
- Full-time
- Hotel
- Analysis skills
- SharePoint
- Free parking
- Commuter assistance
8d
Business Operations Coordinator - Finance
The Medical College of Wisconsin, Inc. —Madison, WI
- Full-time
- Mid-level
- Office
- University
- Paid parental leave
- Paid holidays
Quick Apply
5d
Development Coordinator
Urban Triage —Madison, WI
- Full-time
- Research
- Mid-level
- High school diploma or GED
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Grants Operations Coordinator - Pediatrics
The Medical College of Wisconsin, Inc. —Madison, WI
- $65,200 - $82,500 a year
- Full-time
- Writing skills
- English
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Sales Coordinator
The Edgewater Hotel —Madison, WI
- $19 an hour
- Weekends as needed
- Writing skills
- Mid-level
- Office
Restaurant Coordinator
Chick-fil-A —Madison, WI
- $18 - $22 an hour
- Full-time
- No education required
- Restaurant management
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Dining Room Coordinator
New Perspective Senior Living —Sun Prairie, WI
- Part-time
- Management
- ServSafe
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Logistics Coordinator (Bike Fleet & Sales)
Trek Travel —Madison, WI
- Nights as needed
- Spanish
- Mechanic experience
- English
- Paid parental leave
- Paid holidays
Quick Apply
Hotel Sales Coordinator
Hilton Garden Inn - Madison —Madison, WI
- $20 - $21 an hour
- Full-time
- Organizational skills
- Communication skills
- Paid jury duty
- Paid holidays
Quick Apply

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guest services coordinator jobs near madison wi

Guest Services Coordinator

Trek Travel -
Madison, WI

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Job Details

Full-time
$50,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Volunteer time off
Life insurance

Qualifications

Visitor query response
Email customer support
Phone communication
Answering guest questions
Improving operational efficiency
Online booking platforms
Phone customer support
Project management
Continuous improvement
Decision making
Data entry
Cycling
CRM system proficiency
Cross-functional collaboration
Communication skills
Conducting sales calls
Entry level
Cross-functional communication
Customer surveys

Full Job Description

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We're looking for an energetic, customer service-focused Guest Services Coordinator to be the connective thread across every guest's journey — from their first inquiry through the trip of a lifetime and beyond. Working closely with our Sales and Guest Services teams, you'll help ensure every guest interaction reflects the same care and quality we put into our trips.

This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large.
Good to know: this role includes regular weekend email support from March through October, our peak travel season.

POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO:

Being a champion for customer service and the customer at large throughout the entire organization through proactive collaboration with all departments.
Pre and post trip customer correspondence through excellent phone and email communication.
Support Sales by taking roll over sales calls, answering guest inquiries, and providing back-up online booking support
Data entry & data uploads
Cross departmental work and additional projects as required, such as supporting seasonal marketing initiatives or guest satisfaction surveys
Provide regular weekend email support from March through October
Support the team by consistently enhancing processes and procedures
Collaborate on and distribute incoming guest inquiries from multiple email inboxes

YOU HAVE:

Customer service experience
CRM experience preferred
Project management skills
You believe in the importance of hospitality and customer service, recognizing that customers are all around
You have a positive, solution-oriented attitude and always ask “How can I help?”
You exude fun and flexibility while contributing to the overall success of your Team
Confidence in your problem-solving abilities, and the ability to exercise great judgement with decision-making in a timely manner
Excellent communication skills – verbal & written
Expert attention to detail, efficiency, and work with a sense of urgency
Takes initiative to continuously improve processes and is solution oriented
Is a quick learner and dedicated to continuously learning new skills and information
Team and company culture are important to you
Cycling and/or hiking background preferred
Interest in the active travel industry preferred

TREK TRAVEL OFFERS:

A fast paced, casual, motivating, and fun company culture, where initiative and pro-activity are highly valued.
Competitive health care
Dental and vision insurance
Flexible Spending Accounts (FSA)
Short Term / Long Term Disability
Life Insurance
Paid parental leave
401(k) with company match
Competitive paid time off and volunteer time off package
Paid holidays
Reward program for sustainable commuting to the office
Employee discounts and outdoor industry discounts
Room to grow within our Sales and Guest Services teams

At Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we got, all the time, no exceptions. This is a full-time exempt position and is eligible for Trek Travel’s competitive benefits package. The base salary for this position is $50,000/year. This position reports to the Sales and Guest Services Manager and will work cross-functionally with other departments on various projects. This position is based at our office located in Madison, Wisconsin with flexibility to work remotely.

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!

Trek Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Refine Your Search

guest services coordinator jobs in madison wi

Guest Services Coordinator

Assignment System Coordinator

Employment Services Coordinator/Case Manager

Front Desk Coordinator

Agent Experience Coordinator

Event Coordinator - Fluno Center

Customer Support Coordinator I

Regional Office Coordinator

Group & Events Coordinator

Operations Coordinator

Sales Coordinator

Business Operations Coordinator - Finance

Development Coordinator

Grants Operations Coordinator - Pediatrics

Sales Coordinator

Restaurant Coordinator

Dining Room Coordinator

Logistics Coordinator (Bike Fleet & Sales)

Hotel Sales Coordinator

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I want to receive the latest job alert for guest services coordinator in madison wi

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